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Business Profile

Financial Services

CST Consultants Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for CST Consultants Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted C.S.T. Savings multiple times over the course of the past two years, most recently in September 2024. The company has never addressed my complaints/concerns/questions. The Case number for my most recent outreach I believe is Case #*******. My complaint is as follows: I was sold an RESP product without sufficient education/explanation from the sales team who mislead me to believe that the fees and charges associated with the product was far less than what was ultimately taken from my contributions to the plan. I am seeking full reimbursement of these fees and charges and the return of the funds I've contributed or alternatively the transfer of those funds to another RESP.

      Business Response

      Date: 08/11/2024

      *** ******* **** ** *** * ****** ** *** ****** ******** *******  ******** the clients feedback is important to us, and we have started an investigation. Going forward, we are to contact the client directly in regards to his complaint. Once the investigation is completed the client may file a complaint with the ********* *** ******* ******** *** *********** ****** if they believe that the issue has not been satisfactorily resolved.

    • Initial Complaint

      Date:27/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Invested over $30000 between to funds for my daughter and have been rejected multiple times to withdraw money the investment is worth over $67000 they have used the excuse that the paper work needed to say registered not enrolled which at ******* ******* which I work at only gives you after tuition is payed a couple weeks before class start which means you have to pay out of pocket which is *** printed on there brochure that you will have the needed money to enrol in the school. The next rejection was I was asking for to much money and that they only can give up to 8000 for the first year which is never stated in any brochure. The latest rejection to payment is my wife's signature does not match the one on file from 18 years ago

      Business Response

      Date: 01/09/2024

      CST Savings Inc. is not a member of the Better Business Bureau. 

      We thank the customer for their feedback regarding their experience. The customer’s complaint is acknowledged and CST will reach out to the client directly.

    • Initial Complaint

      Date:26/08/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cst saving made an appointment with us. Overloads people(********** *** ********
      With tons of information, about there saving plan with out much time for thinking. gives run around answers for questions. Delays canceling when you finally have the time to realize what they got you to invest in. And continue to take payments after requested cancelations. And continuously gives "better" options for your savings. *** ****** *** ****** ** ******** *** *** ****** ** ** ***** ** ***** ********* The fact that this is a account advertised by the hospitals *** ************ *** ***** ********** ** ** ***** **** ******* *** ******** ********* ** ************. *** ********* ***** ** ** **** ** ****** **** **** ** *** ***** **** ** ***** ** ****** ***** ***** **** **** *** ***** ******** **** ** *** **** *** ****** ********* ** people who are going to them for their "proffessional" knowledge in the area of education plans. Miss leading people and asking for higher payments ** *** ***** *** ******* *** *** *** ******* *** **** ******** ***** *** *******

      Business Response

      Date: 20/09/2024

      CST Savings Inc. is not a member of the Better Business Bureau. 

      We thank the customer for their feedback regarding their experience. The customer’s complaint was previously resolved, and a refund was processed on Sept 5th and a cheque was mailed out Sept 11th.

    • Initial Complaint

      Date:23/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CST consultants and the time of dealing with the company directly (person to person),
      I was never informed of their 'procedure' of proof of enrolment and/or transcript within a limited time of starting or finishing school. all transcripts were submitted. The last submitted transcript was beyond their time frame which thanks to the governmental/college changes of ability to access college transcripts was received 6 weeks or longer after the request we put in, beyond our control, and was not excepted by CST once recieved but told we will have to start from the beginning once again regarding application for receiving our funds, while 3 other previous transcripts were provided proving enrolment, atendence and successful completion.
      CST requested proof of enrolment, again when requested from the college the response from the college administration was, they do not provide these anymore. Again beyond our control. I also had promptly informed them of the delay we were going to have regarding the last transcript and the unattainable proof of enrolment.
      Regarding emails , the consultant I was dealing with at CST, all responses received by them disappeared from my email feed leaving me with just my side of the conversation, once providing the late final transcript I know longer was dealing with the consultant that requested this last transcript who had stated will release the funds once received, I now was dealing with a new consultant with the response, we must start from the beginning.
      * ** ******** ***** **** ** * ******* ******* **** ** **** **** *** *********** ** ** ***** ** ** * ******** ************ ******* *****
      ***** ******** * ******* ** **** *** stopped paying in years ago, but it still stands they have my money and at the end requested paperwork to withdraw all monies, and frankly I should be receiving all interest they have made off of my principle. Of course no response!

      Business Response

      Date: 09/07/2024

      CST Savings Inc. is not a member of the Better
      Business Bureau.  However, the clients feedback is important to us, and we have started an
      investigation.  Going forward we will
      contact the client directly. Once the investigation is
      completed the client may file a complaint with the
      Ombudsman for Banking Services and Investments (OBSI) if they believe that the
      issue has not been satisfactorily resolved.

    • Initial Complaint

      Date:17/05/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yet another unhappy customer of CST- *** ***** ***** ******* ** *** **** **** *** *** ********* * ***** ****** *** * ****** ********* ** *** we were reached out to by CST because we checked off a box on a ******** form, as we were interested in education savings for our son. A representative from CST contacted us, and we decided to start up with them as we were sold something that was completely a ***; and in our opinion, ****** ** ******** 
      We were with CST for about 9 months, in that time we tried numerous times to add funds to our son's account; only to be met with road blocks of not being able to provide account numbers, and in order to provide an account number they required a contribution PLUS a service fee (which was over half the contribution). Then the account number would come MONTHS later. Just absolute nonsense. We got fed up right away and decided we were going to transfer our RESP over to our own bank so we could have better autonomy over the money we are saving for our son.

      Herein lies our main complaint- 95% of our contributions is now considered a 'service fee' upon closing the account. So overall we put near 1,700CAD into our son's RESP with CST, when we transferred to *** they only deemed around 300CAD to be transferable back (The Federal Government Grant) and essentially kept our entire contribution citing various service fees.

      **** ******* ** ** ******** **** *** ****** ** **** ***** **** **** ********* ** *** ******* **** ****** ** ** *** **** *** ***** ********* *** ** *** ***** **** ********* ** ******* *** **** ** *** ****** ** *** ***** ****** ********** **** * ******* ****** 
      We want CST to address our case and explain why they have taken all our contributions in the small time frame we were with them; and ultimately return them *** *** ********** ** *** ***** **** ********** **** ***** *********** ******* ** ****** **** *********** **** ****

      Business Response

      Date: 05/06/2024

      CST Savings Inc. is not a member of the Better Business Bureau. 
      We thank the customer for their feedback regarding their experience and will reach out to them after investigating their concerns.

      Customer Answer

      Date: 11/06/2024

      I am rejecting this response

      ** ******** ** ***** **** ****

      ********* ****** ******* ******
      **** *** ******

      ** *** ******* ** ******** ** **** ********* ** *** ****** ******** ****** ** *** ***** ***** ********** **** ****** ******** *** *** **** ********** **** *** *********

      ** ***** ** ******* ******** *** *** ******** ** **** ** ************* ********* ** ****** **** *** ****** *********** ****** ** ******* **** ** **** ***** ********* ********* *** ********* **** *** ******* ****** * ********** ******* ** **** ******* *** ************* ******* *** ******** ** ** ** ********* ** ****** *** ***** ** **** ****** *** ** ******* ** *** ******* ** **** ** *** ******* ** **********

      ***** **** ***** ** ********* * **** ** *** ***** ********** * ****** ** **** ********* ***** **** ********* ***** *** ***** ** *********

      * **** ******* **** **** *** *** ********* ***** ************** ******** *** ********* ** ****** **** *** ********


      **********

      ***** *****

    • Initial Complaint

      Date:19/04/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CST Savings consultant reassured me that I could decrease my contributions. I have attempted twice to decrease the amount although CST Savings had stated I will not be reimbursed, even a prorated amount, for the sales fee (that I was initially led to believe was a tax) and that if I decreased my units, it would also decrease the amount of interest earned to date (even though that’s based on the amount I have contributed) and the entire $2,200 for the sales charge. My daughter had since been diagnosed with autism, although we started her RESP when she was 6 months old, and may not attend school. When exploring family options so both my kids could access the contributions, I was informed I would still lose $1,980 for the sales charge and only $220 would be transferred to the new plan. I am requesting the refund amojnt of $1100 if my daughter was an able-bodied student with post-secondary as a goal and for the release of my RESP to another company.

      Business Response

      Date: 07/05/2024

      CST Savings Inc. is not a member of the Better Business Bureau. 

      We thank the customer for their feedback regarding their experience. CST will reach out to the customer directly.

      Customer Answer

      Date: 07/05/2024



      I am rejecting this response because: I am not comfortable discussing them plans without a third-party. *** ******** **** ************ **** **** ** ************ *** **********



      Sincerely,



      ****** ********

    • Initial Complaint

      Date:08/03/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted by CST Savings, when my son was only one month old, I believe that they got this information from affiliate sites where I had gotten coupons for baby items. * *** ** *** ***** ** ********** ********** **** *** ****** ****** *** ******** *********** * *** *** **** ** **** ********* ********* ** *** ***** *** *** ** **** ******** **** ** **** **** ****** ** **** **** ** **** ** ****** * ***** ** * *** ****** ** * *** *** **** ***** ******* ******* **** **** *** **** ******* **** ***** ****** ** **** **** *** ** **** * ** ******** * ** * *** *** * ***** *** ****** ** *** **** **** **** ***** in February 2024 I took the statement from Cst Savings to my bank because I wanted to open a second RESP account for my daughter who was born in October 2023. To my shock I discovered that I had paid over $2700 worth of fees to CST out of all my contributions and they planned on taking over $1000 more in fees from my future contributions. I only have less than $1000 showing as a principal balance in my son’s account. **** ** ******** ********* *** **** ***** ** ********** ******** ** **** **** ****** **** ****** ********* ******* ** ***** ****** *********** I called CST Savings immediately to try and stop any further contributions and get them to keep my quote “refundable fees“ but change my plans so that I would not need to contribute to them anymore and so that I wouldn’t lose more money to fees that don’t help me at all. They informed me that 50% of my fees would be refunded at the end of the contract date if I stayed with CST. Therefore, I asked them to set up some paperwork to transfer me into a non-contributing account and I would stay with CST and not pay them anymore fees so that I could keep that refundable amount. The paperwork came back and they took away the refundable amount because I changed the plan that I was enrolled in ***** **** ********* **** ** ** *****. I want the fees reversed and put back into my sons RESP, which I will transfer to ***. ********.

      Business Response

      Date: 12/03/2024

      CST Savings Inc. is not a member of the Better Business Bureau. 

      We thank the customer for their feedback regarding their experience. A CST staff will reach out to the client.

      Customer Answer

      Date: 12/03/2024

      I am rejecting this response because:

      I have spoken to them over and over and all they do is ***. Speaking to them directly is a waste of time. If they contact me I will talk to them but it won’t resolve anything. 


      Sincerely,



      ******** ******

      Business Response

      Date: 27/03/2024

      We have contacted the
      client to advise them that there is an investigation process that we follow,
      and we will communicate with them directly with the outcome of the investigation.

    • Initial Complaint

      Date:31/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CST has basically refused to pay my Son's RESP money to him. He is a full time student at the University of ******* in ********, *******. WE have filled out all the forms sent them in, called them, followed up with them, emailed them and its a different excuse everytime. They also take 2 weeks to even respond to your requests which my son has passed his due dates for all his payments due. They are absolutely terrible to deal with. The principle payments AKA, "investment" we made over the years of the plan actually were less then we paid them. The fees far surpassed any money they made for my son. We are still fighting trying to get my sons money transferred. This as been going on for over 5 months now.
      Absolutely ******** ******* *** horrible customer service

      Business Response

      Date: 13/02/2024

      CST Savings Inc. is not a
      member of the Better Business Bureau. 

      We
      thank the customer for their feedback regarding their experience. The
      customer’s complaint was previously resolved, and funds issued within 10 days
      business days from their application on January 23rd.


    • Initial Complaint

      Date:24/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in nov. 2023, I contacted CST and requested copies of all documents with my signature.

      once provided, I informed CST that my signature had been forged, funds stolen, and all contact info

      was also forged.

      CST informed me they would investigate and it would take 10-15 business days.

      3 months later and no response.

      Business Response

      Date: 02/02/2024

      CST have received complainant's email and responded. We understood that a police investigation was opened and we are waiting to discuss with officer in charge.

    • Initial Complaint

      Date:22/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We invested with Canadian Scholarship Trust Plan and are trying to get the money out for my son's tuition but they will only give us small portions of our investmetn at a time. We depened on it to pay his tution for the first couple of years and we can't get it, even though it's our money!

      Business Response

      Date: 31/08/2023

      4 years payout structure was selected, and payments were paid accordingly.

    CST Consultants Inc is NOT a BBB Accredited Business.

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