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Business Profile

Cell Phone Accessories

Lucky Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2022

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a lucky mobile pay as you go cellphone about 4 years ago at the Visions store in north Vancouver bc.
    I signed a pre authorized monthly top up payment form for $56 a month. It comes out of my *** **** account.
    In March , my phone was deactivated. The sim card chip is defected . it wont even turn on. So there is no phone service on it anymore. My bank account every month on the same date has a telephone bill payment taken out of my bank for $56. This shouldn't be happening to a deactivated cellphone. This is illegal. I phoned lucky mobile customer service and explained this. The woman was rude & argumentative. She said that they wouldn't take payment for a deactivated cellphone. I said . BUT YOU ARE doing it. she said I need proof from " transaction numbers "from these payments , in order for them to even look into it. I talked to MY BANK. They cannot see any transaction numbers for it. All it says is : Lucky mobile telephone bill payment .
    It looks like fraud.
    I can't get it to stop.

    I'm a single mom with disabilities & unemployed/. I've been hospitalized twice for cellulitis leg ulcer wound & lymphedema. I'm currently fighting a leg infection.
    This is very stressful for me, financially.
    I can't afford to be robbed $55 every month. I'm very stressed out and angry that they are doing this.

    How do I get them to stop billing me & ALSO, refund me all the MONEY that they have STOLEN from my bank account since MARCH ? It's now several hundred dollars they've taken.

    Thank-you

  • Initial Complaint

    Date:24/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ONE 35$ top up manually on August 19th 2022 to lucky mobile at 8am came to a total of $39.55.
    Then another $39.55 they took out without permission on the 18tb at 12pm. I did not manually make this payment nor was it set up for automatic payments. So they literally went into my bank account and took out $39.55. what if I had not noticed? How many other people have they been double charging.

Lucky Mobile is NOT a BBB Accredited Business.

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