Business Profile

Market Research

Numeris

Headquarters

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Complaints

This profile includes complaints for Numeris's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

67 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:25/06/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello we keep getting calls at our residence and would like to be taken off the call list and put on do not call list please. Thank you.
Business Response
Date: 26/06/2025
Every year
since 1944, Numeris has contacted Canadians to collect broadcast measurement
information such as radio listening and TV viewing. By providing important
audience and consumer behaviour information and intelligence, we enable
Canadian broadcasters to deliver relevant, high-quality programming that meets
the needs and wants of Canadians. Your household was randomly selected to
participate, and our telephone calling system attempted to reach you to provide
information about what we do and to conduct a brief survey.

We do apologize
for any inconvenience as a result of our attempt to include your household in
our survey.

We can confirm
and reassure you that your telephone number ***** ******** was removed from our
survey calling and added to our Do Not Call List on June 26, 2025.

While not
legally required, Numeris maintains an internal Do Not Call list. We retain
phone numbers on this list for five years to account for potential phone number
recycling and changing circumstances over time. This ensures that your phone
number remains excluded from our contact lists during this period. For more
information, please refer to this National Do Not Call List Exemptions -
********* ******************

******* ** *** **** ******* ************

*           *** ***** ***************
*           ******* *** ******* **********************************
*           ********* ** **************

Sincerely,

Numeris
Customer Answer
Date: 26/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. Thank you very much.

Sincerely,

**** ******
Initial Complaint
Date:14/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting phone calls at 3:00 pm PDT and can’t get them from sending them. **** * **** ********* Please get them to delete our number from their call list assp.
Business Response
Date: 14/04/2025
We would be
happy to remove your household telephone number from our calling and add it to
our Numeris Do Not Call list. The telephone number that was provided in the complaint was incomplete.
Thank you,
Brian
Initial Complaint
Date:19/11/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Numeris continues to call my phone number despite my having placed it on the national Do Not Call registry and having verified that it was successfully registered there. Please stop calling!!
Business Response
Date: 27/11/2024
***** **** ***** ***** ******* *** ********* ********* ** ******* ********* *********** *********** **** ** ***** ********* *** ** ******** ** ********* ********* ******** *** ******** ********* *********** *** ************* ** ****** ******** ************ ** ******* ********* ************ *********** **** ***** *** ***** *** ***** ** ********** Your household was randomly selected to
participate, and our telephone calling system attempted to reach you to provide
information about what we do and to conduct a brief survey.

We do apologize
for any inconvenience as a result of our attempt to include your household in
our survey.

***** *** ******* ********* Numeris maintains an internal Do Not Call list. We retain
phone numbers on this list for five years to account for potential phone number
recycling and changing circumstances over time. This ensures that your phone
number remains excluded from our contact lists during this period. *** **** ************ ****** ***** ** **** ******** ** *** **** **** ********** * ********* ******************

We can confirm
and reassure you that your telephone number ###-###-####) was removed from
our survey calling and added to our Do Not Call List on November 27, 2024.

Numeris Do Not
Call contact information:

•
Via email ****@*******.ca
•
Through our website ****************
•
Toll-free at ###-###-####

Sincerely,

Numeris
Customer Answer
Date: 27/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/03/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Numeris places phone calls to our home phone quite frequently. Each call compels us to check who is phoning us. We do not want Numeris contacting us.
Business Response
Date: 08/03/2024
Every year
since 1944, Numeris has contacted Canadians to collect broadcast measurement
information such as radio listening and TV viewing. By providing important
audience and consumer behaviour information and intelligence, we enable
Canadian broadcasters to deliver relevant, high-quality programming that meets
the needs and wants of Canadians. Your household was randomly selected to
participate, and our telephone calling system attempted to reach you to provide
information about what we do and to conduct a brief survey.

As a market research firm, we are not part of the
National Do Not Call List. Numeris however, maintains its own internal Do Not
Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

Please note
that we do not have any calling history for the telephone number that was
provided (###-###-####), however we have added it to our Do Not Call list
(reference # *******). If the telephone number that you would like added to our
Do Not Call list is different than the one that was provided to us, please
contact Numeris or myself directly with that information. We can add that
telephone number to our DNC list and immediately remove it from our calling
system.

Numeris Do Not Call contact information:
•
Via email ****@*******.ca
•
Through our website ****************
•
Toll-free at ###-###-####

We apologize if
our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and trust that the resolution of this issue will be satisfactory. I thank the Better Business Bureau for its help in this matter.

Sincerely,

**** ******
Initial Complaint
Date:28/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Numeris keeps call me I have asked the caller to take my name off their call list and I was told that they would but they never do. ** ** * ****** ********* I JUST WANT THE PHONE CALLS TO STOP.
Business Response
Date: 29/09/2023
Please accept our apology that your previous request
to be added to our Do Not Call list was not completed, and for the negative
experience it has caused. It is never our intention to cause this. We will look
into this internally and do the appropriate follow up.

As a market research
firm, we are not part of the National Do Not Call List. Numeris however,
maintains its own internal Do Not Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your
telephone number ************** has been removed from our survey calling and
that it has been added to our internal Do Not Call list ***** *********

Numeris
Do Not Call contact information:

*           *** ***** ***************
*           ******* *** ******* **********************************
*           ********* ** **************

Sincerely,

Numeris
Initial Complaint
Date:23/06/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am 81 yrs old and I find your call very upsetting . I get so many calls each day starting at 7am . Please take me ok your list.
Thank you just take me off your list please.
Business Response
Date: 27/06/2023
We do apologize that our calling has been upsetting.
It is never our intention to cause that.

Every year since 1944, Numeris has contacted Canadians
to collect broadcast measurement information such as radio listening and TV
viewing. By providing important audience and consumer behaviour information and
intelligence, we enable Canadian broadcasters to deliver relevant, high-quality
programming that meets the needs and wants of Canadians. Your household was
randomly selected to participate, and our telephone calling system attempted to
reach you to provide information about what we do and to conduct a brief
survey.

We have examined our call records and can confirm that
all calling attempts from Numeris have been after 9am Pacific time.

As a market
research firm, we are not part of the National Do Not Call List. Numeris
however, maintains its own internal Do Not Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your
telephone number (************) had been immediately removed from our survey
calling and that it has been added to our internal Do Not Call list (ref# *******).

For
future reference, Numeris Do Not Call contact information:

•
Via email [email protected]
•
Through our website https:/***************************
•
Toll-free at 1-800-214-5226

Again, we apologize if our attempt to include you in
our survey was not a positive experience.

Sincerely,

Numeris
Customer Answer
Date: 27/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:29/05/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business calls over and over after being asked to never call me again. I have a family member that is on palliative care and I have enough on my plate without these people calling multiple times after being told to leave me alone. They have no respect for personal boundaries. I have had to have my telephone provider block them so I can have peace while my loved one dies.
Business Response
Date: 31/05/2023
Please accept our apology that your previous request
to be added to our Do Not Call list was not completed, and for the negative
experience it has caused you and your family. It is never our intention to
cause this. We will look into this internally and do the appropriate follow up.

Every year since 1944, Numeris has contacted Canadians
to collect broadcast measurement information such as radio listening and TV
viewing. By providing important audience and consumer behaviour information and
intelligence, we enable Canadian broadcasters to deliver relevant, high-quality
programming that meets the needs and wants of Canadians. Your household was
randomly selected to participate, and our telephone calling system attempted to
reach you to provide information about what we do and to conduct a brief
survey.

As a market
research firm, we are not part of the National Do Not Call List. Numeris
however, maintains its own internal Do Not Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your
telephone number (************) had been removed from our survey calling and
that it had been added to our internal Do Not Call list (ref# ******).

Numeris
Do Not Call contact information:

•
Via email ****@*******.ca
•
Through our website https://**************************
•
Toll-free at 1-************

Again, we apologize for calling your home at such a time.

Sincerely,

Numeris
Customer Answer
Date: 31/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:25/05/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Repeated calls about a television survey despite not having cable services and continued calls after refusing the survey. I have received 3 calls in the last 24 hours alone, one was after 9pm.
Business Response
Date: 31/05/2023
Please accept our apology for the negative experience
that you had. It is not our intention to cause this.

Every year since 1944, Numeris has contacted Canadians
to collect broadcast measurement information such as radio listening and TV
viewing. By providing important audience and consumer behaviour information and
intelligence, we enable Canadian broadcasters to deliver relevant, high-quality
programming that meets the needs and wants of Canadians. Your household was
randomly selected to participate, and our telephone calling system attempted to
reach you to provide information about what we do and to conduct a brief
survey. Households without cable are still included in our survey.

As a market
research firm, we are not part of the National Do Not Call List. Numeris
however, maintains its own internal Do Not Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that on May 25,
2023, your telephone number (************) had been removed from our survey
calling and that it had been added to our internal Do Not Call list (ref# *******).

Numeris
Do Not Call contact information:

•
Via email ****@*******.ca
•
Through our website https://**************************
•
Toll-free at 1-800-214-5226

Again, we apologize that our attempt to include you in
our survey was not a positive experience.

Sincerely,

Numeris
Customer Answer
Date: 31/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:08/05/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has called me multiple times, when I answer they hang up. I've called their 800 number to be taken off their call list, but you can NEVER get through to anyone. You sit on hold for 10min then their system hangs up on you. They claim to be exempt from being added to the national Do Not Call list and that you can go to their website to be removed, yet there is NO option on their website to be added to their own Do Not Call list. The fact I have to contact the BBB, just to get them to stop calling is utterly ridiculous. MY next complaint will be with the CRTC to have this company shut down. *** **** ********** *** NO ONE...should have to deal with this ** on a daily basis.
Business Response
Date: 08/05/2023
We do apologize for the difficulty you described in
getting added to our Do Not Call List and removed from our survey.

We can confirm and also reassure you, that your
telephone number (************) has been removed from our survey calling and
that it has been added to our internal Do Not Call list (ref# *******).

As you
mentioned, Numeris is a market research firm, and we are not included in the
National Do Not Call List. Numeris however, maintains its own internal Do Not
Call List for 36 months, although this is not a requirement made
of us by law. After the three years have passed, your telephone number may
begin to be included in future surveys. You can continue to opt out by
contacting us closer to that time.

Numeris
Do Not Call contact ****rmation:
•
Via email ****@*******.ca
•
Through our website https:****************************
•
Toll-free at 1-************

We again apologize if our attempt to include you in
our survey was not a positive experience.

Sincerely,

Numeris
Initial Complaint
Date:03/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They call me several times a day. I’ve deleted 4 messages twice today already I want them to stop calling me. I’ll never do another survey for them again. Stop calling me!
Business Response
Date: 06/04/2023
Every year since 1944, Numeris has contacted Canadians
to collect broadcast measurement information such as radio listening and TV
viewing. By providing important audience and consumer behaviour information and
intelligence, we enable Canadian broadcasters to deliver relevant, high-quality
programming that meets the needs and wants of Canadians. Your household was
randomly selected to participate, and our telephone calling system attempted to
reach you to provide information about what we do and to conduct a brief
survey.

As a market
research firm, we are not part of the National Do Not Call List. Numeris
however, maintains its own internal Do Not Call List for 36 months,
although this is not a requirement made of us by law. After the three years
have passed, your telephone number may begin to be included in future surveys.
You can continue to opt out by contacting us closer to that time.

Please note that we do not have any calling history
for the telephone number that was provided **************, however we have
added it to our Do Not Call list (reference # *******). If the telephone number
that you would like added to our Do Not Call list is different than the one
that was provided to us, please contact Numeris or myself directly with that
information. We can add that telephone number to our DNC list and immediately
remove it from our calling system.

Numeris
Do Not Call contact information:
•
Via email ***************
•
Through our website **********************************
•
Toll-free at 1-800-214-5226

We apologize if our attempt to include you in our
survey was not a positive experience.

Sincerely,

Numeris
Customer Answer
Date: 06/04/2023

Complaint: ********

I am rejecting this response because: I have the call logs and they called several times a day **** ** *********** However I haven’t received a call since I contacted BBB. I’m hoping that they will never call me again.

Sincerely,

****** *****

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Numeris is NOT a BBB Accredited Business.