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Business Profile

Womens Clothing

YM Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

This profile includes complaints for YM Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

YM Inc has 52 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • YM Inc

      50 Dufflaw Rd. North York, ON M6A 2W1

    • YM Inc

      270 - 900 Dufferin St Toronto, ON M6H 1A1

    • YM Inc

      100 Dufflaw North York, ON M6A 2W1

    • YM Inc

      55 Ontario St S Milton, ON L9T 2M3

    • YM Inc

      5555 North Service Rd Distribution Centre Burlington, ON L7L 5H7

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02 April 2025

      Business sold a product that needed to be returned, and when returned with proof of purchase (receipt), was denied a refund. Asked where that policy was and employee said on the receipt. Being that they have a hidden return policy only made available after purchase, not a policy exist in the store, available to customer.

      Business Response

      Date: 07/04/2025

      Hi there,

      We do apologize if our "exchange only" policy was not visible to you at time of purchase.   Could you please let us know the store name and mall location so we may follow up to ensure they have their signage posted.  Thank you 

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered Dec 16th - Order #********** (amount $80.22) and again on Dec 26 (order # ********** - amount $98.30)

      Neither order has been received/delivered. Emails have been sent to company, voicemails left on their phone - company does NOT respond. ***** ********* **** ***** **** ********* ** ****** ******

      Customer Answer

      Date: 14/01/2025

      The situation with the case mentioned below has been resolved.

    • Initial Complaint

      Date:27/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went shopping at rue21 on December 18th 2024 at 6:30 p.m. I purchased four t-shirts at the price of $10 each. The total should have been $40, but it came out to $41.60 ,because I was charged $1.60 in ****** county sales tax. ****** county stopped charging sales tax on clothing under $150 in 2023. I mentioned this to the cashier and he shrugged his shoulders. I spoke to the manager and she said there's nothing she can do about it and that's just the way it is. * ***** ******* **** **** ******** ******** ** charge people tax that is not in accordance with the county guidelines

      Business Response

      Date: 06/01/2025

      The customer contacted us through our customer service department and the issue was corrected.   We will be sending the customer a $15 Gift Card as a thank you for bringing this to our attention and for the inconvenience.  

    • Initial Complaint

      Date:13/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      $200 on a gift card that's not supposed to ever expire and now we can't use it anywhere not even online because they're filing bankruptcy and closing their stores

      Business Response

      Date: 17/12/2024

      Due to the bankruptcy of the former rue21, we are unfortunately unable to honor the balance on gift cards from the previous company.

      As a new company under a different ownership, we are unable to transfer or redeem those gift cards. However, as a gesture of goodwill we would like to offer you a one-time 20% discount when visiting one of our new locations. Simply hand in your gift card at checkout to receive the offer.

      Thank you for your understanding,

      Customer Answer

      Date: 17/12/2024

      I am rejecting this response because: a 20% off well there's a big difference between getting 20% off and a gift card that's $200. The gift card doesn't have a balance left on it the gift card was simply never used. The gift card states that there is no expiration date. It's unfortunate that the business is going bankrupt however it is not the responsibility of the people who purchase gift cards there. That card should still be worth it's $200. So who answers it when it says right on it there's no expiration date. And you know you don't have to rush and you're guaranteed that you can use it anytime, I didn't make that guarantee, but that guarantee is written on the card even. And it certainly has nothing to do with me I would think that the people who are taking over the business would be responsible for the baggage that comes with it. At any rate it certainly not my responsibility. *** ***** ** * *** ** *** ** ****** **** ***** ***** *** *** * ***** **** *** ***** ******* ** ***** ** *** ** **** ** ** ***** ** ****** So what if it if it isn't their responsibility then who's responsibility is it?because I'm out a big chunk of money and 20% off a purchase isn't going to help me with that.

      Business Response

      Date: 18/12/2024

      Thank you for reaching out to us. I understand your concern regarding the gift card you purchased for the previous rue21 business. However, I'd like to clarify that while we now operate under the name "rue21," we are not the same company that went out of business. We only acquired the rights to use the rue21 name, but we are a different entity, and have nothing to do with the gift cards issued by the former company.  We are aware that in some states, if the gift card was paid for with a credit card, you can contact your credit card company.. In some cases, consumer protection laws may qualify you for a full refund.  I hope his may be of some help. 

      Again, we are truly sorry that we could not assist further in this matter. 

    • Initial Complaint

      Date:22/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I shopped at this store a few times and made a few purchases that I took home and decided to return. No where when I was shopping in store was told that the sales are final and that there are no returns. No signage, and the sales associate also did not let me know. I was even checked out by a manager who also failed to let me know. When I came back to return my items I was told I would get back a gift card as they only make store credits, and said that a sales associate should have told me this when I purchased, which they did not. As my only option to take the store credit, I emailed the customer service of this retailer and asked for some help as I am disappointed in how I was misled as a customer. They have directed the store to contact me via email and I still have not heard back, it has been several weeks.

    • Initial Complaint

      Date:22/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2 $50 rue21 gift cards ($100) from ****** 3/24 , *** ** ******** ********* nothing was stated they were going out of business. The store at ********* Mall soon closed for remodeling. They are open now and told me the cards can not be used. Call a phone number and very rude response from girl that answered. She told us nothing can be done. I want a refund or in store credit.

      Business Response

      Date: 26/11/2024

      Thank you for reaching out to us. Unfortunately, the previous owners of rue21 went bankrupt, and we, as the new owners, purchased the brand and reopened the stores under the rue21 name. However, this purchase did not include responsibility for any debts or obligations incurred by the previous owners. That said, we would love to invite you to visit one of our newly reopened rue21 stores! As a gesture of goodwill, we’d be happy to offer you a 20% discount on a one time purchase in exchange for any gift cards you bring in.

      If you purchased your gift cards with a credit card, you may have recourse through your credit card company, depending on the laws of your state.

      We sincerely apologize for any inconvenience this may cause and appreciate your understanding. 

      Customer Answer

      Date: 03/12/2024

      I am rejecting this response because: I already paid $100 in which is totally gone! To be given a 20% discount to purchase items I am paying more $ to them. Very wrong!



      Sincerely,



      **** ****

      Business Response

      Date: 03/12/2024

      I sincerely apologize for any frustration this situation has caused. I understand your disappointment regarding the use of the gift card. Unfortunately, we are unable to accept it because the company that issued it has gone bankrupt. While we do share the same name, we are not the same company, and we are unable to honor the gift cards issued by them.  Thank you

    • Initial Complaint

      Date:16/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is I was charged twice for one item. The card machine did not want to print the first time and the workers could not figure it out and called a higher up, the higher up said that since the charge was pending in my bank statement it would not go through. So the cashier told me to do it again. The next day both transactions were taken out of my bank. This incident occurred on 09/13/2024. The first transaction was at 4:43pm and the second was at 4:53pm. Each transaction for the price of $10.84.

      Business Response

      Date: 02/10/2024

      Hi *******,

      We are so sorry about this.  Can you please email ***************@*****.com and please send a copy of your receipt (top to bottom).  This way we can confirm the issue and get it corrected for you.  Much appreciated.

    • Initial Complaint

      Date:06/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order for Bluenotes merchandise on July 7, 2024. Due to the order value ($189.74) I selected the option of free 48 hour shipping. I received an email on July 8 indicating that my order had been shipped, and that if I had chosen 48 hour shipping, I would receive a separate email from ***** within 48 hrs. By July 12 I had not received an email from ***** and had not received the package, so I followed up with the customer service email and received an auto response that I would receive a personal response within/up to 2 business days. By July 17 I still hadn't received any correspondence and followed up again. On July 19 I received an email indicating that Customer Service had reached out to their warehouse and courier. No update by July 23 so I followed up again. On July 24, received email indicating that "due to the order taking longer than we anticipated, we will be issuing you a refund for your order". I responded same day asking for more information and to confirm that none of the ordered items would be shipped. As of August 2, no response to last email and no refund has been issued. I tried calling customer service phone numbers today and received no answer from the one phone number, and a customer service representative at another number indicated that I should just email again, and that there was no phone number for online orders for customer service. I indicated that I would like to speak with someone given the lack of/delay in response to my emails, but was just told that there was no phone number for customer service for online orders.

    • Initial Complaint

      Date:18/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, i was given 2 $25.00 Rue 21 gift cards as a gift and they have went out of business! What can i do with these gift cards? Is there any way to get them redeemed? Or anywhere else that is accepting rue 21 gift cards?

      Business Response

      Date: 05/07/2024

      Hi
      there,

      Thank
      you for your email. 

      The
      original rue21, sadly, declared bankruptcy and closed all of their store
      locations.  As the new owners, we simply acquired the brand name. Though the
      Gift Cards you have from rue21 are no longer valid, as a gesture of good will and
      because we would love for you to experience the NEW rue21,  we would be
      happy to offer you a 20% discount for each of your Gift Cards.
      Sincerely
      The New rue21
      team.

    • Initial Complaint

      Date:20/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order number is ******** which i placed on the company’s website on February 9th as a valentines day present. However the order never got delivered to me. Upon checking the tracking i noticed that the order was delivered somewhere else.
      I contacted the company who failed to understand even though i provided them a picture of my door. They kept on sending me the same information again and again.
      At this point of time, i want my money back.

    YM Inc is NOT a BBB Accredited Business.

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