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Business Profile

Retail Shoes

Walking on a Cloud

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Walking on a Cloud's headquarters and its corporate-owned locations. To view all corporate locations, see

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Walking on a Cloud has 32 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 16th 2022 I ordered a pair of *** ******* **** **** **** ****** **** sneakers from retailer walkingonacloud.com. **** *** ******** ******* *** ****** ****** * ****** **** **** *** ***** **** ***** ******* ** ******** they charged over $40 MSRP, I bought the shoes. They sent me defective sneakers with stains on them and wrinkles in the sole and did not answer my emails for weeks. I disputed through payment processor ****** who claimed the photos that I sent did not match the photos of the sneaker on the website and denied my dispute. **** ** ********** ****** The only thing that doesn't match are the clear defects.

      I was finally contacted by walkingonacloud.com who claimed that contacted the manufacturer and the stains are part of the colorway. This is a blatant lie, but I contacted *** ******* *** *** **** today at approximately 2:45pm and spoke to a woman named ******* *** ********* **** *** * ***.

      I further appealed the dispute with payment processor ******, who first told me I sent the wrong screenshots of emails sent to me by walkingonacloud, **** ** *****. Them they said it was the photos of the item that were an issue, I resent the photos and sent new ones. ****** has yet to respond since that time ******* ***** **** ** **** **** ********* *** ******** **** *******. I removed all valid payment methods from their website, ******** they reinstuted one of my cards. ******* all I want is a paid return and a refund. * ***** *** ** ** *** **** ******* *** ******** **** I need help, they are not addressing my concerns, removed my access to view the dispute, and expect me to keep paying for a defective product when they have yet to address the retailer.
      * **** ****** *** ******** ** ** ************ ***** ** *** **** ** * **** ** *** *** ****** *********** ***** ***** *** ******* ** ******** *** ******** *** ** ******* *** ***** *** ********* *****

    Walking on a Cloud is NOT a BBB Accredited Business.

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