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Business Profile

Credit Cards and Plans

Brim Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Cards and Plans.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because: 

    I specifically requested that my case be escalated for further review. While I understand your investigation team's assertion that the PIN was used, I want to clarify that I have never shared this information. This raises concerns about the adequacy of the card's security measures, especially considering that two other cards stolen at the same time had their transactions blocked and rejected promptly.
    Upon discovering the theft, we promptly reported it, demonstrating our diligence and responsibility in protecting the card. However, it appears that these crucial details were not adequately considered by Brim's investigation team. This oversight seems unfair and contradicts the terms of our agreement.
    I have fulfilled my responsibility by safeguarding my PIN, yet I feel that my concerns warrant a discussion with someone empowered to make decisions. Despite reaching out to the **** and requesting contact information for the Ombudsman, I was disappointed to learn that Brim does not have one. My request for this information via email also went unanswered.

    Sincerely,



    **** ******

    ** ****** ** **** * ****** ****** **** ***** ******* *** ***** ******* ***** ******** *** **** *** **** *** ** **** * *******

    Business Response

    Date: 21/06/2024

    We have reviewed the account and can confirm that the card member has been successful at speaking with more than one supervisor concerning the outcome of the fraud dispute.
    Two outbound calls had been placed to this card member on June 13th by two separate supervisors. The fraud resolution and rebill were explained to the card member on both calls. The transactions disputed were completed with chip and pin. The card member advised that while he understands he is to safeguard his pin, he believes he did safeguard it as he did not tell his pin to anyone and has no idea how the fraudster would have obtained it. We have advised him that we will not be re-opening the dispute and encouraged him to pursue this with the merchants directly as well as the police as two of the the transactions were made in store with "*****" for the amounts of $1,143.13 and $1,715.41. The card member stated that he will be going to the ombudsman as well as a lawyer to request a subpoena for the notes on his account.

    Business Response

    Date: 17/07/2024

    We will investigate this further and advise.

    Customer Answer

    Date: 26/08/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** ******

    Business Response

    Date: 26/08/2024

    After further investigation, the result will still stand.

Brim Financial is NOT a BBB Accredited Business.

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