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Business Profile

Online Cosmetic Sales

Fiera Cosmetics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Cosmetic Sales.

Complaints

This profile includes complaints for Fiera Cosmetics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiera Cosmetics has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 29, ordered product. Received product, October 8, contacted the support email provided to let them know the shade is not correct. They asked for $7.99 additional shipping fee to exchange the product. I wanted to return the product for a full refund at that time.
      Web Site states "!00% Full Satisfaction Guarantee".
      I emailed again in November and called today, December 6, to ask how I can return the product for a full refund. I was told it's past the 30-day window and they cannot help me.
      I t's not the amount, it's the principle to stand behind the marketing ads.
      I am very disappointed and will let all viewers know they should be very cautious.

      Business Response

      Date: 12/01/2024

      Hi *******,

      We are so sorry that you have not been satisfied with the service provided by our team.  ** *** *** *** **** ** *********** our support team sent you an email with details on our return policy and an opportunity to exchange on October 8, 2023, within 24 hours of your email inquiry to us.  Unfortunately, issues happen!  It seems you didn't receive this email and so were understandably frustrated with the seeming lack of follow up from Fiera.  While our team followed their policy according to what's visible in our system when you called us in December, this would have been a very frustrating situation for you.  I have now refunded your order, and would like to apologize for how long this took to resolve. We are looking into how to better follow up on issues and concerns like yours to avoid this kind of frustration in the future.

      Thank you for your understanding.

      Amy - Fiera Cosmetics

    Fiera Cosmetics is NOT a BBB Accredited Business.

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