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Business Profile

Financial Services

World Financial Group Insurance Agency Of Canada Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for World Financial Group Insurance Agency Of Canada Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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World Financial Group Insurance Agency Of Canada Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 127 total complaints in the last 3 years.
    • 22 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:28/09/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction - Aug 4,2023 & Sep 7, 2023
      Amount of money - $122
      Business provided - *** ********* ****** - I have tried contacting them on their number but they are not picking up the call. I left the voice mail as well but haven't heard back from them.
      I have received an email on July 18, 2023 that "you no longer represent WFG" and your **** license is inactive.
      Because I have changed my *** to ****** ********* and have paid *** in full with them.
      However, WFG have not stopped charging me $61/month after July,2023 and have deducted $122 in total(in Aug & Sep).
      I request you to please ask them to REFUND my money($122) and also STOP further deductions from now onwards.
      I shall be thankful to you!

      Thanks and regards,
      ********** ****** 

      Business Response

      Date: 02/10/2023

      Thank you for your
      inquiry. We've reviewed your concerns and we've escalated your request to the appropriate team who will respond to you directly with your requested
      resolution.

      Thank you,
      WFG Canada Compliance

    • Initial Complaint

      Date:25/09/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had ia insurance from ********** ***** - advisor for WFG in ******, ** for past 2 years, now for past 3 months we been asking him to get this insurance canceled, we have all the proofs for chats and calls. He kept on promising it will not be deducted from this month, saying he will issue all the refund for the insurance money deducted afterwards. But till.this point they have deducted our money, me and my husband both accounts. Both ** and ********* ****.
      Now ********* **** has stopped deducting money but ** still.goes on, we called banks to report it, they won't remove them as ** has to stop.paymnets first. We called ** they says we need to talk with our service advisor, which is not even answering our calls or texts anymore. This is such a sad situation in this time, we are hardly meeting our ends and he is ******* us.

      Please seek a way, so he can refund the money he promised to us and cancel the insurance now. And so he cannot do the same to other innocent people.

      Business Response

      Date: 27/09/2023

      Thank you for your inquiry and for bringing this matter to our
      attention.

      WFG Canada Compliance

      Customer Answer

      Date: 27/09/2023



      Complaint: ********



      I am rejecting this response because: this is not right. This issue needs to be resolved. I want my money back. I want my compensation for the trouble and headache this issue gave me in past few months. We are hardly meeting our ends these days and ******* our hard earned money was not bearable.  




      Sincerely,



      ****** ****

      Business Response

      Date: 03/10/2023

      Thank you for your inquiry and for bringing this matter to our attention. Please note that you will be contacted directly from the compliance department.

      WFG Canada Compliance

    • Initial Complaint

      Date:27/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Would like a refund for the assosciate joining fee of 169.50. This was payed on april 20th and it is currently april 26th so I am within the 10 day remorse period.

      Business Response

      Date: 27/04/2023

      Thank you for your
      inquiry. We've reviewed your concerns and we've escalated your request to our
      Operations Team who will respond to you directly with your requested
      resolution.

      Thank you,
      WFG Canada Compliance

    • Initial Complaint

      Date:24/04/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was signed up for WFG from my former collegue from work. She signed me up to be an agent on 23 April, 2023. I trusted her so i shared my card details with her, and i got charged for 172.50 in my card. I dont want to continue with this, and i request this amount to be refunded to me please.

      Business Response

      Date: 24/04/2023

      Thank you
      for your inquiry. We've reviewed your concerns and we've escalated your request
      to our Operations Team who will respond to you directly with your requested
      resolution.

      Thank you,
      WFG Canada
      Compliance

    • Initial Complaint

      Date:27/03/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by World Financial Group about a job opportunity. During my first interview with them, I was told that it was a salaried position, doing things like financial consultations and advising. I was charged $157.50 CAD for a background check and a Registration Fee. Leading up to a second interview I was informed that the job was actually entirely commission based, and would be selling insurance and recruiting others into the company. I told them that that was not what I signed up for, and that I wanted a refund. The agent refused to answer me about whether or not a refund was even possible.

      Business Response

      Date: 27/03/2023

      Thank you for your
      inquiry. We've reviewed your concerns and we've escalated your request to our
      Operations Team who will respond to you directly with your requested
      resolution.

      Thank you,
      WFG Canada Compliance

      Customer Answer

      Date: 28/03/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:26/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying $32 dollars a month for 10 years into World Financial Group located at ** *** ** ***** *** ********* ** *** *** 
      When asked to have my funds transfered into my bank account I was told I would not receive the approximate $3800 I should have had saved but that I would only receive just over $600 due to "fees" and insurance. I have no knowledge of signing into any insurance program and *** **** ** ******* this was a savings account that would collect interest. I have asked for all original documents I signed to be sent to me as proof of what I signed up for and the business has refused to disclose any of the paperwork besides the forms to cancel my account.

      Business Response

      Date: 27/09/2022

      Thank you for bringing this matter to our attention.
      We take all customer issues seriously and are committed to finding fair and
      reasonable solutions. We will review your concerns and contact you directly
      with respect to your complaint. Thank you – WFG Canada Compliance

    • Initial Complaint

      Date:22/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One agent from WFG contacted me to join on September 18 so i pay them $157 as they were saying it is opportunity to work from home *** ** **** **** *****. But then they said me to recruit more people which was not discussed before. So i am not longer interested in it i want the refund of my $157. * ** ** ************* ******* * ** ******* ********** ************ * *** ******** ** ** ** **** *********** ** **** ***** *** ** ****** ** ********* *****

      Business Response

      Date: 22/09/2022

      Thank
      you for your inquiry and for bringing this matter to our attention. We have
      reviewed your concerns and have escalated your request to our Operations Team
      who will contact you directly with respect to your resolution. Thank you – WFG
      Canada Compliance

    • Initial Complaint

      Date:21/09/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Wfg agent came in and showed me this presentation. And i asked a question is it a network marketing thing he said no. But after being 6-7 months of spending money now i know the whole truth **** ** ** * *** *******. The advisor ****** ******* ***** ** ** recruiting me on this network ****** *** also misinformed me about the life insurance Universal life policy as he said it is savings of 105$ each month and grows at rate of 6% and 15% premium as life insurance cost *** ***** ****** ** ***** i contacted him **** *** ** ** ******* ***** **** **** he said because it is invested in the stock market which he did not mention before and then the premium was actually 48$ that included all other deduction that he misinformed *** **** * ***** *** ***** ** **** **** ** ** ***** This way i lost around 900$ to ***** insurance policy and recruit fee of wfg. ** *** *** **** * ***** ** ******** *** ** **** *** i had no option to close the policy as all the money was first of all at ***** ** stock market and my money kept going down moreover it was a fixed deposit for 10 years which was not told before as well. So i terminated my policy and they kept all my fund money as surrender charges that no one told me about .
      ******* *** ***** ***** *** * *********** *** ** ********** ********** ******* ******* ********* ** ** *** * ** ****** ******* **** **** ****** *** ***** ** ** ******* **** *****

      Business Response

      Date: 26/09/2022

      Thank you for your inquiry
      and for bringing this matter to our attention. We have reviewed your concerns
      and have escalated your request to our Operations Team who will contact you
      directly with respect to your resolution. Please be advised that WFG will
      review your agent's conduct regarding your ***** Universal life insurance
      policy and if it is determined
      that any violations have occurred, necessary disciplinary measures will be
      taken. Thank you – WFG Canada Compliance 

      Customer Answer

      Date: 26/09/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have offered to contact me directly and i hope that resolves the problem or i may have to file another complaint.



      Sincerely,



      ****** *****

    • Initial Complaint

      Date:18/07/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $169.50 to get employee code from WFG but i want my money back because it's been more than 3-4 months I don't find it useful neither am earning anything please refund . i didn't attend any meeting yet. **** * ***** ****** Thank you

      Business Response

      Date: 18/07/2022

      Thank you for your inquiry. We've reviewed your concerns and we've escalated your request to our Operations Team who will respond to you directly with your requested resolution.



      Thank you,

      WFG Canada Compliance

    World Financial Group Insurance Agency Of Canada Inc. is NOT a BBB Accredited Business.

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