Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shopify Inc. has 5 locations, listed below.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

Review Details

• Review fromDonna B

  Date: 13/06/2025

  1 star

  Donna B

  Date: 13/06/2025

  This place is complete c*** Yes I said it c*** I had to shut down my account for personal reasons, which I prepaid and never received the money back for, but then the other day I received an email that stated "YOUR BUSINESS DETAILS WERE UPDATED. YOU'RE ABLE TO ACCEPT PAYMENTS AGAIN". I never did this. I go online to try and find a phone number, which does not exist. then the chat bot, when I try to explain it takes me righ back to the beginning, twice, of :How can we hwlp you!!!:. So not only can I not report this fraud but I can't turn it off because I cannot personally remember my details because of my accident and I cannot talk to anyone there.
  

  Shopify Inc.

  Date: 15/06/2025

  Hello *****,I understand your frustration with this situation. As I cannot authenticate your identity through the Better Business Bureau, and we take our merchant account security very seriously, contacting our *********** is the best option to resolve this ********* can contact our Support team even if you are unable to login to your store. To do so, please follow these steps:1. Visit our *********** - *************************************. In the chat window, type the phrase 'can't login'3. A prompt will come up in the chat window that says 'Login help', click that prompt 4. The left hand side of the page will change, click the option to 'Send us an email'Please describe your situation in detail, including the unauthorized email you received about payment acceptance. Our support team will be able to properly authenticate your identity and investigate this matter for you.Please describe your situation in detail, including the unauthorized email you received about payment acceptance. The more information you provide, the better our team can assist you.

• Review fromR. H.

  Date: 13/06/2025

  1 star

  R. H.

  Date: 13/06/2025

  I had hoped Shopify would be a long-term partner for my business, but unfortunately, their handling of a billing dispute left me deeply disappointed.Despite not using the platform for three consecutive months, I was charged $117 in subscription fees. I fully acknowledge that access to the platform remained available but the charges were retained in error, and the account was dormant. When I reached out to explain the situation and request a partial refund, I was met with a rigid adherence to policy rather than any attempt at understanding or goodwill.Shopifys support team confirmed that their 7-day refund window is narrow by design, and that even unused services are non-refundable if not canceled in time. While technically within their Terms of Service, this approach feels punitive and out of step with the kind of customer-first mindset I expect from a modern **** provider.Ive since disputed the charges with my bank and will be advising my clients and peers to consider alternative platforms that offer more transparency and flexibility. If the roles were reversed, I believe Shopify would expect the same.
  

  Shopify Inc.

  Date: 15/06/2025

  Hello ******,Thank you for sharing your concerns regarding your Shopify subscription ********** explained in our previous correspondence, Shopify subscription fees cover continuous access to our platform, including infrastructure, security, and support resources, regardless of active usage. These charges appeared on your monthly statements and would have been discontinued had you contacted us to cancel during this period.Our Terms of Service, which govern all merchant accounts, do not allow for refunds based on usage levels for correctly billed charges. While we understand your frustration, we must apply our policies consistently to ensure fairness across our platform.We appreciate your feedback and wish you success with your business endeavors.

• Review fromY. F.

  Date: 12/06/2025

  1 star

  Y. F.

  Date: 12/06/2025

  I thought I was purchasing Everdries from shopify and received knockoff. Order EV3352563. Over this past week i have reached out to them many times with the only response received was that someone would contact me which never happened. I am requesting a full refund and instructions on returning this package at no cost to me.
  

  Shopify Inc.

  Date: 16/06/2025

  Hi ******,My name is *****, I am an Operations Lead with Shopify.Thank you for reaching out to us. If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. We are a website builder, as opposed to a marketplace.If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at ***************************************************************************** the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their ************** Regards,***** Operations Lead, Shopify

• Review fromSuzanne K

  Date: 11/06/2025

  1 star
  Shopify Payments placed a hold on my payouts without warning or email. I've submitted all required documents (EIN, Articles, W9, bank verification, active storefront). I contacted support multiple times and was told the case is escalated but no reply from the internal team for over a week.This is delaying business operations and hurting my ability to deliver services to customers. I'm requesting that ******************** contact me directly and resolve this issue.

• Review fromPamela R

  Date: 07/06/2025

  1 star

  Pamela R

  Date: 07/06/2025

  It's impossible to cancel your account. They continue to bill me despite the fact I canceled it months ago. They refuse to respond to emails, its impossible to reach them unless you have an account, they are not going to get a dime from me because they know I don't use their services any longer. This is the most unprofessional business I have ever dealt with. I will take further legal action if they continue to harass me with invoices. DO NOT USE THEM!
  

  Shopify Inc.

  Date: 10/06/2025

  Hello ******,I hope this message finds you well. My name is ****, and I serve as the Operations Lead at Shopify.I have thoroughly reviewed your concerns with our Billing team regarding the charges associated with your account. The team has confirmed that your store was officially closed on April 4, 2025. A charge dated March 7, 2025, was applied for the StoreSEO app, covering the billing cycle from March 1, 2025, to March 31, 2025. Since your store was not canceled until April 4, this charge was valid for the app you utilized during that billing period.Additionally, you received a charge for the Basic subscription on March 31, 2025, which applies to the billing cycle from March 31, 2025, to April 30, 2025.I would like to reassure you that since the closure of your store on April 4, there have been no further charges, and there will be no additional charges unless you choose to reactivate your store.I hope this clarification addresses your concerns effectively. Please feel free to reach out to our 24/7 Support team if you have any further ************** regards,Kody | Operations Lead, Shopify

• Review fromAmy F

  Date: 23/05/2025

  1 star

  Amy F

  Date: 23/05/2025

  I ordered through shop and Shopify is apparently over the app. Shop has apparently consumer that are fraudulent
  

  Shopify Inc.

  Date: 24/05/2025

  Hello ***,***** here, an Operations Lead at Shopify.Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at **************************************************************************. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.Thank you.

• Review fromElliot C

  Date: 23/05/2025

  1 star

  Elliot C

  Date: 23/05/2025

  I had an online store with them for a year. I tried to cancel several times, but they won't let you. They tell you it is easy to cancel through the admin tab, which does not exist. If I didn't have spending notifications through my bank I would never know they are still charging me. It is a complete scam.
  

  Shopify Inc.

  Date: 24/05/2025

  Hello ******,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your billing issue. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. Let me guide you to our Support team. Please follow the steps below: 1. Visit our ************ 2. On the right-hand panel in the typing field at the bottom, type your inquiry. 3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step. 4. Type your inquiry in the text box at the bottom. 5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support". 6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon. If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question. If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support.Thank you,*****

• Review fromJazmine R

  Date: 22/05/2025

  1 star

  Jazmine R

  Date: 22/05/2025

  Ive had a issue for the past few years trying to get in contact with someone.. my social have been used fraudulently and now the *** is saying I owe for money I never made
  

  Shopify Inc.

  Date: 24/05/2025

  Hello ************* here, an Operations Lead at Shopify.We appreciate your message! For the protection of your account information, we cannot address account details through the BBB. Please use our 24/7 *********** for secure and authenticated support: **************************** you.

• Review fromRex M

  Date: 22/05/2025

  1 star

  Rex M

  Date: 22/05/2025

  I chose Shopify years ago because they offered 24/7 phone support with English as first language people. Now, they dont offer any help from any humans. You can talk on the phone to an ai bot, message an ai bot, or try to email an ai bot. Good luck. They all say the same thing and will have you working in circles for hours. How can a company turn their back on their loyal customers like this? What an absolute joke. Looking forward to a competitor that offers a superior service with sufficient customer service.
  

  Shopify Inc.

  Date: 23/05/2025

  Hello ***,Thank you for your feedback regarding our support system. As a valued Shopify merchant, we appreciate your insights.We acknowledge your concerns about the changes in our support model. While our support structure has evolved, we are committed to providing you with high-quality assistance.We are actively enhancing our support system to ensure faster and more accurate responses. Additionally, complex issues will still be addressed by our human support team as needed.We continuously monitor and improve our support services based on merchant feedback. If our tools cannot resolve your issue, we have mechanisms to escalate matters to human advisors.We are dedicated to making your support experience efficient. If you have any immediate concerns, please reach out, and we will connect you with the appropriate support ************** regards,Kody | Operations Lead, Shopify

• Review fromChristina M

  Date: 20/05/2025

  1 star

  Christina M

  Date: 20/05/2025

  This company is NOT conducting proper QA when rolling out updates. Their merchants have made it clear that their updates are not properly vetted and is causing issues for their stores. Broken API's, issues with apps, checkout problems, etc. The recent live view update has been an absolute nightmare and they prematurely rolled out their announcement for Summer updates when they have NOT fixed current issues. Their lack of transparency on the shopify status page and changelog is alarming and is opening them up for more lawsuits. This company has gotten so bad over the years, we are considering leaving Shopify.
  

  Shopify Inc.

  Date: 22/05/2025

  Hi, ****.This is ****** and I am a Support Lead here at Shopify. Thank you for sharing your feedback about recent platform updates.For technical issues with APIs, apps, checkout, or the live view feature, our dedicated support team is best equipped to provide direct assistance. They can help troubleshoot specific problems and ensure your concerns are documented properly.Please reach out to our Support team at support.shopify.com or through your admin portal for personalized assistance on specific technical concerns and solutions for your **********,****** C | Support Lead