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Business Profile

Moving and Storage Companies

Easy Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Oct 7 Easy Moving came to move a piano, BBQ, and game table and chairs. Booking went well and the price was right but when the bill came it was added up in incorrectly. I checked the math and they had added over $50 more than it should have been. Good thing I checked! On delivery they scratched my floors then proceeded to blame my dog when it was witnessed by 2 people. I have photos that show the damage and it’s not from the dog. Very disappointed they were unwilling to compensate for the damage done.

    Business Response

    Date: 13/10/2023

    The client was given a quote that included up to 5 steps for the piano move, this is our standard quote. The client ended up having more stairs which resulted in the extra charges. We gave the client the option to just tip the movers whatever amount they would like instead of paying an additional $75 that it would have cost them for the extra steps. Which they agreed to do. 

    The clients son was present during the whole moving process and did not make any complaints to the movers. Once the movers left, our office got a call about damages and we sent the movers back right away to inspect. The whole house was scratched aside from where the piano was moved which we believed was caused by the clients pet. The client is trying to wrongfully accuse our movers to pay for damages they did not cause. 

    Customer Answer

    Date: 14/10/2023

    I am rejecting this response because:

    The complaint is not about payment or tips. We complied with the payment. 
    the complaint is regarding the scratches on the floor that were made by the movers as witnessed by 2 people. I have attached photos that show the scratches are clearly not from the dog. I’m sure they don’t want to admit their fault, even though it was witnessed and documented by photos. 

    Business Response

    Date: 16/10/2023

    The customer is saying that it is not about the payment or the tips, yet they made sure to write that we wrongfully charged them when we didn’t. 

    We will not be paying for damages that we are not responsible for. We also have witnesses that witnessed the customers floor to be scratched everywhere but where the piano was moved. 

  • Initial Complaint

    Date:21/08/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to pack or transport lamps and other furniture items properly.
    Damaged and destroyed multiple items, including desks, personal items.
    ************ misrepresented the price and services for 3 workers and sent two that did not speak english.
    Failed to sign off of confirm damaged and missing items.

    Business Response

    Date: 23/08/2023

    Hello *****.

    Thank you for contacting us. We are very sorry that your items were damaged in the process of moving. We are really very surprised that this happened. All items were packed according to all packing standards applicable in 2023.

    Nevertheless, looking at your photos, we see that only 1 item that can be restored has been damaged. Please contact the restorer and send us an invoice for payment.

    Also, we do not understand what price distortion you are talking about. All prices for our services are transparent and prescribed in the contract. You know how much you will pay before we arrive.

    In any case, we apologize for the inconvenience.

  • Initial Complaint

    Date:18/08/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting you to deliver my stuff on priority basis it's already 22 days the delivery contains important medicine for my baby and other health care supliments and supplies for us we have are forced to buy the same stuff here in Alberta that you have ours. We are sleeping on floor, ** ***** ** ** ***** ********** pls do something and delivery this week only

    Business Response

    Date: 23/08/2023

    Hello, dear *********. We are very sorry that your delivery was delayed. The fact is that August is the busiest month, our guys work seven days a week. As mentioned on the phone, delivery is scheduled for the near future. We plan to deliver your things by the end of August. We will inform you about the exact delivery date by email or by phone. Once again, we apologize for the inconvenience.
  • Initial Complaint

    Date:11/10/2022

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this moving company to deliver my seven suitcases/boxes from Toronto to Chicago. On 12 August, 2022, I signed a contract with the company and paid the deposit of $263 CAD and remaining fee will be due upon delivery. The company said it would deliver my items to Chicago in 5-8 days after receiving them. They received the items on September 4th. I have yet to receive my delivery after more than a month. As evidenced by the email (see emails from September 8th), they consistently delay the delivery dates, ignore my calls, and respond slowly to my emails. I urgently require the company to deliver my items to Chicago as soon as possible. I also attached the contract. If you can help me with the issue, I would greatly appreciate it.

    Business Response

    Date: 13/10/2022

    The goods were delivered to the client yesterday. 
  • Initial Complaint

    Date:12/09/2022

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first contacted Trans Moving on the 4th of July and I was given a flat rate of $2099.00 based on estimated items that were available in their inventory list and the size of apartment (1 bedroom). They claimed that they do not have weight restrictions and no additional charges will be made for overweight and that packing service and materials for furniture is already included in the price. They also promised 7-10 days delivery period from Milton, Ontario to Edmonton, Alberta. They also mentioned insurance coverage. However, all these turned out to be lies.

    After pick up, moving fee was changed from the agreed price which they claimed was a flat rate and I confirmed twice to be sure before using their services. We packed all our items safely by ourselves and even moved them out of the apartment so they just pick up outside without delay. They didn't say anything at the point of pick up as the movers that came could not even communicate in English. After the items had been moved, an updated pricing was sent which was way higher than what was budgeted

    Also, it has been 4 weeks now, and my belongings have not been delivered. I have contacted them severally via emails and phone calls for updates and resolution but nothing has been offered. The manager is **** and keeps hanging up when I call. I am in a new city, stranded and I have had to start buying some things I already own because they have refused to deliver my items
    With the unprofessionalism they have displayed since the items were picked up *** *** ******* * *** ******* I'm afraid my items might not even be brought in good condition as well

    Business Response

    Date: 13/09/2022

    We understand the frustration of the moving process, however the contract that the client has signed states that delays could happen. We have experience a tremendous shortage of staff after Covid19 as well as a high increase in prices, and we've been trying very hard to meet deadlines and make sure all clients are satisfied. The client should be expecting delivery this week. We will give them a heads up once we have an accurate date/time. With regards to the extra charges, in the contract that the client signed, it states that if there are additional items not listen in the contract, they will be subjected to additional costs. If the client disagrees, they are welcome to count with the driver upon delivery and whatever extra charges are incorrect, will be refunded to the client immediately. Please find the highlighted terms in the contract, as well as the client's invoice that outlines the extra charges as well as credits that were received. 

    Customer Answer

    Date: 15/09/2022

    I am rejecting this response because:

    They never explained their situation or reason for delay to me. Also, if they were aware of their staff shortage, why did they not give a realistic timeline for delivery, instead of promising 7-10 days?

    As regards their previous response about delivering this week (after postponing delivery many times), it's the weekend tomorrow and I haven't still heard from them as regards the exact date of delivery.

    Also, about additional items that were not in the contract, I only selected based on the available inventory on their website and more so, there were also items in the contract that I did not end up moving. They were also dishonest about their so called 'flat rate' even though I confirmed this from Yuri, their manager twice. All email communication was attached in the original complaint




    Business Response

    Date: 19/10/2022

    The load has been delivered. 

    Customer Answer

    Date: 20/10/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business and find that this resolution is satisfactory to me.

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