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Business Profile

Online Cosmetic Sales

Fiera Cosmetics

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Fiera Cosmetics's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fiera Cosmetics has 3 locations, listed below.

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    Customer Review Ratings

    1.75

    Average of 8 Customer Reviews

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    Review Details

    • Holly M

      Date: 26/05/2025

      Holly M

      Date: 26/05/2025

      Horrible customer service. Products are good but they do not honor discounts. ***** ************ They sent an email offering 20% discount. Then refused to honor it after I placed the order.

      Fiera Cosmetics

      Date: 30/05/2025

      Hi *****,
      Thank you for sharing your review.
      Unfortunately, as we mentioned when we spoke with you via email, we are unable to apply a discount to an order placed before a discount was active.
      We did, however, make a one-time exception for you as a token of appreciation for your continued loyalty. Your refund was issued on May 26, 2025.
      Please let us know should you have any other questions for us, as we are always happy to help!
      Thank you,
      Fièra Cosmetics

    • Susan S

      Date: 17/04/2025

      Susan S

      Date: 17/04/2025

      I am incredibly happy with the concealer! I love it and am very happy with my experience with Fiéra! I have worn ************* Camouflage which was all the rage for a very long time. * **** **** ******* ********* *** * ****** Nothing comes close to the quality of this concealer. The colors are great, I wear one color during the summer and blend it with a lighter shade during the winter months. The consistency is easy to work with as the product warms on the back of your hand while loading the brush. It goes on smoothly and wears beautifully! * ** ** ***** *** **** **** ********. With the hyaluronic acid added to the mix, the concealer stays smooth and fresh looking all day. I love this stuff!

      Fiera Cosmetics

      Date: 24/04/2025

      Hi *****,
      Thank you for sharing such a lovely review! We are so thrilled to hear how much you love your Luxury Concealer! It is always such a pleasure to hear directly from our beautiful customers, and we appreciate you taking the time to do so!
      If you ever have any questions or need assistance, our Customer Happiness Team is here for you! Feel free to reach out at *******@**************.com — we’d be delighted to help.
      Thank you,
      Fièra Cosmetics

    • VICKIE L

      Date: 12/03/2025

      VICKIE L

      Date: 12/03/2025

      the concealer doesn't conceal anything not a freckle or a zit!!!

      Fiera Cosmetics

      Date: 18/03/2025

      Hi ******,
      Thank you for taking the time to share your review!
      This is not the feedback we typically hear from our customers, and we are very saddened to know you were disappointed with your Luxury Concealer!
      Our concentrated formula is thicker and richer than most by design. Therefore, most customers find that a little goes a LONG way! While we recommend starting with a small amount, you can certainly build up coverage if needed. It might take a few times of trying different amounts to determine how much product you need, but once you find it - magic!
      That said, we do have a 30-day money-back guarantee should you not be fully satisfied! Our Customer Happiness Team would be delighted to assist you and answer any questions you may have!
      Please do not hesitate to send us an email at *******@**************.com
      Thank you,
      Fièra Cosmetics

    • Judy H

      Date: 01/12/2023

      I started the process to order one of their products. After I entered all of my information and was ready to check out they kept prompting me to add another product, and there was no "pace order button. I tried to back out of the process, but there was no way to edit my information or go back to a previous page.I did NOT complete the transaction. I checked my credit card account immediately and found that the charge was already posted and in "pending" status. a few hours later I had a "confirm order" email from Fiera. I replied to it immediately to cancel the order. Their response was that they couldn't cancel the order because it was already packaged for delivery! They said that I would have to refuse delivery when the package arrived or take it to the post office to be marked refused. **** ***** ***********

    • nurit n

      Date: 17/11/2023

      Terrible return policy. Not consistent with their phone info. I bought one product and they started sending one product a month charging me accordingly. I asked to return the products which were sealed, they told me to send it in (I had to pay for the shipment). They refused to return the money for one concealer because they claim it was over 30 day even though on the phone they instructed me to send it in.

    • Marguerite K

      Date: 18/09/2023

      Fiera cream. Its ok. Not any better or worse than other creams. On 2nd bottle and have very small change. Maybe I just think I do.

    • Jamie C

      Date: 20/03/2023

      **** ******* ******* ****** ****** THEY ************ ADVERTISE BUY ONE CONCEALER GET ONE FREE BUT THEY *** **** ***** **** ****** **** ***** **** WON’T SEND YOU THE APPLICATION BRUSH THAT IS NEEDED TO BE ABLE TO APPLY THE CLAY TEXTURED CONCEAlER TO YOUR FACE!!! * ****** **** *** *** THEY ****** * ******** *** STATED, WELL, ITS A SUBSCRIPTION AND WE ALREADY LOST MONEY, SO WE’RE GOING TO ***** ** ** *** *** (((NOT))) GIVE YOU A BRUSH!! She NEVER apologized for NOT STATING THAT IN THEIR SUBSCRIPTION *** ** *********

    • ARJ

      Date: 12/01/2023

      ****** *** ** ******** ****** ** **************. What started off as my emailing a CSR on 4-Jan asking for support in locating my package which was shipped 28-Dec-22, ended with a negative encounter with one of most ************** reps in a managerial role that I've ever had to deal with. Around midnight on 4-Jan-23, a CSR wrote my package, "will arrive on 1/4/23" according the *** tracking info. I replied pointing out that it was almost midnight & also that the *** tracking # links to ****, showing the latest scan on 3-Jan @ 12:05 AM in Westborough, MA. She wrote back literally reiterating her first email, with a 1/4/23 delivery date. I replied frustrated & asked for QA/QC purposes that a manager get involved & review the email correspondences. I also proposed that Fiera contact *** & get accurate info on my package. The "manager" Stacy disregarded the purpose of my engaging her & wrote "We have no control over the delivery system. *** will be transferring your order to **** for delivery. If you are unhappy I will gladly issue you a full refund, however keep in mind, our customer service department can you only rely the information that is given to us." On 5-Jan I called Fiera asking for Stacy to call me back, saying that I didn't want my 1st experience to be negative & hoped to resolve the matter in lieu of engaging BBB. Instead of Stacy calling, she emailed me a refund, writing "You were issued a full refund of your order as you were unhappy that **** was taking too long and decided to threaten us with BBB. As precaution for not only our company but future orders, we have placed you on our blacklist which will prevent future orders." To summarize: I asked Fiera to help in locating my lost package; CSR gave me inaccurate info TWICE & the manager, Stacy, blacklisted me for voicing my frustration. ***** ****** ** * ******** *********** **** ********** ** ******* *** ** *** ****** ***** ****** ** ******** ******* ******* ***** ********* ****** *** ***** ********

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