Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  General Motors of Canada Limited

  1908 Colonel Sam Dr Oshawa, ON L1H 8P7

• 

  General Motors of Canada Limited

  Box 2510 4220 Blackfoot Tr SE Calgary, AB T2G 4E6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/09/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2022. I received a safety recall for my truck. I took it in for reprogramming. Immediately I noticed a 25% drop in my fuel economy. I was told by the dealer it was fuel quality. Not true. I contact GM Canada & was told to take my truck in for diagnostic. I said there was nothing wrong, it was the update. I paid $200 for diagnostics. Meanwhile dealer advised that the reprogramming was designed for decreased fuel economy.
  GM Canada says in a phone call today Sept 14, 2022 that there is nothing wrong with my truck so there is nothing they can do. Will not discuss the details. Will not reimburse me for the unnecessary diagnostics fee or increased fuel expense.
  This is wrong. With all the concerns with climate change & significant increase in fuel costs, this is wrong. My vehicle is capable of better mileage & GM Canada has chosen to make it worse.

  Business Response

  Date: 15/09/2022

  Hello,

  We are sorry to hear of your concern.  We have let your ambassador know that you are not satisfied with their response and have requested that they take another look at the file to see if anything was missed.  They will be in contact to further discuss.

  Thank-You

  Customer Answer

  Date: 19/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  ******** from GM Canada reached out only to let me know they stand by their initial response to my complaint.

  
  
  
  Sincerely,
  
  
  
  ******** ********

  Business Response

  Date: 20/09/2022

  Hello,

  We are very sorry to hear this.  We will share your dissatisfaction with your ambassador on the matter.

  Thank-You

  Customer Answer

  Date: 26/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  there Has been no action taken. An apology does not correct the situation.

  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have replaced a ac line in my 2014 Silverado 3 time within the last year because it keeps breaking in the exact same spot each time and gm customer service says there is nothing they can do for me..i have almost replaced everything for the ac system but this line keeps breaking..I've spent almost $600 now getting system recharged 3 times..gm says they have no fix and i pretty much have to deal with it..i hope you could help me..
  Thanks

  Business Response

  Date: 13/09/2022

  Hello,

   

  We see that you have a file with our Customer Care team.  You have reached the right department to look in to your concern.  We encourage you to continue to work with your ambassador to resolution.

   

  Thank-You

• Initial Complaint

  Date:25/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 2017 Chevrolet Cruze 4DR SDN LT AT was acquired from ******* CHEVROLET BUICK GMC LTD (**** ********* ****** ***** ********* Ontario *** ***) June 10th, 20177.
  
  August 4th 2021 the O2 sensors were replaced on the vehicle due to carbon build-up. Since this was outside of warranty a SERVICE ORDER payment of greater than $500 was presented and paid. The cause of the CARBON BUILD up was conveyed by the ******* service representative to be due to lack of driving the vehicle, which was odd. The vehicle is registered to my 90 year old father who continues to drive and looks after the vehicle including getting it serviced regularly.
  
  One year later, the engine light came on again and the vehicle was brought to ******* Service for inspection on August 15th 2022). To our surprise the O2 sensors required replacing - again ! Again, the ******* Service Manager blamed my 90 year old father's driving habits for the CARBON build up on the sensors. When challenged that the root/core problem back in August of 2021 had not been identified the ******* Service Manager became defensive and conveyed that the technician working on the vehicle had more than 30 year's experience.
  
  My problem is not with the experience or competency of the service technician. I believe there is a design problem which causes the O2 sensors to CARBON UP after the vehicle reaches a certain age - after the warranty period. I do believe the START/START feature of the vehicle exasperates this problem. I do not believe that customers should be required to replace the O2 sensors annually after the vehicle reaches a certain age without providing a reasonable explanation for such a failure, and steps the manufacturer is taking to address this.
  
  The desired resolution is to identify root cause of the problem and resolve.
  
  Disappointed & unhappy GM customer.

  Business Response

  Date: 25/08/2022

  Hello,
  
  
  
  We regret to hear that you are having issues with your vehicle. We are unable to locate a file with our Customer Care Centre. Please contact Customer care at *-***-***-**** from Monday-Friday 8am-9pm EST. & Saturdays from 8am-5pm. A member of our team would be happy to look into this further for you.
  
  
  
  Thank-You

  Customer Answer

  Date: 26/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Contacted GM Customer care at *-***-***-****.
  
  
  
  Obtained GM Case # ***** ********
  
  
  
  GM Customer care will contact ******* Service and advise.

  Business Response

  Date: 30/08/2022

  Glad to hear, please continue to work with your ambassador to resolution. Thank-You

  Business Response

  Date: 08/09/2022

  This email is to notify you that General Motors has provided Mr. ***** ****** a offer of goodwill on August 30, 2022.
  
  After involving all appropriated parties and sharing the insight with the customer he will proceed to work with the
  
  Dealer on the repairs and final resolution. Additionally he has received an incentive towards a new vehicle purchase.
  
  Valid for 6 months.
  
  
  
  This now closes the matter brought forward through your office.
  
  
  
  Regards
  
  
  
  *** ******
  
  
  
  Executive Review

  Business Response

  Date: 08/09/2022

  This email is to notify you that General Motors has provided Mr. ***** ****** a offer of goodwill on August 30, 2022.
  
  After involving all appropriated parties and sharing the insight with the customer he will proceed to work with the
  
  Dealer on the repairs and final resolution. Additionally he has received an incentive towards a new vehicle purchase.
  
  Valid for 6 months.
  
  
  
  This now closes the matter brought forward through your office.

  Customer Answer

  Date: 08/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I spoke with **** at GM Executive Review. He shared that the Chevy Cruz is susceptible to problem experienced if the vehicle is not driven at a certain frequency and duration, however, was not able to provide guidance or define the steps that can be taken to mitigate this problem. He offered a $1,500 credit towards a new vehicle, and recommended the Blazer as a better fit. We are not in the market for a new vehicle and from the response it appears GM has no recourse to address this problem/complaint.

• Initial Complaint

  Date:25/08/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 20217 Chevy Silverado that has had numerous issues with the drive line ( noise coming into the cab and vibrations ) It has been apart at least 3 times with no success in fixing it. ( front drive and transfer case )
  Dealer has said they requested to replace the transfer case - But as I've read in some of the other cases here the district manager refuses the request ( and of course you cant contact them directly)
  Call GM customer care 6 times with no help or no end result. Was told every time someone would phone back and that has not happened
  Truck is close to off warranty as far as the years but no where near on the mileage

  Business Response

  Date: 25/08/2022

  Hello,
  
  
  
  We are very sorry to hear that you are having issues with your vehicle. We will let your Ambassador know that you are requesting a call with an update on your file.
  
  
  
  Thank-You

  Customer Answer

  Date: 29/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  As of today Aug 29 2022 I have still had no response via phone / email / reg mail
  
  And I just had a look at the original date that I started this process it was June 22 2022

  Business Response

  Date: 30/08/2022

  Hello,
  
  
  
  We are sorry to hear that. I have let Justin (xt. *******) know that you are requesting a call right away.
  
  
  
  Thank-You

  Customer Answer

  Date: 08/09/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  as i have said here and numinous phone calls with NO result June 22 2022 is when this procedure started with GM no one has ever phoned me back not once -- ever

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car Sept 2020 from the Dealership. Now under 2 years later the car stopped working. I was told the battery is warranted unto 160,000 kms (about 99419.39 mi). My car has 80,000 and Chev says the batteries are not covered so they are giving me a bill for $11,000+. Do not know the exact amount as they hold the estimate. I see so many stories about Electric cars and how Dealerships have a tough time getting them. But when they need repairs, they do not have the parts. Especially older models. My car is under 5 years old, and they cannot get parts. It has been 3 months now and I still don't have a car for work or school. The event's. March 10th the car would not start. Dropped car off at the Dealership $170. Fee if the issues were mechanical. Hybrid covered uptown 160,000 KMS. This was covered under the warranty. 7-10 days (about 1 and a half weeks) for the part to come in from the USA. March 22nd Follow up with Dealership. Parts have not arrived. The dealership wasn't sure if they would be arriving. A call from the dealership on March 25 advised us to pick up a rental from ****. Dealership to cover the cost. March26th advised the part had arrived and car is ready to be picked up. Picked up car on the Thursday and 2 days later the Saturday March26th car would not start. I was at work in the parking lot and called a tow truck to have the car towed from ******** to the dealership at *** * ***. Under the flag in ******. Dealership on March 29th advised it was a different code and not the same issue. This time there was a problem with the battery, and it may not be covered under the warrantee due to the mechanical problem that caused the issue. Was giving a 1-800 to call GM Canada and open a case ************* (**************) The contact is ***** ****** Ext. ******* May 02nd I was told nothing is covered under warrantee. They say battery is covered up to 160,000 Kms. My car only has 80,000. Today is June 15 and still no car.

  Business Response

  Date: 15/08/2022

  Hello,
  
  
  
  We haver requested that your Ambassador ***** give you a call to further discuss your concerns.
  
  
  
  Thank-You

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2006 Pontiac Vibe. At 299,999 km my odometer froze. I did some research to find this was a known issue to GM: Bulletin#******** and DOC ID#******** Not to mention anyone can read forums to see they are countless people with this issue. I contacted a local dealer and was advised I should pay to have this fixed, which to me is laughable when my odometer did not break, it was an engineered mistake. GM did not alert their customers that they were selling vehicles that one wouldn't be able to keep track of mileage for maintenance, further odometer fraud is illegal in this country - ******* *** ******** *** (******* ***** ** ***).
  
  I called in and spoke to an associate on GM Canada's customer care line. She persisted and told me GM knows nothing about this issue and that I was wrong. I asked for her number and extension and said I would call her back as I would look back up the Bulletin numbers and DOC ID. She provided both. I called shortly thereafter with the information only to find she purposefully gave me the USA number and an extension that didn't exist.
  
  I called back on the Canadian line and asked for a manager. The associate told me one was not available and that I would get a call within 24 hours. I did not, but days later heard from the manager (***** @ extension *******) who left me a message as I was in a meeting. She requested I let her know when I would be available. I told her to call me the next day and she never did. I called her again today, left her another message and finally heard back.
  
  *** ******** *** ********* *** **** ** *** **** *** ******** ** *** ****. I provided all the information and requested they fix my odometer. She told me this is not a warranty issue and explained that bulletins are for alerting dealership. I asked again stating after the poor service I have received, and the fact they are not alerting their customers to this issue I felt it's only right they repair this. It's plain wrong for a billion dollar to do this.

  Business Response

  Date: 15/08/2022

  Thank you for bringing your concern to our attention. We can see that there has been a review of your concern completed by our Customer Care Team including a review by a member of our management team. This vehicle is well outside of any manufacturers warranties and there are no recalls or special coverages regarding your concern. While we regret to hear that our decision was not to your satisfaction, we would have to respectfully re confirm our position.
  
  
  
  Thank-You

  Customer Answer

  Date: 16/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I stand by my position, you sold something with a limited shelf life without communicating that to your clients. When I asked multiple Associates about it, they all *** to me about it. **** ******* ***** **** **** ******* *** ** ****** ** ** ****** **** ***** ******** This isn't about warranty this is about you blatantly ***** to your customer. Considering, this is your engineering screw up it is only fair and proper that your company fixes it. ** ******** ** ****** ****** **** ** ******* ** *** ******* *** ***** ** *** I'll keep this in mind in all further vehicle purchases and will happily be showing all of this to everybody I know.