Complaints

This profile includes complaints for Jiffy on Demand's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy on Demand

  90 Tycos Dr North York, ON M6B 1V9

• 

  Jiffy on Demand

  89 Roehampton Ave Toronto, ON M4P 1P9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ****** ** ********* ********* * * ******* *** *************
  
  I recently had a disheartening experience with jiffy on demand, and I feel compelled to share my story to warn fellow professionals. This business engages in questionable practices, attempting to exploit hardworking individuals by deducting an exorbitant percentage from their earnings.To make matters worse, they fabricate reviews about your professional performance and demand higher fees for jobs, without providing any evidence to support their claims.
  
  When confronted about the authenticity of these reviews, they conveniently label the information as confidential, leaving professionals without the ability to rectify or address the issue.In my case, despite contributing my skills and effort, the company's greed led them to concoct false accusations against me.
  
  When I sought proof of their allegations, they chose to cancel my account rather than providing the requested evidence.This ********* behavior not only damages the professional reputation of individuals but also raises serious concerns about the transparency and integrity of jiffy on demad. * ******** ****** ******* ** ****** *********** ******** **** **** ******* *** ********* ************* ** ******* ************ **** ********* ********* *** ***** **********

  Business Response

  Date: 23/11/2023

  Unfortunately, ****** was removed from Jiffy as a Pro - we offer a 100% satisfaction guarantee and monitor all new Pros to ensure top quality. He completed 9 jobs with us, 6 were rated and 3 of those were rated poorly.
  
  With any complaint, we give the Pro an opportunity to provide their side to determine the best way to resolve the case. ****** wasn't receptive to our feedback.
  
  He has responded in an aggressive manner to our Pro team **** ******* *** *** **** ************* *********
  
  We wish him well and it is unfortunate this did not work out. 

  Customer Answer

  Date: 23/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Dear jiffy,
  
  I appreciate your message and the details you've shared regarding my removal from Jiffy as a Pro. I have a few concerns that I hope we can address for clarity. Firstly, your policy states a rating after three jobs, but I notice I've been rated after six. Additionally, I completed a total of nine jobs, and it seems unusual to be evaluated on only a portion of the completed work.
  
  Regarding the alleged negative feedback, I would appreciate hearing directly from the clients involved. It's crucial for me to understand their perspective and work towards a resolution. I am surprised by the claim of aggressive threats, as my intention was to express disappointment rather than hostility. While I acknowledge the use of inappropriate language, I want to emphasize the absence of any aggressive behavior.
  
  I've invested significantly in equipment and personnel for this collaboration, making the outcome particularly disheartening. However, what troubles me most is the perceived lack of fairness and transparency in the evaluation process. If possible, I would like a more detailed account of the specific concerns from clients, ensuring a fair and comprehensive assessment.
  
  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 29/11/2023

  ** **** ******** * ***** ** *** ******** ** *** *** **** **** ** **** *** **** *** ** **** ***** *********** * *** ****** **** **********

  Your response to this was "First review on BBB is posted welcome to thug life".

  You have been removed from our Platform and we kindly ask the BBB to close this complaint as it was posted as retaliation. 

  Customer Answer

  Date: 29/11/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Subject: Urgent Request for Resolution
  
  Dear Jiffy Support,
  
  I acknowledge making the comment in question, fully aware that BBB will address my concerns and complaints. Despite your claims, I have yet to receive any evidence supporting the negative feedback from a client you mentioned.
  
  All my clients, to my knowledge, were satisfied, and the lack of specific details regarding the alleged dissatisfied client raises concerns. Furthermore, I find it unfair that I was tested for six jobs when others typically undergo tests for only three.
  
  I request a fair resolution, including reinstating me on the platform, assigning three new clients for evaluation, and providing transparent feedback on any concerns. The current situation lacks transparency and fairness, which I believe is essential for resolving this matter.
  
  Thank you for your prompt attention to this issue.
  
  Sincerely,
  ****** ********

   

   

  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:18/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bathtub caulking replacement work at our rental property was done on June 10, 2022 by a Jiffy on Demand Pro, for $207.92. Within 1 month, the mold grew back under the new caulking. On Sept. 27th, our tenants informed us. We asked for a review from Jiffy; the Pro returned on Oct. 13th/15th to replace the faulty caulking. On Oct. 22nd, our tenants informed us that the newly-applied caulking was breaking down and disintegrating; they provided us with photos supporting their complaint. On Oct. 24th, we asked for a new review from Jiffy. The Pro telephoned us on the same day, expressing his upset that his Jiffy account had been locked. He voiced his willingness to re-do the caulking work. It was agreed that he would send someone on Oct. 29th. He asked that Jiffy be emailed/informed that the issue had been resolved (so that his account could be un-locked). This was done in good faith. On Oct. 29th, no one showed up to re-do the caulking work. We emailed Jiffy on Oct. 30th to inform them of the no-show, to express our disappointment, and to ask for a full refund. There was NO response from Jiffy. We followed up with another email on Nov. 13th. There was again NO response from Jiffy. There was a 3rd email sent on Dec. 4th and again NO reply from Jiffy. We turned to a caulking repair company to re-do the replacement work, for $339. We were told that the previous work had been done "patch work". In the end, we paid $546.92 total for the caulking replacement work around one bathtub. We are left very disappointed and dissatisfied with Jiffy's service. As there is a 3-month warranty, we would appreciate your direction in addressing this matter with Jiffy so that we can be reimbursed.

  Business Response

  Date: 21/02/2023

  We apologize for the delayed response. I have provided *********** to confirm we have responded to the client each time they have reached out. As you can see from our response, the work tampered with as it does need 24-48 hours to dry.

  We also let the client know that they may need mold remediation as mold returned quickly (may be a bigger issue under the tiles). If you require and additional information, please do not hesitate to reach out. 

  Customer Answer

  Date: 26/02/2023

  
  
  Complaint: ********
  I am rejecting this response because....
  

  Hello ,
  
  Re: Complaint ID#
  ********
  
  This message follows from
  your two letters dated February 21st and my brief email reply of
  February 23rd. 
  
  We have sent three emails
  to "****@*************.com" in regard to the present complaint (October 30th, November 13th,
  and December 4th); "****@*************.com" is
  the email address that we had used previously to communicate with Jiffy Staff
  and they had then replied directly to our email.  We check for emails every day.  For this complaint in question, we have never
  received a reply from Jiffy Staff (and their email address).  We went so far as checking our account with
  Jiffy and did not find any message there related to these three emails.
  
  We question the validity
  of the three responses (screenshots) as they do not show the email address of
  the sender, the date and time when they were sent, and the email a****** ** **** **** **** ***** ** *** ** *** ************ * ***** ***** ****** *** ********* ** **** ***** ** **** *** *** ***** *** ****** **** ***** **** ******** ** *** *** ********* ***** ******** ** *** ** ***** *** **** **** ******** * **** ** *** ******* ***** ******* ***** ******** ***** *** ******** *** ****** ******* ** *** ********** ** *** ******* ********** **** ******** ** * **** ** *** ***** **** *** ******* ********** *** ***** ***** *********** *** ******* ** ******* *****
  
  To the statement “you
  noted the tenant took a shower before the caulking has time to dry causing the
  issue”, we would like to refer you to the October 24th email to "****@*************.com" in which we explained, “According to our tenants, [the Jiffy Pro] asked them
  not to use the bathtub and shower for the next two hours after he was finished
  with the work.  They did not use the
  bathtub and shower until 23 hours after the new caulking was applied and the
  work was finished.”  Interestingly, when
  the caulking work was initially done on June 10th, our tenants
  informed us that the Jiffy Pro told them that the caulking would dry in four
  hours.  We have had our tenants for many
  years and we trust them.  Also, they have
  two full-suite bathrooms in the house; they could use the other bathtub and
  shower in the interim.
  
  We do not select the
  Pros.  It is Jiffy that screens and selects
  them.  For this complaint in question,
  the selected Pro went twice to do the caulking repair work that was needed and
  he did not show up for the third time. 
  We had to hire another caulking specialist who let us know that the work
  that had been done was “patch work”.  Our
  position remains the same – we want a full refund.
  
  Thank you for your
  continued assistance in this matter,

  **** *******

   

  Customer Answer

  Date: 05/03/2023

  
  
  Complaint: ********
  I am rejecting this response because...
  
  
  
  Hello ******,
  
  Re: Complaint ID#
  ********
  
  This message follows from
  your February 28th communication which includes Jiffy’s reply.
  
  As per Jiffy’s request
  for a further review, please find ******** a PDF copy of our November 13th invoice from ******** *****.  It describes
  the caulking repair work that was correctly done by Andrei.  You will also find ******** a PDF copy of
  Andrei’s March 1st email describing the problematic caulking that he
  found and that he thoroughly removed on November 12th.
  
  Further to this matter, we
  would like to point out that in June a Jiffy Pro had been selected to do
  plumbing repair work for the shower and bathtub in question at 6 Hunt
  Club.  He would not do the caulking repair
  work because a caulking specialist was reportedly needed to do that part of the
  work.  However, the Jiffy Pro who was
  selected for that job went twice to do that caulking repair work and, in the
  end, we had to hire a caulking specialist from another company (Silicone Seals)
  to do the cleaning and repair work correctly. 
  Since then, there have been no problems with the caulking
  around the bathtub.  Our position remains
  the same – we want a full refund.
  
  Thank you, ******, for
  your continued assistance in this matter,
  
  **** *******

  Business Response

  Date: 09/02/2024

  Hello, To resolve the matter, we would like to offer a full refund of $207.92. To process this, the client will need to sign a Settlement agreement - once completed, the funds will be transfered directly via e transfer. 

  Please message ****@*************.com ATTN: Rosita to proceed.

  Customer Answer

  Date: 16/02/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business (Jiffy on Demand) in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much for all your assistance and guidance in this matter!
  
  
  With my sincere appreciation,
  
  
  
  **** *******