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Business Profile

Department Stores

Canadian Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2024/11/06, I purchased oil (product # ***-9968-0) from this branch to do an oil change for my vehicle. I went to the garage to do the oil change, the mechanic and garage owner told me that the oil is not sealed and that its colour is too dark compared to what it should look like (they also said the liquidity for it wasn't right). The mechanic refused to use it in the car. I took the oil back to this Canadian tire and told them I would like to know how this happened to ensure it doesn't happen with other customers in the future because I usually get oil from different branches and never had this situation. They simply didn't believe me and didn't care. The manager did not even care to see what went wrong and address the situation. This made me have to buy another oil from the garage itself for a more expensive price. - The cost of the oil is ***** without tax. - I also tried contacting their customer service via phone as well and they promised they would give me a call within 5 days and they did not. - I would like a refund for the oil since the business was supposed to sell me a sealed useable new oil. And I have tried multiple ways to contact them and nothing has worked.

    Customer Answer

    Date: 16/01/2025

    Hello,

    I just wanted to inform you that the company Canadian Tire has contacted me regarding this complaint and has solved the issue. Thank you so much for your assistance on this, much appreciated!

  • Initial Complaint

    Date:29/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought an Iron on 29 August from Canadian tire **** ************* ********* and tried to return it the day after. The item was never used and it seemed there was small condensation in the iron (Probably due to rain). Everything is intact, box, wrapper and wire strap. During the return I was told it was used while it is clear it has not been used. We requested to speak to a ******* the manager and she implied I'm a liar and was very rude to me. This a very big insult and honestly I need an action to be taken against the manager

Canadian Tire is NOT a BBB Accredited Business.

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