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Business Profile

Auto Manufacturers

General Motors of Canada Limited

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Manufacturers.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for General Motors of Canada Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

General Motors of Canada Limited has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 ********* *********** and only have 26,000 km, yet have experienced the 'shift to park' malfunction leading to my vehicle being unable to be turned off. There has been a class action lawsuit filed in the United States to which GM has settled to pay customers for their service bills. I expect the same to happen to Canadian customers, GM has a wide spread issue involving 'shift to park' sensors on multiple models needing to be replaced, yet refuse to issue a recall. This is alarming and scary issue to experience, while GM is well aware and have the potential to stop it from happening in the first place. I expect a full refund *** ***** ***********

      Business Response

      Date: 09/06/2025

      We are in receipt of the consumer's request and will have a member of our Executive Review Team reach out to discuss the matter further. 

    • Initial Complaint

      Date:23/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a 2023 ***** ****, the dealership sent a professional installer to install the charger provided by ***** (********* **** ***** charge cord) on the outside of our house which is exposed to the elements.

      On March 25th this year, we found that the charger box had fallen onto the ground and when we attempted to reconnect it, it exploded and came apart again. When attempting to remove the 240V plug, my ******* received an electric shock. It seems that water has gotten into the unit, which was installed upside down - the plug is not long enough to be able to install it right side up.

      We reached out to ********* Canada via their ********* on March 25, they connected us to their Executive Review team on March 28, I sent photos and requested info and I haven’t heard from them since, despite multiple follow up calls, voicemails and emails. I’ve explained that this is our primary vehicle and that since we live in the country, charging at public stations really isn’t a sustainable option.

      ***** **** **** ***** ** ************* *** *** ** *** ********* **** ***** *** **** ********* ********** ******** **** *** **** **** ********* ******** ***** ***** ***** ******* ******** ** ***** ** *******

      Business Response

      Date: 23/04/2025

      We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. Further attempt to connect will be made. 

      Customer Answer

      Date: 23/04/2025



      Complaint: ********

      When can I expect a call? It would be helpful to have a timeline.



      Sincerely,



      ***** ******

      Business Response

      Date: 24/04/2025

      We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. Further attempt to connect will be made. 

      Customer Answer

      Date: 24/04/2025



      Complaint: ********



      I am rejecting this response because:

      The last communication I received was on April 7 in email form from your executive review team. 


      I have called and emailed and left multiple messages and have not received a response. I’ve checked my call logs and junk mail and I haven’t missed any messages. Please ensure you are using the correct phone number.


      Sincerely,



      ***** ******

      Business Response

      Date: 24/04/2025

      We are in receipt of the consumer's complaint. Attempts to reach the consumer have been made as their contact has some further questions. We will ensure we have the correct contact information.

      Customer Answer

      Date: 25/04/2025



      Complaint: ********



      I am rejecting this response because:

      We connected with someone from the executive review team but they still had questions. He said we will hear back on Monday - I will update when we finally have a resolution.



      Sincerely,



      ***** ******

      Business Response

      Date: 25/04/2025

      We have received the consumer's complaint and encourage them to continue to work with their Executive Review advisor.

    • Initial Complaint

      Date:25/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2022 ********* with a 2.7ltr motor and an 8 speed transmission. General Motors has a recall out the number is **************. Every issue in this recall is exactly what my transmission was doing. I took it into the dealer when my engine went into low power mode and they updated the transmission control module as it states in the recall. I have since had to rebuild my transmission. The valve body(which it states in the recall is susceptible to excessive wear) was sent out for rebuild and the rebuild shop contacted my repair shop to tell them that this valve body was in the worst condition they have ever seen. I have 190000 on on this truck all highway and I do not tow a single thing. When I call GM I am told this recall does not apply to my truck because of what plant it came out of. Yet the same truck motor and transmission if came from another plant they have special extended coverage up to 150000 miles not km. I believe this is not just a coincidence that my transmission from another plant having the identical issues to this recall does not have the same valve body or its issues. *** **** **** * *** ** ***** ***** **** **** **** ******* * ***** **** ***** ** ** ****** ** ******* * ***** ** *** ************ ** * ****** ***** ** ****** *** *** **** **** ** *** **** ** **** ** ****** ************ ** ********* **** ***** * ***** ************ **** ******* ***** ** * **** *** ***. * **** **** ****** *** ** **** *** ***** ***** ********** *** *** ***** *********** ******* **** * ** **** ****** **** **** * ***** *** * ****** **** * *** **** ** ******** ** ***** **** **** ** ** *** ** ******* ******* **** ** ********** ************ 

      Business Response

      Date: 25/03/2025

      We are in receipt of the consumer's complaint and will have a member of our Executive Review Team reach out to discuss the matter directly.

      Customer Answer

      Date: 28/03/2025



      Complaint: ********



      I am rejecting this response because at this point GM has contacted me and they Have not yet provided a resolve to my complaint. They will be reaching out to me this week, but that will be past the 10 day limitation with the BBB to keep this complaint open. This issue has yet to be resolved



      Sincerely,



      **** **********

      Business Response

      Date: 01/04/2025

      We are in receipt of the consumers complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

      Customer Answer

      Date: 11/04/2025



      Complaint: ********



      I am rejecting this response because:

      * *** **** **** ** **** *** ** ******** ** ***** ****** ***** *******. I was told that my vehicle does not fall under the transmission recall for the reason that I have a gasoline engine. The recall on this transmission is for vehicles with the diesel engine. I fail to see how the engine dictates the faulty valve body in the transmission. ** ******** ****** * ***** *** ** ***** **** *** **** ************ **** * **** *** ****** * ****** *** ******* ** ** *** ****** **** *** **** ***** **** ******* **** **** ***. * **** *** **** ************* **** **** ******** ******* **** ** ************ *** **** **** **** ************ ********* *** *** ** *** ** ** **** ***** *** **** ************ ** ****** ***** ** ***** ** *** ********** *** ** ** **** ** * *** **** **** ******* ** ***** ******* *** **** **** ** ****** ***** **** ** * *********** **** *** ** *** ****** *** ** **** ***** 1) the part was found to be faulty and all stock has been removed and they are in process of trying to replenish stock with fixed part
      2) the amount of these transmissions that have this problem is so great that stock and production of this part cannot keep up with the demand  both of these scenarios point to this being defective from the very beginning and GM knowing that they were allowing customers to purchase a product that was not fit for sale and misrepresented their product  

      * **** * ********* ** ** ************ **** * **** **** ******* ******* ** * ** ********** ** ***** * ***** *** ******** ******** **** ** ** *** **** ****** ***** **** ************ ** ** ********* ** ***** ***** *** *** **** **** ***** **** **** ********* ** ****** ** ** ******* **** ********* ************ ******* *** ******   *** ***** ***** **** **** ************* **** ** ***** *** ***** ** ** ****** **** ***** ***** ****** ***** ******** ********* *** *** *** ** **** * ********* * ********* ******* **** *** ****** **** * ****** ***** **** **** *** ******** ** * ************ ******* *** **** ** ** ******* **** *** *** **** ** **** **** *** ***** ***** ****** *** **** ******* ***** *** **** ** **** ** * **** **** **** *** *** * **** **** ******** **** ***** ********* ****** **** *** ****** ** * ******* ***** *** ****** ** *** ****** ***** ****** **** *** *** * ** ******* **** * ** ****** **** * ***** *** **** ** ******* ** ** ******** ******* ** *** *** ****** ********  *** ** ** ****** ** ** ********** ********** **** ***** *** ***** **** ***** ******* ******** * ***** ***** ******* ** ***********  ** * *** **** * ********* ***********  

      * **** *** **** ******** *** * *** * ********** **** **** ****** **** *** ****** **** * ******* ********** ****** ***** ******* *** **** ***** *** **** **** *** *******  * **** *** ** ******** ******** *** ******* ******** *********** ****** **** * *******  

      ***** ** ** ****** ** **** ****** **** ****** *** **** ** **** **** ** ** ***** ** **** **** ** ****** *** *** *******  

      ** **** ******* * *** *** ** *** * *** ****** ** ** ** *** **** ***** **** *** * **** ************ ********  * *** ******* *** *** ******* *** ****** *** *** ***** ********* ** **** *******  ** ***** ****** ***** ** ********** **** ******** ***** ** ** *** * ****** ** ****** ******** ***** ****** ****** *** ******** *** **** **** *** ** ** ***** **** ***** ** ***** ***** **** ******* *** ****** ** ****** ***** ******** 
      ** ** ********** **** **** ** ******* ** ****** *** **** ** ********* **** **** *** ***** **** **** ****** **** ** ****** ****** ** ****** ** *** ** ***** **** *** **** ***** ** ** ***** ****** *** ** ** **** **** *********** *** **** * **** **** ****** *** *** **** * ******* **** * ***** **** *** *** ****** ****** ** *** *** ****** ****** ** ** ******* ***  *** ** ********* ******** *** ******* ** *** ** *** **** **** ** ******** ***** ** **** ** ** ******* ** ******  *** ** **** ** ** ***** ******** *** ******* * ***** ** ******* **** * ***** *** ***** ***** *** ****** **** ******* ***** *** ***  


      Sincerely,



      **** **********

      Business Response

      Date: 14/04/2025

      We have reviewed all of the information sent to us by the consumer and have provided a final decision for this matter. We consider the matter resolved.

      Customer Answer

      Date: 14/04/2025



      Complaint: ********



      I am rejecting this response because:

      please see my most resent response as I sent the rejection prior to GM sending you their last message. As far as I am concerned this matter is not resolved



      Sincerely,



      **** **********

      Business Response

      Date: 14/04/2025

      All information has been review and we have provided a final decision for this matter. We consider the matter resolved.

    • Initial Complaint

      Date:24/10/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** *** ***************** 
      Purchased a new 2024 ******** *** in August that has no power to the factory installed trailer tow electrical connection. Prior, during and after sale was complete, ALL verbal and ******** documentation identified this vehicle had towing capability up to 2000lbs.

      The owners manual supplied with the vehicle confirms towing capability of up to 2000lbs on page 253 and powered factory installed towing electrical connection on page 257. Local dealer however referred me to an internal ******** document, ******* issued 07/30/2024, at the end of 2024 *** production and after my vehicle was built, that prohibits dealers from complying with owners manual documentation ... Quote "No repairs or attempts to install a trailer hitch or trailer lighting should be performed"

      This vehicle would not have been purchased had ******** documentation been accurately disclosed prior/during purchase.

      I contacted ******** Customer Care on Sept 4, 2024 and after a 5 week delay, on Oct 9, 2024 I was informed power to the factory installed wiring harness was NOT POSSIBLE. I have since have come to the conclusion this vehicle is not capable of towing, contrary to verbal & ******** documentation. ** ** ********* ************* **** ******* ***** **** ** ******** ** ********* ** ******* * ****** ********** *** **** ********* ** **** ***** ** *** ******** ** ************ ************* ******** ******* ******** ******** * ******** ******** **************

      Business Response

      Date: 24/10/2024

      We are in receipt of the Consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

      Customer Answer

      Date: 02/11/2024



      Complaint: ********



      I am rejecting this response because issue remains unresolved within the 10 day window (expires Sunday Nov 3) identified by BBB.

      There has however been unprecedented daily communication between myself and the business from Thursday Oct 24 to present.  My understanding is there is agreement on the documented trailer towing vehicle electrical capability and am optimistic a resolution is forthcoming in the very near future.  Until then, recommend this complaint remain open.



      Sincerely,



      ****** *******

      Business Response

      Date: 04/11/2024

      Our Executive Review Team remains engaged on this matter and with the consumer towards a resolution of the issue.

      Customer Answer

      Date: 12/11/2024



      Complaint: ********



      I am rejecting this response because final resolution remains pending. Progress has been made and is ongoing, however remains unfinalized.  My expectation is this issue will be closed within the next 10 day cycle.



      Sincerely,



      ****** *******

    • Initial Complaint

      Date:24/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was proud and happy owner of GMC ******* ******. I bought it a year ago and eversince I got the car I have had issues smoke fumes getting in the car. I made few complaints but got no resolution. Instead, The service agents told me that it is normal and smoke fumes get inside the cabin of all the cars.

      I recently had another issue where the car cluster goes total dark.

      I just want to know if the fumes getting in the cabin is normal with all GMC cars. I was very happy to have this Car. ** **** * ****** ***** **** *** *** ******** **** * **** ******** ********* **** ** ****** * **** ***** *** ** *** *** *** i see this a health hazard ******* ********* ** ***** **** * *** ******** ****** **** **** **** ****** ** ***** ** ****** * ***** ** *******  Please let me know if this can be fixed or not.

      Business Response

      Date: 18/11/2024

      We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to gather further details. 

    • Initial Complaint

      Date:13/08/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this 2014 Chevy Cruze brand new from ****** **** **** on Regent Ave in Winnipeg. Since then I have had three letters telling me that I have a defective air bag system. ***** *** **** ** ******* **** ** ***** ********** ***** *** **** *** ***** *********** ** ********* *** **** ****. ***** **** **** **** ** *** ***** ********* **** ****** ****** *****. I received the first Safety recall letter last year in October 2023, and another one in January 2024, and another one in July 2024. They keep complaining that they do not have parts. * ******* **** *** ************* ********* *** ****** **** *** *** ******** ****** ** ** ******* ** **** *** *** *** **** *** ** *** **** ** **** ***** ***** ************** ***** *** ***** ******* ****** **** * ***** ** **** ** *** * **** ***** ***** ******

      Business Response

      Date: 13/08/2024

      We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

      Customer Answer

      Date: 13/08/2024



      Complaint: ********



      I am rejecting this response because: I believe they are continuing to stall on all the recalls. ** ** *** **** ** **** *** **** ****** *** ********** ** **** ***** **** ****** **** ***** **** **** ** ***** **** **** ** *** ** ******** *** **** **** ** *** *** *****



      Sincerely,



      **** *****

      Business Response

      Date: 14/08/2024

      The Executive Review Team Representative has been trying to contact the consumer however has not been able to reach them directly to discuss the matter. We ask that the consumer work directly with the representative. 

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 21/24, we purchase a brand new 2024 GMC Canyon. Early in July, likely around the 2nd a check engine light came on. The vehicle has been diagnosed as requiring a new “accelerator position sensor”. Today is Aug 12th, we are still waiting on the part to arrive at the dealership. That is completely unacceptable. They say they don’t have the part. What? Your pumping out new vehicle with the same identical part, and you don’t have the part. ********** **********. We’ve been loyal GM customers for upwards of 30 years. ****** ******** ******** 

      Business Response

      Date: 12/08/2024

      We are in receipt of the consumer complaint and will have a member of our Executive Review Team reach out to the consumer to discuss the matter further. 

      Customer Answer

      Date: 12/08/2024



      Complaint: ********



      I am rejecting this response because: I previously voiced my concerns with GM customer service approx 3 weeks ago. Still no part. The vehicle maybe had 1000 km on it before the failure. This vehicle has been in limp mode since the engine light/diagnosis occurred and relied upon for work purposes. No cruise control, vehicle making an unusual noise, along with a multitude of non functioning vehicle features.   A brand new vehicle should be able to be quickly repaired.  Delay making one new vehicle and send the part.   


      Sincerely,



      ***** ********

    • Initial Complaint

      Date:06/08/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was experiencing problems with my AC in my 2016 Chevrolet Traverse. Brought it into ***** ******** dealer ship and was advised that the Evac door is broken and the part is discontinued.
      ** *** **** *** **** *** ** **** ** **** *** ***** ***** **** ** ***** ******* *** ** * ***** ** ******* ** ******* ** *** ****** ** **** ** *** **** * ** **** *** *** *** ** ** ************* ***** *** ** ***** ****** ** ***** ** *** ** **** I was still charged $170 ++ for the diagnostic just to be told you cant help me!

      I am requesting 1 of the 2 options below
      1) Since my car is still being made, take the part required from a new vehicule and install in mine. I will pay for the part but for the headache, GM will pay the installation.
      2) If the part cant be installed, which is what GM will come back and tell me, I want a FULL refund on my diagnostic

      Business Response

      Date: 06/08/2024

      We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

      Customer Answer

      Date: 06/08/2024



      Complaint: ********



      I am rejecting this response because:

      I have been waiting for a call from management since friday. I received a call yesterday advising they had no news. I am requesting a call within the next 24 business hours. I am not requesting much considering that someone made the decision to discontinue parts on a vehicle that is NOT 10 years old.  

      thank you




      Sincerely,



      ***** ************

      Business Response

      Date: 07/08/2024

      A member of the executive team has reached out and the customer is encouraged to continue to work with the team. 

      Customer Answer

      Date: 07/08/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for the time being. 

      * ** ***** *** ***** **** ** *** *** *** **** ***** ** **** **** ** ***



      Sincerely,



      ***** ************

    • Initial Complaint

      Date:02/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought 2015 Chevy Silverado to Dealership in London, ON due to truck running poorly and struggling to idle on June 20, 2024. Mechanic struggled to find cause due to "no codes." Mechanic noted small fuel pressure difference but discounted being culprit to problem. Mechanic uncertain for cause and spent day June 20th waiting for feedback from GM Tech for suggestions. End of day one suggested electrical and investigated day 2 but found none. Mid-day day 2 mechanic changes fuel pressure sensor and able to have vehicle idle. Notes fouled spark plug change. Did advise while truck is idling they aren't comfortable releasing as not sure of cause of failure. By 130pm, release vehicle stating is running fine and while they don't know cause they appeared to stop the symptom. Paid bill for roughly 10 hrs of labour for diagnostics on the primary issue that was logged and screened out. Vehicle is released June 21 and told issue appeared to be fuel pressure related. Drive home (7+ hours), and when attempting to start next day - engine seized.
      Bring truck to trusted mechanic who finds engine failure- lost cylinder compression, valve failures, lifter failures etc...
      Contact dealership and GM for assistance with repairs as mechanic failed to accurately diagnose the cause (which we found out later there is service bulletins speaking to known lifter failures and symptoms that describe state of truck upon bringing to mechanic), wishing for some grace with repairs or refunds due to **********/oversight of release of truck with improper diagnosis creating ultimate engine failure. Bill for engine replacement 20-30k.
      GM says not being a warranty job *** ******** *** **************. No offer for refund of original diagnostic bill, assistance with repair or repair costs. GM asked me to bring truck to their dealership for diagnostic and now wanting us to pay that bill, took parts for assessment but won't tell us where or when. Run around for 3 weeks.
      Have email records w GM- with details.

      Customer Answer

      Date: 02/08/2024

      Good Afternoon, 

      Per your request- the dealership that we originally had the work completed with (upon sign of any disrepair) was ********* ********* ** ******* ******** ***** ****** **** *********

      We had made communication with their Dealer Operator, **** ******* - who indicated they could be of no assistance to us and advised us if we had further complaint to speak with GM Canada. We have since been in communication with GM Canada - speaking with one of their representatives "***" - his number is ###-###-####  ext. *******   Case Number 4-3*********1.

      We have been dealing with and seeking resolution with *** for roughly three weeks, have been guaranteed multiple timelines which have all passed. Have requested contact information for their CEO/CFO/Lead of Customer Complaints multiple times and denied. We have escalated twice to supervision- both of which ask us to recount our experience over again, assure us that the file is being worked on and to give them another 72 hours-- which then leads to nothing fruitful. They continue to speak to the truck no longer being under warranty- which was never our complaint - it was the resulting failure in the original work that resulted in this very costly mess. 

      * **** ******** *** ** *** ********* **** ** * **** **** ****** ** **** ****** ** ***** ***** **** *** *** ******* **** **** ************* **** **** **** ********** **** **** ***** **** ********** ********* **** *** ** ******** 

      Thank you

      ***** **********

      Business Response

      Date: 06/08/2024

      We are in receipt of consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

    • Initial Complaint

      Date:02/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The following complaint was filed with GM customer service about ******* ********* and no response from ******* ********* or follow up from GM customer service as stated in the email response received. I followed up with GM customer service and was told the person handling my file would follow up with me, and it has been well over a month. I find it extremely ************** for the dealership to ignore this complaint thinking it will go away. **** **** **** ** ** **** * ******** ******* **** ***** *** ****** ********* ***** *** ***** ** *** ********* **** **** ** ********* *** ** ** *****.

      Here is the following complaint.

      Comments : Contacted Prev=No VIN=***************** Comments=Good afternoon, I am writing you today because of multiple failed attempts over almost a year to get my last payment back owed to me by the **** ******* dealership in Cobourg. I purchased a new truck back in July 2023 and received my trade in quote and payment amounts prior to my last payment on the truck I was trading in. I picked up my truck on the day of my last payment and the money came out of my account and it was not considered in the payoff amount in my deal. I was reassured that I would get my last payment back from the dealership as they could not control the timing of my payments coming out of my account, I completely understood. Now for the past year I have had numerous conversations with *****, and the last one being back in March and he reassured me that they issued the payment and the cheque was to be signed by ****.... That was almost 3 months ago and still nothing yet, not even a courtesy call. I emailed ***** this week and still no response. I contacted GM directly about the issue, they stated they opened a file, spoke to ******* ********* but they are not responding.

      Business Response

      Date: 13/08/2024

      We are in receipt of the consumer's complaint and will have a member of our Executive Review team reach out to discuss the matter directly.

    General Motors of Canada Limited is NOT a BBB Accredited Business.

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