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Business Profile

Online Retailer

RJP Wholesale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ****** dinner service on April 23 2023
    No dinner service was delivered
    I followed up with the company - After 3 phone calls requesting a refund as they said they mentioned they had no stock
    Received an email on Sep 8 2023 saying that I will get a refund.
    No refund was sent
    Sent numerous emails to them asking for the refund.
    Since then they have removed their phone number from their website
    I have had no response from this company.

  • Initial Complaint

    Date:05/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered shoes from their website and never received them. They keep saying they will ship but its been 3 weeks.

  • Initial Complaint

    Date:13/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase 2 skorts from RJP WholeSale on June 4th - the order was placed, money taken out of my card. Now June 13, still in the same "order was placed". I called 3x, sent 3x emails and nothing from this company. Zero Customer Service. Then I see issues with this company online. * **** **** ** *** ** *** ***** **** **** ***** *********** ** * **** ******* *** **** ***** **** ******  I want my money back or better yet - the product. Pls. help.

  • Initial Complaint

    Date:23/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a product on the internet that I wished to purchase and proceeded to provide my credit card information, and all was accepted, but the company has since voided my transaction saying that the product is out of stock and I can no longer receive the product. As I reviewed the website again I saw that they are not out of stock, as they have stated, but are listing the product for more money that the original price I paid for the product.

    They have also indicated that I cancelled the order, which is untrue, as I had after thoughts that I should have ordered two of the 18 packs.

    **** ******* ***** ** ** ********* ** ******** *** * ** *** ***** ** *** ******* **** * *** ****** *** *** **** *** * ***** **** ** ** ****** **** ****** ** *** ********* I know not what recourse I have, and that is why I am writing you.

    I can send you the e-mails exchanged between us for your file, but did not want to just forward to you without your knowledge. I am cut and pasting the e-mails here, and I can forward the originals to any address you want them to sent.
    ****** **** ******* Protein Shake Chocolate, 11 fl oz, 18-count × 1 listed price on the internet was $27.49. They have refunded the money, but have also said they were out of stock, but also have it listed as available on their website for $34.99. I would be happy to send you the original e-mails upon your request. ****** *** ****** ***** ***** Refunded
    $27.49
    Subtotal
    $27.49
    Shipping
    $0.00
    Taxes
    $0.00
    Total
    $27.49 USD
    ******** (ending in ****)
    $27.49
    Refund
    ********
    - $27.49

RJP Wholesale is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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