Reviews

Review Details

• Review fromSusie H

  Date: 25/10/2023

  1 star

  Susie H

  Date: 25/10/2023

  ***** ***** The entire business is set around making its money off the shipping and fake "damage" they find on items.

  Spark Paws

  Date: 06/11/2023

  Hi *****,
  I'm truly sorry to hear about the frustration and inconvenience you've experienced with your recent order. I understand your concerns and we apologize for any confusion or inconvenience caused by the back-and-forth discussions regarding fees and the issue with the alleged stain on the item you received. We value your business and take your concerns seriously. Please allow us the opportunity to make this right.
  To clarify, when we receive your returned package at our warehouse, your returned package will go through an inspection process to make sure that they are in good condition. Our inspection team has completed their assessment and they have noted the presence of a white stain on the burgundy hoodie. Please understand that our decisions are based on the feedback provided by our inspection team when they receive the package. We rely on their expertise when they have gone through this inspection process.
  Although a previous representative informed you about a potential restocking fee, we have decided to waive it based on your request. Additionally, we've proceeded to arrange the exchange for the items in the size you need without any additional fees.
  As of our latest update, your exchange items are already in transit and have reached a sorting facility in CARTERET, NJ.
  *************************8*********881667
  From there, the package will be forwarded to **** for the final leg of delivery. You should expect to receive your exchange items next week at the latest. We hope this resolves the issue with the correct sizing.
  However, we understand your preference for a refund, and we are more than willing to accommodate your request. I would be happy to issue a refund for the Teddy Sherpa Dog Jacket - Grey - Large and the Essential Dog Hoodie - Burgundy - Large. As a token of appreciation for your understanding and patience during this process, we would like to offer these two items, which are currently on their way to you, as a gift for your beloved furbaby. Please accept them with our sincerest apologies. We hope your furbaby enjoys these cozy and stylish additions to their wardrobe and were hoping that the Large size fits this time.
  We sincerely appreciate your business and want to ensure that you are completely satisfied with your experience.
  If you have any further questions or require assistance, please do not hesitate to contact us.
  Have a lovely day!

• Review fromRosalind C

  Date: 19/08/2023

  1 star

  Rosalind C

  Date: 19/08/2023

  They say shipping is generally 12 days but when I talked to a rep they said because of shipping from China, it takes about 3 weeks. The harness I purchased had straps that were stiff, heavy. I put it on my dog & it looked very uncomfortable so I requested to return it. Not only do u need to pay return shipping, they charged me $8 because they said it had an odor. He had it on for a practice walk around the house so that was a ridiculous statement. I would never order from this company again regardless of your “apologetic” replies. Apologies without actions are useless. Also, the customer service phone number is a crock as it won’t go through. If u are going to take orders in this country, you need a number that isn’t in China. This is not a good company to deal with!

  Spark Paws

  Date: 13/10/2023

  Hi ********,
  
  
  
  We hope this email finds you well, and we want to express our sincerest apologies for the experience you've had with our company. We're truly sorry that we have not met your expectations, and I appreciate you taking the time to provide us with your feedback.
  
  
  
  We understand the frustration with the shipping times. At SparkPaws, we understand the importance of transparent communication, and we want to clarify that our shipping timelines are clearly stated on our website. We strive to ensure that our customers have all the necessary information to make informed decisions when making a purchase.
  
  
  
  Typically, for shipments to the United States, our standard shipping time is estimated to be 12 business days. However, please keep in mind that this is an approximate timeframe, and actual delivery times may vary depending on factors such as order volume, shipping method chosen, and potential delays with our shipping carriers.
  
  
  
  Regarding the harness you purchased, we're genuinely sorry that it didn't meet your expectations. Your feedback about the stiff and heavy straps is valuable, and we'll certainly take it into consideration when evaluating our product offerings. We aim to provide products that are both comfortable and practical for pets and their owners.
  
  
  
  We also regret the inconvenience you faced regarding the return process. The charge for the odor is a standard procedure that we have in place to ensure the safety and hygiene of returned items which was also stated in our website. We understand the concern about this charge, and we will review our policy to ensure it's fair and reasonable.
  
  
  
  Your comment about our customer service phone number is duly noted, and we will explore options to improve accessibility for our valued customers. Your feedback is essential in helping us enhance our service.
  
  
  
  Once again, we apologize for any inconvenience you've experienced, and we thank you for bringing these issues to our attention. Your feedback helps us grow and make necessary improvements to provide a better shopping experience.

• Review fromTony L

  Date: 14/05/2023

  5 stars
  Never any issues after 1yr of service **** ****** ********* ***** ********** Always been able to track ??s,I am given 15% off orders occasionally.I get ??s letting me know if my ??is held up though it takes about a month for order's, which is fine.
  People should always send ??s to Spark Paws for questions before & after ordering and read about shipping times ect...
  I'm very happy with the products and service @Spark Paws as I've ordered about 10 ??coats+jammies+?? booties and more importantly my ?? Madam ***** **** is very much loving the clothes I buy her??

• Review fromJohn R

  Date: 19/04/2023

  1 star

  John R

  Date: 19/04/2023

  I ordered a sweater from these guys and then the next day I asked them to change the size they said they could not because it had already been shipped then seven days later they say it has not been shipped and cannot provide a tracking number They have a customer service number but nobody will pick up

  Spark Paws

  Date: 22/07/2023

  Hi ****,
  Thank you for bringing this matter to our attention. I apologize for any inconvenience you have experienced with your recent order. Your satisfaction is of utmost importance to us, and we're here to assist you with resolving the issues you've encountered.
  Firstly, I'm sorry to hear that you requested a size change for your sweater but were informed that it had already been shipped, and the request couldn't be fulfilled.
  Upon reviewing the details of your order, it has come to our attention that there was indeed a miscommunication with one of our customer service representatives. Initially, we regretfully informed you that the size change couldn't be accommodated as the order had already been shipped. However, upon further investigation, we discovered that your request was received in time, and we were able to modify the size before the shipment was dispatched.
  We understand how crucial it is to receive the right size and the frustration this miscommunication may have caused. As a company, we strive to provide accurate and efficient service, and we deeply regret any inconvenience this may have caused.
  Please rest assured that we have taken steps to address this matter with our customer service team to prevent similar issues in the future. We value your feedback, and it helps us identify areas for improvement in our processes.
  Your modified order with the correct size has been processed, and we will ensure it is shipped promptly.
  To compensate for the inconvenience, a unique discount code was sent to you via email for future purchases.
  Once again, I sincerely apologize for the oversight and any frustration it may have caused.
  If there's anything else we can assist you with or any further questions you may have, please don't hesitate to reach out to us directly.
  Thank you for your understanding and continued support. We look forward to serving you better in the future.
  Best regards,
  Spark Paws

• Review fromBrandi S

  Date: 06/02/2023

  4 stars

  Brandi S

  Date: 06/02/2023

  Hands down some of the best quality I have found!!! It does take a while for shipping but they do inform you of that when purchasing (you just have to read the fine print). Customer service is great! They are very understanding and helpful and try to do whatever they can to make it right. I just placed my 3rd order with them because of how nice the quality is. It would be nice if they could figure out faster shipping for orders though. That would be my only complaint. All in all, GREAT company and Customer Service!

  Spark Paws

  Date: 22/07/2023

  Hi ******,
  We are delighted to have received your kind words about our products and services. Thank you so much for taking the time to share your experience with us!
  Your feedback truly brightened our day. We take great pride in delivering top-quality products, and it means a lot to us to know that our efforts have made a positive impact on your shopping experience. We understand that shipping times can be a concern, and we appreciate your understanding of the notice provided during the purchasing process. We are continuously exploring options to optimize our shipping procedures and offer faster delivery times. Rest assured, we are committed to enhancing our services to better cater to your needs.
  Moreover, we are thrilled to have earned your loyalty, and we value you as a valued customer. Your continued support encourages us to strive for excellence and maintain the highest standards in both our products and customer service.
  At Spark Paws, our customers' satisfaction is our top priority. We take your feedback seriously, and we are actively working on improving our shipping options to better accommodate your preferences.
  If you have any further suggestions or questions, please don't hesitate to reach out to our dedicated customer service team. We are always here to assist you in any way we can.
  Once again, thank you for choosing Spark Paws. We look forward to serving you with even greater quality and efficiency in your future orders.
  Warmest regards,
  Spark Paws

• Review fromMichelene V

  Date: 06/12/2022

  1 star

  Michelene V

  Date: 06/12/2022

  My order took over 4 weeks to arrive. I ordered boots for my dog. They sent wrong size and only 2 boots!! Um my dog has 4 paws. I reached out to them and they said I should have purchased 2 orders and I need to pay out of my pocket to exchange the two they sent that are too big!! Waste of money!!

  Spark Paws

  Date: 22/07/2023

  Hi *********,
  Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you have experienced with your recent order of dog boots. I understand how important it is to receive your purchase in a timely manner and have it meet your expectations.
  First and foremost, please allow me to apologize for the delay in the delivery of your order. Four weeks is an unacceptable timeframe, and we deeply regret the inconvenience this has caused you. We are currently investigating the cause of the delay and implementing measures to prevent similar occurrences in the future.
  Regarding the issue with the size and quantity of the boots, I completely understand your disappointment. After a thorough review of your order history, we can confirm that your payment was processed for one pair of shoes only, as reflected in your order confirmation. We understand that there might have been a miscommunication, and we apologize for any confusion this may have caused.
  During our correspondence with you, we offered the option to purchase the second pair separately if you desired to do so. However, as we did not receive any further response from you, we assumed that the matter was resolved to your satisfaction.
  As a token of our apology for the inconvenience caused, I would like to offer you a 15% discount on your next purchase with us. I hope this gesture helps regain your trust in our brand, and you can use the discount code during checkout on our website. The discount code will be sent to your email separately.
  At Spark Paws, we strive to provide exceptional customer service and the best possible shopping experience. Your satisfaction is our ultimate goal, and we are committed to resolving any issues that may arise.
  If you still wish to purchase the second pair of shoes or if there's anything else we can assist you with, please let us know, and we'll be more than happy to help.
  Once again, we sincerely apologize for any inconvenience this may have caused. We value your feedback and your business.
  Sincerely,
  Spark Paws

• Review fromSarah W

  Date: 26/10/2022

  1 star

  Sarah W

  Date: 26/10/2022

  ** *** ******** **** *****! It's been 3 weeks since I ordered, and still haven't recertification received my items. They don't tell you that they ship from China, so they **** *** into buying something you'll likely never receive. **** *** ********** ********** *************. I regret not doing better research before I gave them almost $100. T**** **** ******* ****** ****** ** ** **** ** ***** ****** ***** **** *** **** ******* **** * ****

  Spark Paws

  Date: 22/07/2023

  Hi *****,
  Thank you for bringing this matter to our attention. I sincerely apologize for the inconvenience and frustration you have experienced with your recent order. I understand how disappointing it can be when expectations are not met, and I want to assure you that we take customer satisfaction very seriously.
  First and foremost, let me express my deepest regret for the delay in delivering your items. As stated on our website, our standard shipping time to the US is typically 12 business days. Please keep in mind that this is an estimated delivery timeframe, and in some cases, delivery may happen earlier or slightly later depending on various factors such as shipping volume and customs processing.
  Regarding the shipment originating from China, we understand that transparency is crucial when it comes to international orders. While we do have products sourced from various locations, it is essential to make this information readily available to our customers. Therefore, we'd like to draw your attention to a note mentioned on our website regarding the possibility of shipping from our China warehouse based on stock availability. To ensure a wide range of products and better availability, we sometimes fulfill orders directly from our warehouse in China. Rest assured, regardless of the origin, we have procedures in place to ensure that the product you will receive is of top quality.
  I completely understand your decision to warn others about your experience, and we genuinely appreciate your feedback. It is through feedback like yours that we can identify areas for improvement and make the necessary changes to provide a better experience for all our customers.
  In light of the inconvenience you've faced, I can confirm that your order was successfully delivered to your location whithin our shipping time line.
  We hope you like what you got.
  Once again, we sincerely appreciate your business and trust in Spark Paws. We are committed to delivering high-quality products and exceptional service to our valued customers like yourself.
  Thank you for your understanding, and we look forward to serving you again in the future.
  Best regards,
  Spark Paws