We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Hush Blankets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 89 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hush blankest ** ******* ***** *********** on their website in the form of a popup phone number ask in exchange for one of their hybrid pillows. I follow the steps and never received info about the pillow. I email them and they said it was only for specific items if you buy them but that is not at al what the ad days *** * **** **** **** ********* ***** *** ********** advertising that needs to be corrected or include the terms of the giveaway (aka they need to say it’s only for if you purchase a blanket or bed) because it does not qualify for the sheets, but this is not stated anywhere.

    ** **** ***** *** ******* ** ** ***** ****** ***** ***** ********* *** **** after a few emails back and forth they stopped responding.

    I would still like to purchase my sheets with the free promised pillow as advertised on their website popup.

    Business Response

    Date: 11/10/2022

    Hi,

    We do have an offer for a free pillow. The web page says the customer can unlock a free pillow and get a discount. It's 100% valid, and hundreds of customers have ordered the blankets and got the free pillow under the same offer. The offer is genuine, and hundreds of customers have unlocked these discounts and got the code to add the free pillow to their order.
    However, we apologize for the confusion, and we would love to clarify or maybe work around with any other offer/discount with the customer. 

    Customer Answer

    Date: 11/10/2022

     

    I am rejecting this response because:
    The ad popup is still ********** for those only looking to get sheets. No where does it say you must use the code only for blankets or over a certain price point. * ***** ******* **** ** ** ********** *** ** ***** *********** ***** it has specific standards needing to be met in order to receive the pillow and just ordering sheets does not unlock the free pillow. **** **** **** ********** ** **** *** ***** ****** *** *** ****** *** *** *** ****** ** ******

    * ***** ******* **** ** ***** *********** *** ******* *** ***** ** ****** ** ******** ** ** *** ** ********** ** **** ****** **** **** **** *** ** *** *** ******** ** **** * ******* ***** ****** ** ***** **** ****** ** ** *** ***** **** * ********* ***** but the terms are for the texting and not the terms of the free pillow.


    Sincerely,


  • Initial Complaint

    Date:16/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a blanket, website says 5-10 days shipping, 1.5 months later no product. Contact them to learn item is back ordered and they never told me. I asked to cancel since I didn't receive product and they refused a refund.

    Business Response

    Date: 01/09/2022

    Hi ****,



    Hope you are doing well. We are so sorry for the inconvenience and hassle.



    Looking into this, I can see that your order was canceled upon your request.



    I hope we will be able to make your experience better with us next time. Please let me know if there is anything else I can help you with.


  • Initial Complaint

    Date:31/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I placed the order, it was brought to my attention that their advertised "100 free night trial" and "full refund" did not include return shipping. 10 minutes after I placed the order I reached out to them to cancel since I did not want to risk having to pay shipping for a 35 lb blanket, and it turns out, to Canada of all places. They do not have a cancellation policy, even for something as quick as notifying them 10 minutes after order was placed, after I researched their policies further as a way to plan the trial period. It took me a whole day to get the attention of a customer service rep who just reinforced their cancellation policy, which is not clear during their checkout process.

    ***** ********* *** ****** ********** *** ***** ******** ** ***** ***** ********* ** **** ** **** ** *** ***** ***** *****

    Business Response

    Date: 01/09/2022

    Hi ******,



    First of all, I would like to apologize for the inconvenience and hassle.



    We can't the cancel the order if it's already processed but I am so sorry that you are disappointed and I would like to make this right. We have a fair return policy and you don't have to pay to get your full refund.



    Please contact on our support email address and we will make sure that your return is hassle free and you get your full refund.

Hush Blankets is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.