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Business Profile

Utility Billing

Wyse Meter Solutions Inc

Headquarters

Complaints

This profile includes complaints for Wyse Meter Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wyse Meter Solutions Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 90 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/09/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved. Prior to that I was living in a building where Wyse was the utilities service provider. My account was paid and up to date. I didn't have a forwarding address until 2mths after I moved, and the properties paperwork shows my move out date. Once I was able to get online to update my forwarding address with Wyse, it showed that I was entitled to a refund. I have a copy of this final bill ******** ******* * ******* ********* **** **** ***** *******. I later called and was advised by a representative that the company had sent out a refund to the address on file...1 month after I moved. ********** I didn't receive anything as I was no longer living there.

      ** **** ********* ** **** the company now refuses to issue my refund claiming that I owe them monies from the time that I moved until July 25th (that's the date I updated my move out address online...not the date the service was terminated). So despite having my move out forms and documents to prove that there was not, nor should have been any services past May 31st, they are making a claim that I owe them $76.91 for the period of June to July. **** ** ** ********** **** ************* ** ******** ** **** *** ****** **** ********* ******* *** ********* ******** ** **** ********* ** ********** *** ********** **** *** ********** ** ***** ****** *** *** ***** ****** **** ** ** *** *** *** ****** ** ******* ** ******* ** *** **** ********* ****

      Business Response

      Date: 31/10/2022

      Hello ****** *********,

      Thank you for your patience.  We are working on closing your account for 06/01.  Once this has been calculated, we will issue a final bill and any credits will also be issued.

      If you have any questions, please contact customer service at **************.

       

      Thank you.

    • Initial Complaint

      Date:20/09/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription with them since the end of July 2022 and I filled out the refund request for my deposit of $130.
      ** ** ***** ********, I learned that the refund of the deposit would be done by check and that the process would take up to 6 weeks. Yet this deposit I paid by credit card the same day of my subscription. **** ** *** ****** ** ***** ********.
      Here we are at the end of September and after several calls, I have not yet received my refund.
      During my last call they told me that they could issue another check and that they could charge me a check issue fee of $15. **** **** *********** **** ******* ** ********* *** ******** * ***** ******* ** **** ***** ****** ** *********** * **** *** ****

      Business Response

      Date: 31/10/2022

      Hello ******** *****,

      A refund cheque in the amount of $97.75 was issued on August 03rd and mailed to the ******** address you provided - ****** *** ************ * ******** ** * *** ***.  If you have any questions, please contact customer service at **************.

       

      Thank you.

    • Initial Complaint

      Date:14/09/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My landlord ****** WYSE as utilities provider, against the lease agreement. I never signed or agreed to have my services switched.

      Singing up to WYSE required a security deposit if my credit score was not 750. A ******** payment was required which resulted in a disconnection. Disconnection was noticed at 9am in the morning, and I immediately called for reconnection and payed the minimum amount required which was $481. It was stated on the phone that reconnections before 4:30pm were $210 ****** ** ****** ** ********, but I had no choice and agreed. I made sure reconnection was established before that time. Service was reconnected before 4pm, as shown in uploaded email that at 11:19am they confirmed a technician was arriving within 4 hours.

      My following bill had a reconnection fee of $368 applied to my July 17th, 2022 bill. Which is 2x the amount of my regular utilities bill in the winter. This amount is not what is stated in their policy or any documentation, or was specified by its customer service representative.
      ******** **** * ******* *** ************ ** ******* *** ** ****** ********** ****** ***** ***** **** ** ********** *** ******** ********* ********** while providing no reason for the increased amount. I ask that the difference including taxes be credited to my account.

      Business Response

      Date: 31/10/2022

      Dear ******,

      The reconnection fee of $210 plus HST was added to your account on July 18th.  If you require assistance with your monthly hydro bill, please contact customer service at ************** and we can provide information on programs that you may qualify for.

       

      Thank you.

    • Initial Complaint

      Date:28/07/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** *********
      I received a bill from Wyse Meter Solutions for $49.37. They are claiming I owe money on an electric bill for the period from April 1st - April 9th 2021. I am not disputing the electricity charge of $9.32 but I am disputing the Vacant service fee of $35.00 included in this bill.

      I made every reasonable effort to connect my meter in March of 2021. I was ensured this was done on or before April 1st by NS power. I provided proof of this to Wyse but they will not remove this service fee.

      Business Response

      Date: 15/08/2022

      Hello *******,



      The $35 is an administrative fee for maintaining your hydro account on behalf of your landlord. If you have any questions, please contact customer service at **************. Thank you.

      Business Response

      Date: 15/08/2022

      Hello *******,



      The $35 is an administrative fee for maintaining your hydro account on behalf of your landlord. If you have any questions, please contact customer service at **************. Thank you.

      Customer Answer

      Date: 16/08/2022

      This doesn't explain why I am being held responsible for this fee when I have never entered into an agreement with your company. My hydro is provided as part of my rental agreement per my lease, and therefore this should be directed toward the management company. I as a consumer have absolutely no connection or obligations to your company as we never entered into an agreement, implied or otherwise.



      * **** ******* *** ******** ** ******** ********* ********* ** ** ** ******* ****** "vacant service fee" on the bill and customer service for Wyse told me directly that it is a penalty because NS power did not read the meter by the date I requested.

      Customer Answer

      Date: 16/08/2022

      This doesn't explain why I am being held responsible for this fee when I have never entered into an agreement with your company. My hydro is provided as part of my rental agreement per my lease, and therefore this should be directed toward the management company. I as a consumer have absolutely no connection or obligations to your company as we never entered into an agreement, implied or otherwise.



      * **** ******* *** ******** ** ******** ********* ********* ** ** ** ******* ****** "vacant service fee" on the bill and customer service for Wyse told me directly that it is a penalty because NS power did not read the meter by the date I requested.

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