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Business Profile

Gutters

Modern Eavestroughing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late May 2023 I contacted Modern Eavesthroughing to obtain a quote for installing drip edge all around the roofline and new gutters on top roof. On June 1st, **** came by, did a walk through and provided me with a quote to which i agreed and signed. **** asked me for. $200 deposit. As for the work date, we both agreed to sometime in August as told him I will be away the whole month of July. Subsequently due to unforeseen circumstances (home AC unit needing replacement), I decided to not go ahead with the eavestrough work, so on June 8 I reached out to **** asking for my $200 deposit back. He said no because he had already bought the material and bent the custom drip…whatever that means. I have all this in texts. First off, I find this hard to believe as the job is about 2 months away, and he didn’t even take measurements while on site. How can he have already started preparing the material?!? Second, I did my due diligence and verified how my rights when signing or cancelling a contract as per Consumer Protection Act, found on the Gov of Ontario site. Every contract has a 10 or 15-day cooling-off period. Based on these 2 points I asked for my deposit back but **** is unwilling to do that. He actually asked me for an extra $200 to cover his costs. Please let me know what you think of this situation.

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