Complaints

This profile includes complaints for RCC Waterproofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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RCC Waterproofing has 2 locations, listed below.

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  RCC Waterproofing

  201 - 4101 Steeles Ave W North York, ON M3N 1V7

  
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  RCC Waterproofing

  63 Sunnyhurst Ave Hamilton, ON L8E 5M9

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first experienced water leaking into my basement in the Spring of 2021. We hired RCC to perform waterproofing of our home after our plumbing and foundation was inspected with no leaks or cracks found. At the time, Ramy M. from RCC (a Consultant at the company as per their website) was assigned to our case. Given the significant amount of water coming into our home, we asked that he refer a contractor to help with drying and demolition to avoid mould formation, to which he said he had contacts for this. Despite numerous phone calls emails, voicemails, etc, he failed to provide a crew for this. Ultimately after months of trying to contact him, I sought out a third party who assessed the damage and deemed that mould had formed throughout the entire basement, and that the entire basement would need to be demolished and treated for mould.
  
  Fast forward, even after the waterproofing has been done, we have continued to have water coming into the home. Ramy and his team at RCC initially responded, but have ignored our phone calls and have gone so far as to say that the wet materials (laminate, drywall, baseboards) don't need to be removed. Again I had a third party contractor come in who removed the laminate and found rotting laminate and mould (smells extremely foul), which again needs to be treated before this area of our home can be habitable again.
  
  Ramy and RCC do not care about their customers. It is within their wheelhouse to deal with interior damage related to water, and they have decided to not take on any responsibility. They are comfortable with homeowners conferring public health risks by way of mould exposure if it means that they don't need to get involved. I am extremely concerned about how they conduct their business and urge the BBB to investigate.

  Business Response

  Date: 22/03/2023

  Unfortunately Ramy and the homeowner were having communications issues due to the fact that multiple parties were involved including the property management and another contractor.  

  The office and management was made aware of the lack of communication through a bad review, which was responded to quickly. 

  Our main office has a staff of 15 people including customer service, upper management, and ownership. 

  If the homeowner would have reached out to the fully staffed office to let us know of the communications issues, then we would have dealt with it promptly avoiding all these issues. 

  We are now in contact with the homeowner and are in communication to find a resolution.

  We take this matter very seriously as RCC is a family run and operated business, we take pride in our customer service and want all our clients to feel like family.