Complaints

This profile includes complaints for Numeris's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Numeris has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Numeris

  305 - 1500 Don Mills Rd 3rd Floor North York, ON M3B 3L7

• 

  Numeris

  208 10991 Shellbridge Way Richmond, BC V6X 3C6

• 

  Numeris

  2055 Peel Street, 11th Floor Montreal, QC H3A 1V4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/11/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please REMOVE my phone # from your call list. I’ve received multiple phone calls a day from Numeris before and after I filled in 2 surveys. I phoned to report and was on hold at *********** and the call was dropped twice, also at **********. Please STOP phoning. Thank you.

  Business Response

  Date: 21/11/2022

  Numeris
  maintains its own internal Do Not Call List and quickly responds to requests from individuals who do
  not wish to be contacted by our organization. Individuals who wish to be added
  to our internal Do Not Call List may make this request with our Telephone
  Interviewer at the time we call, via email ***************,
  through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226. 

  
  We apologize for the inconvenience you experienced
  when contacting us through our toll-free number.

  
  We received
  your November 16, 2022 request to be added to our Do Not Call List. We can
  confirm that it has been removed from our survey calling and added to Numeris'
  DNC list (Ref # *******).
  

  
  We apologize
  that our calling caused any inconvenience.
  
  Sincerely,
  
  Numeris

  Customer Answer

  Date: 21/11/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ***

• Initial Complaint

  Date:19/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Numeris number has been calling me every day, two times a day for the last two weeks, and when I pick up the phone no one answers on the other end. I have consistently tried to block the number so I won’t be called repetitively again, and again, but I keep getting phone calls from them nonstop with nobody talking on the other end of the phone. **** ***** **** *********** ****** *** ***** *** *** ******** ** ** **** ** ** ***** 

  Business Response

  Date: 21/10/2022

  We apologize for
  any inconvenience. We can definitely remove your household from our survey
  calling.
  
  Every year
  since 1944, Numeris has contacted Canadians to collect broadcast measurement
  information such as radio listening and TV viewing. By providing important
  audience and consumer behaviour information and intelligence, we enable
  Canadian broadcasters to deliver relevant, high-quality programming that meets
  the needs and wants of Canadians. Your household was randomly selected to
  participate and our telephone calling system attempted to reach you to provide
  information about what we do and to conduct a brief survey.
  
  Numeris
  maintains its own internal Do Not Call List and quickly responds to requests from individuals who do
  not wish to be contacted by our organization. Individuals who wish to be added
  to our internal Do Not Call List may make this request with our Telephone
  Interviewer at the time we call, via email ***************,
  through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.

  Please note that we do not have any
  calling history for the telephone number ************** that was
  provided as a daytime phone contact in the complaint. If you could provide the
  telephone number at which we have called you, we can remove it from our calling
  system, add it to our Do Not Call list and provide you with a reference number.

  We again
  apologize if our attempt to include you in our survey was not a positive
  experience – and we look forward to hearing back with the telephone number to
  remove from our calling.
  
  Best regards,
  
  Numeris

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The telemarketers have been phoning 2 -3 times a day, they have also been told repeatedly to stop phoning. As of this morning they have been advised if they phone again I will be taking legal action against them *** ********* ********** *** ******* *** *********** ********* 

  Business Response

  Date: 17/10/2022

  Every year
  since 1944, Numeris has contacted Canadians to collect broadcast measurement
  information such as radio listening and TV viewing. By providing important
  audience and consumer behaviour information and intelligence, we enable
  Canadian broadcasters to deliver relevant, high-quality programming that meets
  the needs and wants of Canadians. Your household was randomly selected to
  participate and our telephone calling system attempted to reach you to provide
  information about what we do and to conduct a brief survey.
  
  Numeris
  maintains its own internal Do Not Call List and quickly responds to requests from individuals who do
  not wish to be contacted by our organization. Individuals who wish to be added
  to our internal Do Not Call List may make this request with our Telephone
  Interviewer at the time we call, via email ***************,
  through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226. 
  We received your
  October 9, 2022 request to be added to our Do Not Call List. We can confirm
  that it was immediately removed from our survey calling and added to Numeris' DNC
  list (Ref # *******).
  
  We apologize
  that our calling caused any inconvenience.
  
  Sincerely,
  
  Numeris

  Customer Answer

  Date: 17/10/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop calling, even after telling them multiple times that I’m not interested and to stop calling.
  
  ********** **** ******** ** ***** ******* ** *******

  Business Response

  Date: 12/10/2022

  Every year
  since 1944, Numeris has contacted Canadians to collect broadcast measurement
  information such as radio listening and TV viewing. By providing important
  audience and consumer behaviour information and intelligence, we enable
  Canadian broadcasters to deliver relevant, high-quality programming that meets
  the needs and wants of Canadians. Your household was randomly selected to
  participate and our telephone calling system attempted to reach you to provide
  information about what we do and to conduct a brief survey.
  
  Numeris
  maintains its own internal Do Not Call List and quickly responds to requests from individuals who do
  not wish to be contacted by our organization. Individuals who wish to be added
  to our internal Do Not Call List may make this request with our Telephone
  Interviewer at the time we call, via email ***************,
  through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.

  Please note
  that we do not have any calling history for the telephone number ************** that was provided in the complaint. If the telephone number that you would like
  added to our Do Not Call List is different than the one that was provided to
  us, please contact Numeris or myself directly with that information. We can add
  that telephone number to our DNC list and provide a reference number.
  
  We apologize if
  our attempt to include you in our survey was not a positive experience.
  
  Best regards,
  
  Numeris

  Customer Answer

  Date: 12/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  this ******* company gives the same response to everyone.

  They continue to call, and the last time my husband asks to speak

  ti a supervisor and was hung up on.

  **** ******* ***** ** ** ********* 

  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 13/10/2022

  We do apologize for being hung up on and for the difficulty you described in getting removed from our survey. We are sorry that this happened.
  
  If you provide your telephone number - the telephone number at which we called, we can have it immediately removed from our calling system and added to our Do Not Call List.
  
  We would also be able to do the appropriate follow up with the employee(s) with whom you spoke, to ensure it does not happen again.
  
  Thank you,
  
  Numeris

• Initial Complaint

  Date:25/08/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company won't stop calling me: Numeris, a research survey company in Richmond BC. I have had two calls a day for the past 6 days. Each time I have asked them not to call me again. To put me on their do not call list. They won't stop calling me!

  Business Response

  Date: 26/08/2022

  We apologize if our attempt to include you in our survey was not a positive experience.
  
  
  
  Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.
  
  
  
  As a market research firm, we are not part of the National Do Not Call List, however Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal do not call list may make this request with our Telephone Interviewer at the time we call, via email [email protected], through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.
  
  
  
  We noticed that you did not provide a telephone number in the Better Business Bureau complaint. If you could provide the telephone number at which we have called you, we can remove it from our calling system, add it to our Do Not Call list and provide you with a reference number.
  
  
  
  You mentioned that you had asked our Telephone Interviewer to add you to our Do Not Call list. We apologize that it did not happen at that point and we will follow up on this directly.
  
  
  
  Sincerely,
  
  
  
  Numeris
  

  Customer Answer

  Date: 29/08/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  
  There were six calls from Numeris. I asked each of the callers to put me on the DO NOT CALL LIST. Obviously they did not do this as the calls kept coming daily. They called twice on Sunday. Each time I said don't call me anymore, so the company's assertion that all I had to do was tell the interviewer I did not want to participate or be repeatedly called every day for five days in a row is incorrect. I did ask six times and the calls continued. * ***** **** *** *** ***** **** **** ******* ***** ** ******** ***** **** **** *** *****