Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my shopify account since Thursday dec14th. It is monday night Monday Dec18th. I was asked to send in copy of picture ID which I sent in on Sun 12/17. I got a new phone number and can no longer get a verification code sent to the old number, I have reached out to shopify several times and to no avail no one seems to care that i pay a monthly payment to them and yet they cant restore my account. They dont care to help in a timely manner but they will still bill you and take money from your account for a service they clearly dont care to provide. No one answers my emails. so for right now i am trying to do business all without being able to log into my account.

  

  Business Response

  Date: 22/12/2023

  Hi ******,

  My name is ******, I'm a Support Lead here with Shopify. Thank you for taking the time to share your experience with Shopify. Upon closer look, I was able to see that the matter has been resolved on ticket #********. 
  
  Should you have any further issues, please reach out to Shopify Support.

   

  Kind regards,

  Zeljka | Support Lead

• Initial Complaint

  Date:18/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is the worst! I did my first transanction with a customer in the amount of $860 on December 2nd, today is the December 18th and I still havent received money deposited to my account! I was told to verify documents on my account, which I did. They then send me an email saying my account was terminated and the money would be on hold for 120 days! Which is ridiculous! Business has been slow due to the time of year and rain, Ive been getting back up on bills. But it seems like theres guys just dont care! Never will I work with this company again!!!

  

  Business Response

  Date: 20/12/2023

  Hello ****,
  
  My name is **** and Im a Senior Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I will be reviewing your store to further assist you.
  
  Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint with further information to continue our investigation on your account.
  
  
  Warm Regards
  **** | Shopify, Senior Support Lead
  
  

• Initial Complaint

  Date:18/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern If you guys dont give me my website Back at least inform me why did my site get shut down I need to know if the payment will be reserve back to each individual or it will be deposited back into my account I also presented all the documents you guys asked of me I attach the items countless of times and sent emails . The 24 hour chat dont help or the email service Ive done Nothing wrong on my part or end my family members decided they wanted to help me by donating they $1000 each as a Christmas gift Now each order was done back to Back because , they were all over my house during the timing .. I helped each of them so the ** address will show that as well Nothing wasnt done wrong each of them all received a Prepaid debit card From the Survivor domestic program in the amount of $1000 dollars each The program used akimbocard.com Which is legitimate website Here are copies if you need for all six people I will tell them send it to This is very frustrating because I dont have the money to pay the vendors .. my payments is held for doubts about the legitimacy of my business This has simply hinder the ability to run my business which is detrimental. I have people who I need to pay So if you guys dont considered reopening my website how can I go about receiving the payment back ? This is very unfair Can we reverse it back I can provide proof for everything and these people still dont respond this is very frustrating

  

  Business Response

  Date: 29/12/2023

  Hello *******,
  
  ****** here, an Operations Lead at Shopify.
   
  Thank you for sharing your concerns regarding your account status. In order to address your specific concerns, I have followed up with you via email through our secure channels on ticket #******** so that we can discuss your account in further detail.

  
  Thank you,
  ***********;
  

  
  

  Customer Answer

  Date: 01/01/2024

   
  Complaint: 21022161
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Good evening *************** just following regarding the case do you have a status
  Update  I emailed over 4 times when I send a email from my ************************ it sends me a email to my ************************* 

  which is strange with responding to youre emailed 
  
  
  If you need any more information please let me know regarding those payments
  
  
  I have them send me they IDS 
  The cards that was used to make the purchases 
  
  
  The applications and where the cards came from and issued 
  
  
  I honestly didnt think this would have caused my account to close 
  
  
  When all the cards are legit nothing is fraudulent .. 
  
  
  I was giving $6000 to buy materials 
  From my family members for Christmas 
  And I thought by using my website 
  So I can show I brought some type of income in over the year .. 
  nothing here was done to cause any issues this is a innocent situation 
  Thats been mishandle wrong 
  When Ive provided documents 
  
  
  1. Trademark 
  2. License 
  3. Tax Documents 
  4. Utility bill
  5. The cards  used to make purchase 
  6. The application where the money was issue from 
  7. Videos of merchandise 
  8.merchandise 
  9. My reasoning 
  10.photos 
  
  
  Ive done everything .. I just wont my funds released .. I dont have to ever do business on the site ever again .. i should be entitled to my payment when I provide over what was asked .. if they look at the website its not claims its no kickbacks..
  So my only issue is .. why hold my payment  till April .. I took out a loan because of this .. I needed to pay a vendor  that same week my payment shouldve deposit.. 
  
  
  I was never Informed why my site was closed down .. everything was done in the same time and the same hour .. 
   everyone of my family members 
   here with me Im not if its because large amount was added .. Im not sure because it saw the ** addresses .. Im not what happen .. when I was wanted to do was reopen my website .. rebrand .. 
  
  
  Add the payments they all issued to me .. 
  to again show some type of income for the rest of year .. my god how much of a regret that was 

   

  

  Business Response

  Date: 04/01/2024

  Hello *******, 
  
  Thank you for following up. I am pleased to report that you should have received a response via email from me on ticket ********, as well as a response from our Shopify Merchant Trust Team on ticket e275865d-d650-4316-a943-18eecf7c341c. 
  
  Moving forward, we ask that you continue to communicate with our Merchant Trust team via the above-mentioned ticket, as they are the only team equipped to provide details regarding your account status and any applicable next steps.
  
  Thank you, 

  ******

• Initial Complaint

  Date:17/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received notification that the merchant is stating fraudulent activity that occurred on 10/15/2023 at 1:43PM for $399 at Shopify for a business account is a valid transaction and refusing a refund due to fraudulent activity. From their own report, which is attached and circled: Due to the nature of the transactions, my credit card company, Citi Cards, declined transactions due to the suspicious activity at that same time, and Shopify will have on record of that declined activity. Citi cards can confirm it wasn't due to credit limit or payment issues, that it was indeed a trigger by their fraud team and systems.The AVS street address check was a failure. The billing address is missing a street address. The email address used in creating an account is not only unassociated with me, it's using the name of "*********************" who is not ***********************. I have no access or knowledge of this address or person. Furthermore, if the merchant is confident that this is a valid transaction, then disclose the shipping/mailing/physical address. If done, it will not match any addresses associated with me.Outside of email, the merchant did not utilize any other verification of authentication as described in their report with phone numbers or alternative email addresses. If their IT has any access to IP addresses, they should determine the area/region of where this transaction was initiated. This information was also not provided because if they did cross-reference, it would be clear that it happened outside of where I live and work. Because they have faulty review systems that does not expose blatant fraudulent activity in their own "research" and transaction reviews, and refusing to do the right thing to refund fraudulent activity, I am submitting this to the BBB for a resolution in that the company is to take responsibility and refund the $399 to Citi Cards.

  

  Business Response

  Date: 17/12/2023

  Hello *****, 

  
  My name is ***** and I am an Operations Lead here at Shopify. I understand that you have an unknown Shopify transaction that you believe to be fraudulent in nature. 

  
  Thank you for providing the transaction information, as it makes this investigation much easier for our teams. I will need a few more details from you in order to escalate this to our Billing team so they can take a closer look. For security reasons I have opened a new ticket and sent you an email with the ticket # ********.

  Please respond to that email and I will make sure it gets into the right hands as quickly as possible. 
  

  Thank you, 
  **********;
  Shopify Operations Lead
  

  
  

• Initial Complaint

  Date:14/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday the 12th of December, Shopify put a hold on money that I have earned from sales in my Ecommerce business. I have suppliers to pay and I need to pay myself for services rendered. Without warning they put a hold on my funds. There was no PER POLICY email sent to me requesting information from them or banking partners, and its now been over 48 hours. They are holding my funds with NO INFORMATION and you cannot directly contact anyone that will help you resolve this issue, only through a chat forum. I chatted with someone and they gave me a reference # on my case which is ********. I feel very violated and pushed aside as they gave me no information as to what I do from here, or why they are on hold in the first place.They have frozen my payouts right in the middle of the month now I cant do anything and I have bills to pay. I reached out to support and they said they sent an email, which of course I did not receive. If theyre doing a review the policy time frame has expired and still no email or mention of resolution. Please help me get their attention, as it seems they have hundred's of complaints about the same thing.

  

  Business Response

  Date: 15/12/2023

  Hi ********,

  My name is ********, I'm a Support Lead here with Shopify, and I am happy to assist you today.

  To better address your concerns, I'll send you an email to the address you provided in your complaint. This way, we can discuss your issues in a more private and personalized environment.

  Looking forward to assisting you further!

  Kind regards, 
  ******** | Support Lead

  
  
  

  
  

  Customer Answer

  Date: 15/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 19/12/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  I filed a complaint with SHOPIFY, **** last week (#********) and they lifted the hold and put a date that the money would transfer to my Payout Balance on the 15th. But right after I agreed to drop the Complaint with the proof of hold lifted, I STILL HAVE NO MONEY. They have terminated my account and said they would send funds to my payout bank, and they refuse to do so. Its now been another 3 days, with Promises, and circles but NO CHANGE. They make it VERY IMPOSSIBLE to get in touch with the legal or Payout team as they only to Live chats, and Emails, and neither get you to a LIVE PERSON or a resolution. I have several screenshots of someone saying they are sorry but that its been escalated and I can only respond to email reference numbers. I have provided a service on the 13th to my Customer, and I have YET to pay my supplier or myself for the work done. There are Thousands of Emails and Chat forums that say the same thing about this Company and its grossly unfair. I feel helpless in this matter, and its going no where. Please help me.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 20/12/2023

  Hi ********,
  
  Here is ******** again, Support Lead with Shopify.
  
  We regret to inform you that your account has been rejected due to our Terms of Service and we have shared the details on ticket ID: ************************************.
  
  Our dedicated Balance team will now take over and work to ensure the release of your funds. We have created a new ticket with the Balance team, and its number is 44443001.
  
  Rest assured, we are here to assist you further and look forward to resolving this matter for you!
  
  Kind regards, 
  ******** | Support Lead
  
  

  Customer Answer

  Date: 20/12/2023

   
  Complaint: 21007089
  
  I am rejecting this response because: youve not followed through on your promise to deposit funds for over almost 2 weeks now. I have attached proof of conversations on dates or at the very latest. All funds were to be received by the 18th and have been withheld since the 13th.

  If my account has been deactivated, I am completely fine with that, but I will not rest for you, holding hostage to my money in my small business. Your company makes billions of dollars off small businesses such as mine and it is grossly offensive to shut down, put hold on business, and then keep hostage money while your department continues to put our concerns in a queue. I will not close this complaint, until I see resolution to my account or I will continue to proceed with filing a lawsuit.

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 21/12/2023

  Hello ********,
  
  Unfortunately, your account didn't meet our Terms of Service, and we've sent you all the details on ticket ID: ************************************. Our dedicated Balance team is now on the case to make sure your funds are released. We've created a new ticket for you with the Balance team, and its number is ********. Your payout is scheduled for Dec 21, 2023.
  
  To find the mentioned emails easily, just search within your own email inbox. It should help you locate the specific messages. 
  
  Based on the information provided, I am considering this case closed. 
  
  Kind regards,
  ******** | Support Lead

• Initial Complaint

  Date:14/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint for Refund from Shopify - Case of Undermined ************** Dear Better Business Bureau,I am writing to file a complaint against Shopify for unresolved issues regarding my account with Undermined **************. Despite numerous attempts to resolve this through their ************ my situation remains unaddressed. My issues began in March 2022, involving multiple device thefts and a cyberattack, leading to the loss of access to my Shopify account, including critical 2FA codes.I have been erroneously charged for a service I've been unable to access since March 2023. The total amount charged to my card ending in x1443 from March to September 2023 is $358.00. I request a full refund and account closure, as the service has been unusable due to circumstances beyond my control. Attached is a document with a detailed timeline, claim IDs, and police reports for your review, in addition to my attempt to reach out to support for Shopify billing through chat in printed PDF attached.Itemized List of Transactions to Refund to Original Payment Method:- 03-06-2023 Charged to Card ending in x1443 for $44.00 - 04-05-2023 Charged to Card ending in x1443 for $44.00 - 05-05-2023 Charged to Card ending in x1443 for $54.00 - 06-08-2023 Charged to Card ending in x1443 for $54.00 - 07-14-2023 Charged to Card ending in x1443 for $54.00 - 08-03-2023 Charged to Card ending in x1443 for $54.00 - 09-08-2023 Charged to Card ending in x1443 for $54.00 I have made every effort to resolve this with Shopify directly to no avail. As a last resort, I am turning to the BBB for assistance in obtaining a fair resolution. My objective is to amicably settle this matter and move forward.Thank you for your attention to this issue. I am available for any further information at ************************ or ************. My domain name is www.underminedintellect.com in which I used with Shopify prior to the Incident in Jan 17 2023.Sincerely,********************************* Undermined **************

  

  Business Response

  Date: 21/12/2023

  Hello *********,
  
  My name is *** and Im a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can recognize this has not been the ideal situation for you. I shall be reviewing your store to determine what has occurred. 
  
  Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email ( ************************** provided on this complaint with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. 
  
  Warm Regards
  
  Jef - Shopify Support Lead
  
  

• Initial Complaint

  Date:14/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just really need them to have a customer service I can get to without the need for log in. They are sending a text message code to a LANDLINE and there is no way to sign in without it. So I need to get to customer service and have them either send me a code via email or delete my account which i never full signed up for in the first place

  

  Business Response

  Date: 21/12/2023

  Hi *****, 
  My name is ************** am a Support Lead here at Shopify. 
  Thank you for bringing this issue to our attention. Due to the public nature of the BBB I am unable to discuss account details in this portal. That being said, I was unable to find an account listed under your name or email address. I have reached out to you via the email address provided so that we can take steps to find and delete your account. If you have any questions or concerns please respond to ticket # ******** directly. 
  Thanks, 
  ***** | Shopify Support Lead
  
  

  Customer Answer

  Date: 22/12/2023

   
  Complaint: 21005791
  
  I am rejecting this response because when I sign in you have my landline as the phone number and somehow , my email has a shopify account when I try to log into shops like jessakae or skinnymixes. 

   

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/01/2024

  Hi Mia, 

  Than you for your response. In our email correspondence I provided you with links to remove your phone number from Shop Pay (*********************************) as well as a link to delete your Shop Pay account entirely (*******************************). I also offered assistance with deleting any Shopify stores you may have - after verifying you as the owner of the store. I am happy to assist you with this further via email, or within this portal. 

  Thanks, 

  ***** | Shopify Support Lead 

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21005791
  
  I am rejecting this response because again as I told ***** I have no store on Shopify. This was never about a store. this is the 4th time I am saying that I tried to sign in and it says its sending a text code to a landline. And there is no other way to verify myself because they have no live customer service. ******************** logs me in when I am shopping on other ************** and i cant sign myself out without verification.  I do not want to shop with shop pay so I want to delete myself from their system 

  
  however they have no live customer service so I filed a ********************** complaint so it can get to a **** that can delete me.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/01/2024

  Hi *****, 

  It looks like you are being logged into Shop Pay when you are checking out on other people's stores. As I mentioned in my previous message you can opt out of Shop Pay by putting your phone number in at this link: ***************************************;

   You can also entirely delete your account in the Shop app. If you can't log in to the Shop app, then you can delete your account from a web browser. To delete your account, you need to submit your email address at ************************, and then check your email to complete deleting your account. 

  Please let me know if you have any other questions. 

  Thanks, 

  ***** | Shopify 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21005791
  
  I am rejecting this response because: I do not want shopify to have my information anymore. I do not want to register, input my landline or mobile. Nor should I be forced to. I was nice and asked to opt out and this company wanted me to verify who I was so I would Not be forced to use their service. They need to do better and stop trying to force people to use them,. im not adding anymore info. Im not going to opt out after the fact I never signed up and they cloned my info from a shop.

  They have my name. They have my email at anytime they can delete me fully from their systems without me and extra steps or inputting more of my info they are not ***********.

  My complaint must stand as is . it is unfortunate but this strike must go onto the company so they can reevaluate when people request to not use their service.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify edit the 30 day Credit to the wrong Shopify store a few days ago when I sent them the correct Shopify URL and domain name I was expecting for them to add the credit to the store information I sent like URL They added the credit to the wrong store and tells me I have to wait 30 days for the credit to apply to the correct store when it did not take 30 days for the credit to be applied to the wrong store, so why do I have to wait 30 days for the credit to be applied to the right store Shopify is the one who messed up and made the mistake, so why do I have to wait 30 days for them to fix something that shouldve been done correct the first time at this point, I dont think I even want to do business with Shopify anymore. They cancel their phone support so you can only speak to customer service by online chat support which I have been on the phone with chat support since nine something or 10 something this morning it is now 222 in the afternoon almost 3 oclock and I am steel on chat support with Shopify. Theres no way a customer should spend this much time on chat support. I attached below the correct URL where the credit was supposed to be applied for $39 the correct URL is supposed to be The one that says legacy brand 101 my Shopify

  

  Business Response

  Date: 14/12/2023

  Hi ****,
  
  My name is ******, I'm a Support Lead here with Shopify. Thank you very much for taking the time to share your experience regarding your Shopify subscription issues. I noted that the next steps and with that, the resolution, has been provided in the #******** ticket.
  
  Should you have any further queries, please reach out to our Support.
  
  Kind regards,
  Zeljka | Support Lead

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used shopify,Not once have I sold anything on shopify.I enrolled to try it but then my mother got sick and I never pursued using it - she died in June 2023.All the while shopify quietly deducted $39 a month form my credit card and I just realized it.WHen I try to login it even says that my account has been inactive. Since I have not logge din more than twice or used it to sell one single item EVER, I am asking for a refund as they can see that the account was never used. I have also filed a complaint with the credit card company as I did not authorize such HIGH price deductions. AT no point was it made clear that I would be paying this much for - nothing.

  

  Business Response

  Date: 14/12/2023

  Hi *******,

  My name is ******, Im a Support Lead with Shopify.Thank you for sending this complaint through to us. Due to the public nature of the BBB I am unable to discuss account specific details here, and in order to investigate further, I'll need you to provide us with the email address used for the Shopify account. Security is of the utmost importance for Shopify, and to be able to proceed, we'll need to be provided with the Account Owner email address.
  
  Kind regards,

  Zeljka | Support Lead

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i made an order from a shopify store "**************************" on 10th november and was given a tracking number on the 28th November but to date no package has been sent to the postal service **** and ALL attempts tp contact the store owner have failed.Shopify only allows me to speak to a robot but i need a refund because i think that this store scammed me.

  

  Business Response

  Date: 15/12/2023

  Hello *******, 
  

  I am *****, a Support Lead here with Shopify. I am sorry to hear that your shopping experience was not what you expected. 
  Shopify is an ecommerce platform that allows businesses to build their stores on. We provide the tools and checkout facilities that make the store function and that is the only input we have into the business itself. We have no vision or say in the day to day running of the store. 
  

  If you find an issue with an order there are a few avenues that you can take to protect yourself. If you have purchased with a credit card then you can contact your bank and start chargeback proceedings which can get you your money back. You can also fill out our buyer complaint form, located in our ************ which will be sent directly to the Merchant to follow up on. 
  

  I hope this information helps 
  Regards
  *****
  

  
  

  Customer Answer

  Date: 15/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************