Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A ***resentative from a company called Mada Construction was at my home yesterday explaining a home energy ***** program to get people off of oil heat, on to a heat pump. I thought he was a *** from Efficiency *********** that oversees the rebate program. He had me sign my name in a document on his laptop, he said this was a part of the program. Now I believe it was an application for a loan with a *************** After he left I received an email (attached) with the Mada Construction name on it and at the bottom it states payment method as Financing. I checked the ******************************** site today and found a complaint that was exactly what happened to me. He told me to call if I had any questions but after 5 tries he does not answer. I need help

  

  Business Response

  Date: 20/01/2025

  Dear **** ********,

  Thank you for reaching out to us. We take your concerns seriously and are committed to ensuring you have a clear understanding of the process and options available to you.

  To clarify, Mada Construction assists customers in navigating the Efficiency Nova Scotia rebate program and manages the installation of energy-efficient systems, such as heat pumps. Financing is provided to help bridge the gap and expedite the process, enabling customers to use rebates to pay down the financing.

  If you would like to cancel or pause your application, please email us at ****************************** with your request. We will address your concerns promptly and ensure that any necessary steps are taken.

  Should you need any further assistance or clarification, please feel free to contact us directly.

  Customer Information:
  Name: **** ********
  Address: ************************************, Canada
  Phone: *****************
  Email: *******************************************

  We apologize for any confusion or inconvenience caused and appreciate your patience as we resolve this matter.

  Best regards,
  Customer Care Team
  **********************

  Customer Answer

  Date: 20/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:25/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company conned me out of $5650.00. I made two payments of $800.00 and $4850.00 on the 10th and 11 of June, 2024. Totaling $5650.00. The business committed to installing windows in my home. The stopped communicating with me after four months and deleted their email. During this time, they kept pushing it off on multiple occasions with no results.

  

  Business Response

  Date: 25/10/2024

  Hi ******,
  
  I hope you are doing well. Please find attached our response to your recent complaint regarding the window installation delays. We appreciate your patience and have outlined our efforts and a goodwill gesture to resolve the situation.
  
  If you have any further questions or concerns, please feel free to reach out.
  
  Thank you for your understanding.
  
  Best regards,
  Mada Construction

• Initial Complaint

  Date:22/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired on ********* regarding an advertisement that was identifying government grants for home renovations. My request was for information regarding flooring. I was informed they could definitely help me and 3 days later two salespeople arrived at my door asking me for documents regarding my heating and cooling systems. They were very hard sell and had pressured me to buy into an energy assessment to see if I was eligible for government grants for a heat pump. (There was a lot of positioning about how saving money over here, could help me over there, and they wanted to know if I had money on a line of credit).I bought into the energy audit (although I was second guessing my decision after the fact). Three days later (after the weekend), the same salespeople arrived, and an energy "auditor". I received no name, company information from the auditor and at the end of the assessment, the same salespeople wanted me to commit to spend ****** for a heat pump. I declined. I felt at the time that I could still benefit from the assessment and was informed I should receive my report within three weeks. It is now 3 months later, and email asking for my report or a refund, and I have received no response.I am concerned that this business is fraudulent. I would like my money returned, OR a formal assessment report.

  

  Business Response

  Date: 24/04/2024

  Dear *********************,
  
  I hope this email finds you well.
  
  I am writing to address the concerns you recently raised, particularly regarding what you termed as "fraudulent accusations." At Mada Construction, we take such accusations very seriously and believe it is crucial to address them promptly and transparently.
  
  First and foremost, I want to clarify the nature of the advertisement you referenced. The advertisement you filled out was for the rebate programs available within ******* at the time. These rebates, which could amount to up to $10,000, were offered upon completion of an initial energy audit. However, it's essential to note that this audit was not conducted by Mada Construction. Instead, your audit was carried out by Akinspections, and their contact information is available at ************************.
  
  Furthermore, I've included additional references to illustrate the process. Attached is a picture highlighting the cost of the assessment, which was $600. This information is available on the website ***************************************************************************************************************************************.
  
  It's important to clarify that Mada Construction did not sell you anything after your audit. Essentially, you received an audit from a different company to qualify for government rebates for home improvement work. We have not provided any other services to you, and specifically, we have not performed any services for which we have received payment.
  
  If your initial experience with us was unsatisfactory, we sincerely apologize. We strive to maintain a high level of professionalism and customer satisfaction in all our interactions. However, we want to assure you that any accusations of fraudulent behavior on our part are baseless and unfounded.
  
  Please know that we value your trust and are committed to resolving any misunderstandings. If we are somehow mistaken, we want to ensure that we are thorough in our investigation. Could you please provide the bank statement receipt or proof of where the $600 that was charged has gone? This will help us track down the specific company that charged you and address any discrepancies accordingly.
  
  If you have any further questions or concerns, please don't hesitate to contact us. We are committed to addressing any issues you may have and maintaining the integrity of our reputation.
  
  Thank you for your attention to this matter.
  
  Warm regards,
  Mada Construction
  

  Customer Answer

  Date: 29/04/2024

   
  Complaint: 21610481
  
  I am rejecting this response because:  My payment was made to MadaConstruction.  Who, from what I understood, was responsible for and partnered with the inspections company to which you refer.

  Since my money was paid to mada, my expectations are that mada is responsible for this information.   In fact, one of the Mada salespeople was training with the company that was doing the inspections. 

  I also want to clarify that the person with whom I spoke on the phone knew I was looking for a flooring job.  I must say that the way it was explained when the salespeople arrived at my house was quite the crooked path (pun intended).  

  I referred to this deal as a "shell game".   ""You take your money and put it here.  We benefit from you paying us to do an 11,000$ job to install a heat pump and then you "should" get the money back from the grants.   At which time you take that money and purchase your flooring job from us." 

  I paid the $600 in good faith informing the salespeople that I was not committing to anything more.   I also looked into heat pumps and saw that it is not ideal to get a heat pump on an old furnace....exactly the opposite of what the salespeople told me.

  So, once again, I will use the term fraudulent.  What was promised in that I would receive a report for the energy assessment, was not delivered, and I have nothing to show for the 600$ I paid to Mada construction.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/05/2024

  Dear *********************,
  
  I hope this message finds you well. I wanted to touch base regarding the recent payment of $600 made towards an audit from AKInspections. It appears there might be some confusion surrounding this payment.
  
  Firstly, I'd like to clarify that the audit you've participated in is part of a program called the Greener Homes ****** This initiative aims to promote energy-efficient upgrades in residential properties, offering rebates to homeowners who undertake such improvements. As part of the process, a payment of $600 is required for the audit, which serves as the first step in accessing these rebates.
  
  However, it's important to note that Mada Construction is not directly involved in this program. If you decide not to proceed with any upgrades following the audit, our company won't benefit nor have any dealings in this matter.
  
  To provide further clarity, I've included a link to the Greener Homes Grant ******** where you can find more information about the initiative, including the details regarding the audit payment and the rebates available:
  
  ********************************************************************************************************************************************************************************************************
  
  If you have any questions or need additional assistance regarding this matter, please don't hesitate to reach out. We're here to help and ensure that everything is clear and straightforward for you.
  
  Thank you for your attention to this matter.
  
  Best regards,
  Mada Construction

  Customer Answer

  Date: 15/05/2024

   
  Complaint: 21610481
  
  I am rejecting this response because: Mada Construction representatives showed me an example of a report that would be provided to me once the audit was completed.   In addition, when I spoke with the same representative after I declined to go forward with the upgrades, I asked him how long it might take for me to receive said report.  He stated that it would take "about 6 weeks". 

   

  So, somewhere along the line, information was misleading at the least.

  Since AKIN Inspections was arranged by your company, and since promises were made to me by your company, I do expect that at the very least your company will continue to be the intermediary to find an acceptable solution to my concerns.

  I had close to no communication with the individual who came from the other company, and as I said in my previous email, it was obvious that the relationships between Mada Construction reps and the inspector were well established.

  I await your reply and assistance in this matter. 

   

  Sincerely,
  
  *********************

  Customer Answer

  Date: 16/05/2024

   
  Complaint: 21610481
  
  I am rejecting this response because: Mada Construction representatives showed me an example of a report that would be provided to me once the audit was completed.   In addition, when I spoke with the same representative after I declined to go forward with the upgrades, I asked him how long it might take for me to receive said report.  He stated that it would take "about 6 weeks". 
  
   
  
  So, somewhere along the line, information was misleading at the least.
  
  Since AKIN Inspections was arranged by your company, and since promises were made to me by your company, I do expect that at the very least your company will continue to be the intermediary to find an acceptable solution to my concerns.
  
  I had close to no communication with the individual who came from the other company, and as I said in my previous email, it was obvious that the relationships between Mada Construction reps and the inspector were well established.
  
  I await your reply and assistance in this matter. 
  
   
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 21/05/2024

  Dear *********************,
  
  I hope this message finds you well. I am writing to confirm that you did pay for the audit that was performed on your home. The benefits of this audit come into play when you proceed with work that falls under the Greener Homes ***** rebates or the government 0% loan. Unfortunately, once an audit is completed, it cannot be undone.
  
  If you don't mind us asking, are you not looking to do any work, or have you already completed some work in your home since the audit? Understanding your plans will help us provide any further assistance you may need.
  
  Thank you for choosing Mada Construction. We appreciate your cooperation and look forward to assisting you further.
  
  Best regards,
  Mada Construction

  Customer Answer

  Date: 25/05/2024

   
  Complaint: 21610481
  
  I am rejecting this response because:

  I am not asking for the audit to be undone.   I am asking for the promised report to be honoured.  

  If I do choose to go ahead with any work on my house, are you telling me it only applies if I go with your company? 

  Again that was not the message I received at the time.  

  With the audit report, should I not be able to access work from another company?   If not, then I am even more convinced that the relationship with the auditing company is incestuous. 

  Once again I am asking for the report that was promised by your company be provided.  From my perspective, what I learn from it or do with it should be my decision

  .
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 27/05/2024

  I am rejecting this response because:
  
  I am not asking for the audit to be undone.   I am asking for the promised report to be honoured.  
  
  If I do choose to go ahead with any work on my house, are you telling me it only applies if I go with your company? 
  
  Again that was not the message I received at the time.  
  
  With the audit report, should I not be able to access work from another company?   If not, then I am even more convinced that the relationship with the auditing company is incestuous. 
  
  Once again I am asking for the report that was promised by your company be provided.  From my perspective, what I learn from it or do with it should be my decision
  
  .
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 24/06/2024

  Dear ***,
  
  I hope this message finds you well.
  
  Following our internal investigation, we have decided to offer you a refund of $600. We regret that we have not been able to reach the subcontractor involved; however, since we collected the payment for the rebate, we will honor our refund policy.
  
  Please provide us with an email address where we can e-transfer the funds if that is acceptable to you.
  
  Thank you for your understanding and patience.
  
  Best regards,
  
  Mada Construction

  Customer Answer

  Date: 24/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  My email address to make the refund is *******************. 

  I appreciate your response and desire to remedy this situation.  
  
  Sincerely,

  
  *********************

• Initial Complaint

  Date:03/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mada Constructions promised a rebate of $5000-8000 upon installation of the Heat dump. They said we would get a reference number for a post audit to get our rebate. We have received nothing and they are not returning our calls or emails. The heat pump is not working as promised. We have tried contacting the company multiple times to get a tech to resolve the unit not working correctly and ***** ***, the rep we signed with is not returning any calls or emails to get us a tech or the documentation for the rebate.

  

  Business Response

  Date: 05/04/2024

  Resolution of Your Concerns: Heat Pump Rebate and Technical Issues
  
  Dear *********************,
  
  I hope this email finds you well. I wanted to address the concerns you've raised regarding your recent experience with Mada Constructions. Firstly, please accept our sincerest apologies for any inconvenience or frustration you may have experienced with your heat pump installation.
  
  Upon reviewing your communication, it's clear that there have been challenges regarding the promised rebate, documentation, and the functionality of the heat pump. Please be assured that we are committed to resolving these issues promptly and ensuring your satisfaction.
  
  Here are the steps we're taking to address your concerns:
  
  Investigation: We are conducting a thorough review of your case to understand the root causes of the issues you've encountered.
  
  Contact with ***** ***: We will reach out to ***** ***, the representative you've mentioned, to address the lack of response to your calls and emails. Rest assured, we will take appropriate action to rectify this situation.
  
  Technical Resolution: A qualified technician will be arranged to inspect your heat pump and address any functionality issues you have experienced. Our aim is to ensure your heat pump operates as promised and meets your expectations.
  
  Rebate Documentation: It has come to our attention that the rebate application was processed through Akinspections. Please direct any inquiries regarding the rebate to them at ************************* The rebate promised comes from the Greener Homes ****** and we understand that there may be delays due to ********'s slow approvals. Attached to this email is a picture highlighting ********'s statement that rebates are expected to take ***** weeks to issue.
  
  Ongoing Communication: We are committed to keeping you informed of our progress in resolving your concerns. Expect regular updates from us as we work to address the issues you've raised.
  
  We value your business and appreciate the opportunity to make things right. If you have any further questions or concerns, please don't hesitate to contact me directly at [Your Contact Information].
  
  Thank you for bringing these matters to our attention, and we look forward to ensuring your satisfaction with the resolution.
  
  Sincerely,
  Mada Construction

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 21523614
  
  I am rejecting this response because:
  
  I got the reply regarding my complaint regarding Mada Construction. However, in the section that says I can contact them directly it just has (your content here) and no contact information. So how do I contact them directly when no one is returning my calls or emails at the contact info I have for them?
  
  Please advise. 
  
  Thanks, 
  
  ********************* (complaint ID *********
  

  
  

  

  Business Response

  Date: 08/04/2024

  Dear *********************,
  
  Thank you for reaching out to us. We understand your concerns about contacting us directly, and we're here to provide you with the necessary information to ensure smooth communication.
  
  Our primary contact number is **************, and you can reach us via email at ******************************* We apologize if there has been any difficulty in contacting us previously. Rest assured, we have put a high alert on your file, meaning that any and all forms of communication from you will be treated with the utmost urgency.
  
  As we haven't received a response from you to our previous email, we want to assure you that we are ready to assist you promptly with any inquiries or concerns you may have. Please feel free to reach out to us at your earliest convenience, and we'll be more than happy to assist you.
  
  If you have any further questions, concerns, or require assistance, please don't hesitate to contact us directly via phone or email. We're dedicated to ensuring your satisfaction and addressing any issues you may have.
  
  Looking forward to hearing from you soon.
  
  Warm regards,
  Mada Construction
  Phone: **************
  Email: ******************************

  Customer Answer

  Date: 16/04/2024

   
  Complaint: 21523614
  
  I am rejecting this response because: They have finally emailed promising a call last Friday or Monday. No call. Nothing done to help get the unit working correctly and the information about the promised rebate does not match what we were told at the time we signed up for this product. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 18/04/2024

  Dear *********************,
  
  I hope this email finds you well. I'm writing to address the recent complaint you filed regarding our response to your service call and the perceived issue with your unit.
  
  First and foremost, I want to extend my sincere apologies for any inconvenience or frustration you may have experienced. Your satisfaction is of utmost importance to us, and we take your feedback very seriously.
  
  Upon investigation, I'm pleased to inform you that we did indeed respond to your service call promptly. Our technician visited your premises and thoroughly inspected your unit. However, after a detailed assessment, it was determined that there are no issues with your unit's functionality. It's reassuring to know that your equipment is in good working order.
  
  Regarding the concern about rebates, I want to clarify that the delay in processing applications is ultimately controlled by Enbridge. We understand the frustration this may cause, but unfortunately, it's beyond our control. If you require further confirmation, we encourage you to reach out to the audit company, who can provide additional insights into this matter.
  
  Furthermore, I've attached the last email we sent to your personal email, which highlights the follow-up steps after the service call. Please review it at your convenience, and if you have any further questions or concerns, don't hesitate to contact us.
  
  Once again, I apologize for any misunderstanding or inconvenience this situation may have caused. Your satisfaction is our priority, and we remain committed to providing you with exceptional service.
  
  Thank you for bringing this matter to our attention, *****. We value your business and appreciate the opportunity to address your concerns.
  
  Warm regards,
  Mada Construction

  Customer Answer

  Date: 19/04/2024

  I did get the attached email from Mada Construction. However, I have responded to them that even though the techs did check out the unit it is NOT functioning as  promised. It was supposed to heat 2200 sq feet and it only heats a small portion of one hallway. Even the tech that came out said he does not understand why it is not heating as promised. I could have got the same heating from a $50 heat at *******. This matter is not resolved since the unit is not heating as promised. They keep saying it is resolved and it is not. The heater is not heating even close to 2200 sq feet. 
  
  I do not want this complaint closed until the heater actually heats the main floor as they promised. 
  
  Thanks, 
  
  *********************;
  

  
  

  

  Business Response

  Date: 24/04/2024

  Dear *********************,
  
  I hope this email finds you well.
  
  I wanted to follow up regarding our recent correspondence. We have reached out to you via email and have successfully scheduled a phone call for Monday, April 29th. During this call, we will address all of your concerns and do our utmost to reach a resolution that will hopefully meet your expectations and leave you very satisfied.
  
  Thank you for your patience and understanding as we work to ensure your complete satisfaction with our services. Your feedback is invaluable to us, and we are committed to resolving any issues you may have promptly.
  
  If you have any questions or additional concerns before our scheduled call, please don't hesitate to reach out to me directly.
  
  Thank you for choosing Mada Construction. We look forward to speaking with you on Monday and resolving any outstanding matters.
  
  Best regards,
  Mada Construction