Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GS1 provides a bar code to you once, then charges subscriptions to your business forever. Not good value. They claim that in the fine print of your initial purchase that it says you must cancel the subscription to avoid future collections. When the subscription ends, they keep billing you and send to a collection agency. ** ** **** * **** ** *********. They should just cancel the subscription at the end of the term. When their attempts at ********* became apparent, I phoned and sorted it all out on May 22, 2024. But now the next year, they are again asking for payment. We do not use their terrible service, and do not want payments to go on forever. **** **** ****** ******* **** *** ***** **** ** **** **** *********** *** ********** **** ***. They need to cancel this subscription once and for all. Obviously if I cancelled it last year and then did not renew it, it should not be billed again this year.

• Initial Complaint

  Date:22/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business ceased all operations last year. GS1, the company that issues barcodes for retail products, was contacted to cancel our account, and we explicitly did not agree to auto-renewal. Despite this, they continue to send me invoices. After reaching out again, they now claim they cannot cancel the account unless overdue fees are paid. I do not owe GS1 any money, as no services were rendered. I do not acknowledge or consent to any amounts claimed as owed. They must update their records to reflect this and cancel my invoice and account immediately. INVOICE : ********

• Initial Complaint

  Date:13/01/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against GS1 Canada for Unresolved Account Closure and Improper Collection Notice Dear Better Business Bureau, I am writing to formally file a complaint against GS1 Canada due to their mishandling of my account closure request and the subsequent inappropriate collection notice I received. I am very suspicious of the collection notice sent to me. Online their address is 1*** *** ***** **** ***** **** *** *** Toronto Canada On my correspondence the address is: ** *** **** ****** ******* * *** *** Toronto Canada In May 2024, I replied to a GS1 Canada email and requested the closure of my account, as it had not been used and my product had not been launched. I received an acknowledgement email stating that my account closure request had been resolved. Despite this, subsequent correspondences from GS1 Canada indicated that my account remained active, which came as a surprise to me. In order to clarify the situation, I replied to their email by attaching the earlier correspondence that confirmed my account was slated for closure. I also requested, as a disabled person, that all further communication be sent to me via email to accommodate my needs. Unfortunately, on January 11, 2025, I received a collection notice demanding a payment of $220.51, dated July 11, 2024. The notice incorrectly stated that I must respond within 10 days from a date that was already over six months past, threatening that my account would go to collections if I failed to do so. I would greatly appreciate your assistance in addressing this issue. I am seeking a formal resolution from GS1 Canada, including the immediate closure of my account without any further charges or collection attempts. I also request an apology for the undue stress and inconvenience caused by this mishandling.

• Initial Complaint

  Date:21/11/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled service with GS1 Canada on March 12 2024, explaining that we've gone out of business. Over the course of this year I've made many attempts by email and one by phone to close the account. GS1 Canada has ********* business practices, their services and website are confusing to navigate and simply by clicking on the services to understand them they can be subscribed resulting an ongoing bombardment of invoices with intentionally obscure line items for thousands of dollars. In recent months I've emailed several times asking them to stop contacting me, explaining I've made many attempts to close the account, and the most recent response from this company is they are outright refusing to close the account.. For a non-profit who simply allocates bar code numbers they have incredibly high fees and seem intent on preying on small business, obfuscating the services they're billing for, generating surprise invoices for unwanted services, applying massive late penalties, and refusing to allow a customer to cancel. The stress involved in having so many failed communications has just left me incredibly frustrated. Based on their actions I believe this is a **** operation inflating their revenue with ***** tactics and leave their customers with no other choice as they hold a monopoly on the required GTINs / bar codes / UPC numbers that some products require. I want this company to stop contacting me and to stop invoicing me for services that I clearly do not use or want.

• Initial Complaint

  Date:20/11/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against GS1 Canada for unauthorized billing and ********** activity involving my ****** credit card information. GS1 Canada continues to send me invoices and demand payment for an account that I never created, accessed, or used. I have reason to believe that this account was ************ created by hackers who used my ****** credit card information to test small, periodic charges that went unnoticed for years. These charges, which occurred once annually, were mistakenly assumed to be unrelated bank fees until I investigated further with my bank. I discovered that GS1 Canada has been billing me for years for an account and services that were never authorized, accessed, or used by me or my company. My company sells live insects and has no need for GS1 Canada’s services, such as barcodes. I demand that GS1 Canada: Provide detailed access logs and records showing how this account was used. Cease all further billing immediately. Issue a refund for the unauthorized charges taken over the years. I have already reported this matter to my bank and closed the compromised credit card. The total amount ****** from me over the years amounts to hundreds of dollars. This situation leads me to question whether GS1 Canada itself is involved in the misuse of customer information, as they have continued to bill without verifying the legitimacy of the account or usage. I am deeply concerned about how many others may have been similarly targeted. GS1 Canada must address this issue and take responsibility for enabling ********** activity. Sincerely, ******

• Initial Complaint

  Date:23/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a distributor, however, when we import the product into Canada, we do not sell all the product for one brand. *EX. we import the *** company's product and they have 100 items, we may only import 10 items in Canada, and the other item is selling by other company. However, GS1 said if you have the record that you are selling this company's product. you have to pay for 100SKU instead of 10SKU. We complained and they keep sending the invoice to us and lock our account because of the unfair rule create by them.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with GS1 over a decade. Owner always paid. From last year, haven't used GS1 barcode service and tried to cancel last year prior to renew (2023-07). GS1 didn't cancel our account, and now for this year they not letting us cancel the account due to unpaid balance. Basically held ******* and can't stop services, they will keep auto-renewing and charging us. We tried to stop a year ago because company dissolving and owner no longer with us. Our domain website hosting is finished and cancelled, so I don't have access to old emails with GS1 showing request to cancel. I just want to stop all services with GS1 and not continued to be billed annually without option to cancel. Tried to make contact recently to cancel multiple times, but they keep saying outstanding balance.

• Initial Complaint

  Date:13/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business is not doing well and no longer need GS1 service, so I neglected to view my emails. I continue to receive billing invoices from them so I decided to take action. I did not agree to auto-renew nor did the site have any transparency to disable that. I was guided to their website that I have 30 days yo cancel the account since the invoice date which is Oct 2023. I emailed them Feb 2024 to have it cancelled but was told I need to pay the outstanding balance first on top of the late fees. Users should have the option to opt out of renewal but their site doesn't allow so. They are saying because of how they worded their terms and conditions they are allowed to do this. I JUST WANT TO CANCEL MY ACCOUNT, I DIDN'T WANT TO AUTO RENEW.

• Initial Complaint

  Date:16/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried on multiple occasions to cancel my service. Then I keep getting bills for services I am not using. I contacted customer service again and was told that I was supposed to have contacted another department within their organization to cancel another part of my services. Nobody ever told me that I had to contact the Imaging department. How would I have ever known to contact a different department. They went through their records and indicated that they couldn't find any record of having told me. The agent said that they would contact imaging and get it cancelled as well as the existing invoice. Then a week goes by and I receive an email indicating that my appeal was rejected and that the invoice would not be cancelled. This is an invoice for services that I thought I had cancelled back in Feb/2023. Now they want to send the invoice to collections if I don't pay and won't do anything further to cancel my account. * **** **** **** ******* ** ********** *** * ** ***** **** *******. I don't want or need their services and I can't get free of them. I want the invoice cancelled and to have my affiliation cancelled with this business. I am just a small farmers market business and have no need of their services