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Important information

• Additional Info:

  In March 2024, BBB conducted an investigation into Fawn Group Construction, a business specializing in construction and concrete services. The investigation was prompted by consumer complaints and inquiries alleging substandard workmanship and poor customer service.

  
  Findings:

  • A domain search revealed that Fawn Group Construction's website was registered on June 11, 2018. However, the registrant's name has been withheld from public disclosure due to privacy considerations.
    

   

  • The business advertises free quotes through a request a quote form on their website. However, this form collects personal information, including names, email addresses, telephone numbers, and locations, without a corresponding privacy policy. Compliance with Canadian privacy laws, such as PIPEDA, mandates transparency regarding personal data collection, use, and safeguarding through a formal privacy policy.

   

  • BBB obtained a copy of a contract/estimate issued by Fawn Group Construction, detailing various project components, including design and planning, excavation, foundation, framing, and exterior finish. The estimate outlined a payment schedule, specifying deposits and payments due at different stages of the project. The estimate was dated and displayed both the business and the consumer's contact information, along with the business's GST/HST registration number

   

  Its important for consumers to carefully review all documents and seek legal advice if necessary to safeguard their rights and interests. Moreover, verifying a contractor's licensure and bonding status in Ontario is recommended, ensuring compliance with relevant regulations. For comprehensive guidance on selecting a reliable contractor, please consult BBB's informational guide: https://www.bbb.org/all/home-improvement/how-to-hire-a-reliable-and-trustworthy-general-contractor