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Business Profile

Health Products

Healthy Planet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Healthy Planet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Healthy Planet has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday February 29, 2024 at 6:13 made a purchase for $60.99at Healthy Plant ** **** ********* *** in Etobicoke. ******* ******** ******* Trans: ******.
      When checking out the tap on my card said it did not work so I inserted my debit card.
      Friday March 1, 2024 I realized my bank account was charged two times for $60.99. **** **** ******* ******** ********. I immediately called the store and spoke to a Clara who was able to pull the receipt based on the trans Id and said they will refer to IT and someone will call me back. I did not hear back from anyone so Monday evening I went in and spoke to Sarah the store manager who again pulled the receipt, acknowledged that there was no other transaction for 60.99, I showed her my bank account with the two debits, she said she will speak to the manager and someone would review and call me back - no call back.
      It is now a full week later, and I have left a message every day since, no one has given a call. I sent an email to the Head Office with the same back up as provided below - again, no response or acknowledgement.
      **** ** * *** ****** *** ***** ***** *** am simply requesting to be refunded the 2nd amount as it was an error.

    Healthy Planet is NOT a BBB Accredited Business.

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