Complaints

This profile includes complaints for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
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  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:21/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with an agent via chat on 07/20/23 regarding charges to my credit card in the amount of $348.00 on Jul 1st, 2023. I had thought this plan was canceled as I have not used Shopify services in months for my website: *******************************. Since it has been so long, and I thought the plan renewal was canceled, I cannot log into my Shopify account nor access the email associated: ************************. The agent said he would follow up; however, I was not contacted regarding a refund.

  

  Business Response

  Date: 31/07/2023

  Hi ****,
  
  My name is ****, I'm a Senior Lead here with Shopify. I understand you are reaching out in regards to support received for your store. I regret to hear of the issues you've been encountering and I'd like to work on the matter with you further. 
  
  Due to the public nature of the *** I am unable to discuss account specific details here and for that reason I will email you directly to the email address you have provided, and we can continue the conversation.
  
  Kind regards,
  **** | Senior Lead
  
  

• Initial Complaint

  Date:18/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify billed me an annual premium for a shop that does not exist and never has existed. The billed over $300 and will not refund it. I do have an active store with them but this one is a duplicate that was started but then cancelled as it was set up in error and closed without ever finishing the set up. I do want to keep my active store open.

  

  Business Response

  Date: 18/07/2023

  Hello ******,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can recognize how frustrating a situation such as this can be and I shall be reviewing your stores to determine what has occurred. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall email you at the email *  ********************* * provided on this complaint with some questions to authenticate yourself and the stores and once this is answered I’ll be able to investigate. 
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

  Customer Answer

  Date: 25/09/2023

  We had 2 stores opened online by accident. In July I got this straightened out with Shopify so they would not bill ** for multiple stores. I paid an annual fee for the 1 store at that time. Now they started billing me again for a second store that I dont have. I asked them for a refund and they are not getting back to me.

  

  Business Response

  Date: 25/09/2023

  Hello *****, 
  
  Ive taken a look into this issue and you were not charged for the inactive store as this one was closed. The invoice youve received is connected to your current active store. I will send you an email with more specific details to explain what has occurred. 
  
  Kind Regards
  
  Jef - Shopify Support Lead
  
  

  Customer Answer

  Date: 26/09/2023

   
  Complaint: 20337774
  
  I am rejecting this response because: I already paid an annual fee for my website back in July. Over $300 was paid so I should not have any ******** on this account or site for almost another year. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 27/09/2023

  Hello ******, 
  
  As I explained to you via email yesterday you have added the *** Pro application to your store. This is a separate charge from the fee you have paid which is solely for your subscription plan. If you need to read up on our subscription plans, their features and pricing please go to this link: ****************************************************************************************************************;
  
  Your subscription fee does not cover any separate fees that might occur on your store such as Applications added, Shipping labels purchased, transactions fees for third party payment providers as an example. 
  
  Please go to our help documentation ************************************************************************************************************************* which explains this in more detail. 
  When you installed the *** Pro app onto your store the process would have advised you of the cost per month and asked you to confirm you were happy to proceed. 
  
  In the email I sent to you yesterday I explained how you can uninstall this app if you no longer wish to use it. I also advised this is a monthly fee which you will incur each month until such time as you remove the app from your store. 
  
  Im happy to discuss everything in more detail if youd like to reply to the email I sent you regarding all of this. 
  
  Kind Regards
  
  Jef - Shopify Support Lead
  
  

  Customer Answer

  Date: 28/09/2023

   
  Complaint: 20337774
  
  I am rejecting this response because: I did not ask for any additional services. We use square as our POS system   I did not authorize this charge. You added it now you remove it. When I go into your website it is so complicated I can never get to a resolution. I just get into an endless loop of explanations with no resolution. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:18/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shopify was hosting a store that sold Apple iPhone cases. I bought two Pitaka MagEZ 2 cases in black/blue twill, one for iPhone 13 and one for iPhone 13 mini for $59.99 each. Date of order was May 24, 2023. I got an invoice for the order but never got any tracking numbers. I never got either case in the mail. I tried to contact Shopify twice by email ************* and never got a response. I want a refund for the merchandise I never got.

  

  Business Response

  Date: 19/07/2023

  Hi ****,
   
  My name is ****, I'm a Support Lead here with Shopify. I understand you are reaching out in regards to a recent purchase. I regret to hear of the issues you've been encountering and I'd like to work on the matter with you further. 
  
  Due to the public nature of the *** I am unable to discuss account specific details here and for that reason I will email you directly to the email address you have provided, and we can continue the conversation.
  
  Kind regards,
  **** | Support Lead
  
  

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with Shopify for over two years, I work to hard for money. My money (payout) has been on hold, shopify help center told me that there's a hold because of “Shopify reserve” Now I never had this before plus once again I work too hard to not be receiving my funds. I need this resolved of ill just go to another platform.

  

  Business Response

  Date: 12/07/2023

  Hello ***********,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can recognize how frustrating a situation such as this can be and I shall be reviewing your store to determine what has occurred. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall email you at the email ( *********************** ) provided on this complaint with some questions to authenticate yourself and the store and once this is answered I’ll be able to investigate. 
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have encountered consistent issues with the platform. In the past, I was able to resolve these problems by speaking with a live representative over the phone. Unfortunately, this option has been removed, & now all communication must be done through chat, which significantly delays the resolution process. My current concern arises from the fact that I am being charged a 2% transaction fee due to not accepting payments through Shopify's platform. Let's go back a few years when I initially set up my account. At that time, I chose to use Shopify for payment processing, as it offered convenience and simplicity. I had no issues until one day, when I received an order and was informed that the products I was selling violated Shopify's Terms of Service (TOS). This came as a surprise, especially considering that Shopify's staff had assisted me in setting up my website. Apparently, reselling items is prohibited according to your TOS, a decision that was not within my control. Consequently, I decided to switch to ****** as an alternative payment provider. To my astonishment, Shopify still expects an additional 2% fee for this change. If I had willingly opted for ****** instead of Shopify, I would fully understand the fee. However, since it was Shopify's decision to force me onto another platform, it feels somewhat deceptive on your part to take advantage of customers by collecting additional fees. This is particularly frustrating because I was explicitly told by your customer service representative that there would be no fees during this process, and such information was not mentioned on your website. Shopify's Terms of Service are designed to favor the company & exploit its customers. In addition to this issue, you have eliminated the option for live phone calls, leaving only chat & email support, which has proven to be less efficient. I want a phone call, no exceptions. What business doesn't have a phone to reach out to customers?

  

  Business Response

  Date: 17/07/2023

  Hello *****, 
  
  My name is ****, I am a Support Lead here at Shopify. Thank you for reaching out and outlining the experience and frustration you’ve had involving your businesses payment processing fees. I would like to assist here by reviewing your concerns. 
  
  Given the public nature of ***, in order to look into your account I will be sending you a direct email to the email address you have provided in this complaint where we can discuss your fee questions further. 
  
  I look forward to working with you
  **** | Shopify Support Lead 
  
  

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership and I keep getting charged each month. In Colorado it’s against the law to keep charging customers after they’ve canceled. I need a refund ASAP!!

  

  Business Response

  Date: 11/07/2023

  Hi *****,
  
  My name is ******, I'm a Support Lead here with Shopify. I regret to hear of the issues involving the charges related to Shopify, however, I'm unable to discuss any account specifics here, given that the *** is a public platform.I have emailed you directly to authenticate you, and to continue the conversation. Once I've received a response from you, we'll be able to move things forward.
  
  Kind regards,
  ****** | Support Lead

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 1-year plan on 10/2022 which should expire on 10/2023 for store ********************* ($173.33 on 10/11/2022) and domain *************************** ($15.00 on 10/13/2022) from ***********. I was unable to work on the store until June then I discovered my plan was canceled. I contacted shopify to reinstate it but rep ********* couldn't see any payment applied for a plan to ******* and said there’s another email connected to my payment not belonging to *******. I was asked for proof of payment so I submitted my credit card statement showing the charges, my name, and address which should match the ******* account, but it didn’t help. ********* then created ****** ******** to escalate the issue. I waited a couple of days with no response, so, I reached out to chat support again and chatted with ***. I went through the same process as with *********, *** created ****** ********, no resolution or follow-up. Three days later, ***** from Billing & Payments messaged me saying they've rendered all services paid for, in full, without interruption, for the duration of the subscription period which is untrue because shopify canceled my plan before it ended. ***** also said I cannot access my account because it is unverified and unauthorized even after I provided my credit card statement with all my information and charges. ***** suggested the previously suggested “Forgot Your Store?” tool that I used showing email careerseekeremail is linked to shopify store *******. In my latest attempt for a refund, ***** cited their policy again which shouldn’t apply to this scenario since shopify canceled my plan and cannot verify where the money I spent on ******* is. ***** said their security team would be in touch. In my reply to that, I let them know several times that due to this customer service experience, I just want a refund and nothing else. It's been a week with no resolution and since I became aware of the issue but longer since they canceled my plan.

  

  Business Response

  Date: 06/07/2023

  Hello ***,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can recognize how frustrating a situation such as this can be and I shall be reviewing your store to determine what has occurred. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall contact you at the email provided on this complaint ( ***************************) once I’ve had a chance to investigate. 
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Shopify account for three stores that I decided to deactivate and delete. Spoke to a rep who assured me all is well. Even sent an email verifying all accounts have been closed and information deleted. They charged my card so I called them to request a refund, they reversed charges. Asked them again to verify everything i..u s closed, they did. Two days ago they charged my card again. Really fed up with the incompetent reps..they are now requesting the first 6 digits of the card they have on file, alingbwith the last 4 digits. I provided that along with a screenshot of them.charging me. They are now asking me to send them bank statements showing the charge..I am refusing to do so, as they have everything they need. I need assistance with getting them.to DELETE, DEACTIVATE, AND REMOVE ALL THINGS ASSOCIATED WITH STORES THAT CLOSED OVER A MONTH AGO. PLEASE HRLP

  

  Business Response

  Date: 05/07/2023

  Hello *******,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us. I can recognize how frustrating a situation such as this can be and I shall be reviewing your store to determine what has occurred. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall email you at the email provided on this complaint ( **************** ) with some questions to authenticate yourself and the store and once this is answered I’ll be able to investigate. 
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

• Initial Complaint

  Date:05/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Shopify, regarding their unauthorized charging of state and city taxes without our permission. Furthermore, we were not given any prior warning, nor did we provide our consent nor permission for this change in their services. We have several registered businesses with Shopify and have been utilizing their platform for almost a decade. We have always adhered to legal obligations and have been diligent in fulfilling our tax obligations. However, we were recently taken aback when we noticed our store was charging state and city taxes on several orders. We attempted to contact Shopify's customer support team immediately upon discovering these unauthorized charges, but unfortunately, the response was unsatisfactory. We were met with a lack of accountability and were told there were no viable solutions to rectify the situation promptly. This lack of concern for a resolution to our issue only adds to our frustration and disappointment. Upon further investigation, we discovered that Shopify had automatically initiated the process of charging these additional taxes on our behalf without seeking our permission nor informing us of the change. This unauthorized action could have resulted in financial repercussions for our business if we were not observant, as after $100,000 for the year, Shopify was going to take a 0.35% service fee. We understandably see this as thievery for the beforementioned reasons. We believe that Shopify's actions in automatically charging state and city taxes without our consent are not only unethical but also violate our rights as a customer. It is crucial for any service provider to communicate changes in pricing, fees, or service offerings clearly and obtain explicit consent from their customers before implementing such modifications.

  

  Business Response

  Date: 06/07/2023

  Hello *****,
  
  My name is *** and I’m a Support Lead at Shopify.
  
  Thank you for sending this complaint through to us for our review. I can recognize this has been a frustrating time for you and I shall be reviewing your store to determine what has occurred. 
  
  Due to the public nature of the *** I am unable to discuss account specific details. I shall contact you at the email provided ( ********************** ) on this complaint with some questions to authenticate yourself and the store and once this is answered I’ll be able to investigate. 
  
  Warm Regards
  
  *** - Shopify Support Lead
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a customer of Shopify for about 5 months, I've struggled to earn sales in that time and have only had 6 total orders since starting my website. My first order was a scam and I lost money, my products and Shopify charged me a penalty for the chargeback that incured from the incident. After the incident they bothered to tell me about how to prevent issues like this and I corrected the settings within my site that allowed the transaction to go through without scrutiny. Now 4 months later I get an email that Shopify had finalized the chargeback. The next day my business was banned from their shopping app platform because my chargeback to order ratio is greater than 1%. This wouldn't bother me so much accept that the ban is for 6 months! Longer than I've even been a customer! This policy was designed for large businesses that do many more orders than I do and I've repeatedly ask for appeals or reconsiderations but they continue to ignore the requests and give me robot responses. There is no formal way to file a complaint within the company or a phone number, any customer service center at all really so I wound up here. There has to be someone that will help resolve this. They expect me to continue paying them a hefty monthly fee for half a year and are blocking me from any exposure because some jerk scammed me on my first order as a business owner EVER. I paid my penalties and I need this resolved. They told me that all I have to do is get 100 more sales in six months and it will be lifted. I reminded them of the amount I've done in 5 months and the response to me was "Oh yeah, sorry".

  

  Business Response

  Date: 09/07/2023

  Hi *******,
  My name is ******** and I am a Support Lead here with Shopify. I recognise the reason for your frustration and I am here to assist you.
  Due to the public nature of ***, I am unable to discuss account-specific details here and for that reason, I sent a direct email to the email address you have provided for this review so we can discuss this further.
  
  Warm regards,
  ******** | Shopify Support Lead
  
  

  Customer Answer

  Date: 09/07/2023

  
  Complaint: 20274109
  
  I am rejecting this response because:

  Your support team has ignored my questions or they don't understand the problem at all. Several of the chats were hours long - then when I asked the agent to reiterate the problem to me so that I could verify they understood the concern - they told me something that was 100% unrelated to what I had explained. I keep opening tickets because they keep responding with robot automated answers instead of addressing the issue. Even the message you sent on here was a robotic non-answer. You don't address the concern at all. You are only concerned about how many times I've asked for assistance - no regard for the actual problem at all.

  I will explain - yet again - the first order that I ever received on your site was a scam. I accepted the order only because your algorithm mis-labeled 2 previous test orders from me and my family. There was no way to know if the order was legitimate (order #****). When I asked your support team about the order at first they said to cancel the order but after I showed them the test orders with similar fraud claims they suggested I give it a shot and see what happens.

  Because of this I lost the money, my product and you charged me a penalty fee for this - when I returned to your support team THEN they told me about the delayed capture feature. Not before, only after. I thought it was over, I took the hit and moved on...I got burned on the order but I accepted it...

  Months have passed and I scraped by to get these few addtional orders. I received an email 2 weeks ago that the bank involved finally closed the inquiry on the charge back. The next day your 1% policy kicked in and you banned me from exposure on the Shop App without notice.

  Your 1% threshold is overly weighted and skewed way to much for small merchants. I have had 6 orders in 5 months and it will take 100+ more orders within 6 months in order to overcome this abusive over-punishment. You know this is mathematically impossible. I feel the penalty was sufficient and you shouldn't continue to punish me for longer than I've even been a customer over 1 mistake. This is about reputation to me - by banning me you are implying that there is something wrong with my business or that I am untrustworthy and that is not the case. This is a rookie mistake that I've corrected and I shouldn't be punished further for it.

  I've implemented all of the suggestions that your agents have sent me to prevent this in the future - I have followed all guidelines and have corrected the problem for future orders.

  Please overturn this ban as it is beyond heavy-handed for this situation.

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 11/07/2023

  Hi *******,
  
  Thank you for your prompt response.
  I also would like to reiterate here the public information related to your case. 
  
  Note that your Shopify store provides you with information and tools to help prevent fraudulent activity. Check this public document from our Help Center **************************************************************. It is important to note that the responsibility for managing the store and ensuring its security ultimately lies with the merchant.
  
  In order to provide a consistent experience for both merchants and customers, there are specific requirements that your store must meet to appear in the Shop App, and these requirements apply to all merchants. To learn more about these requirements, please refer to the public document available in our Help Center. See here: ***********************************************************************************************
  
  For detailed information about your store, kindly check ****** ********* in your email. Feel free to reach out if you have any further questions.
  
  Kindest regards
  ******** | Shopify Support Lead
  
  

  Customer Answer

  Date: 11/07/2023

  
  Complaint: 20274109
  
  I am rejecting this response because:

  You have ignored my complaint and continue to do so. I've clearly laid out what the problem is and you've ignored it. Nearly all of your responses and the responses of your support team have not addressed a single point or even proven that you understand the issue. You have not reviewed any of the information that I've sent you and you continue to reply with the same non-answers over and over in a loop. I don't feel that you care in any measurable way but I'm posting this on the *** in the hopes that someone will actually read it and fix this issue.

  Let me spell it out once more - read it slowly and please respond to each line.

  - I have had 6 orders ever...Order 1 and order 2 were both placed by my family as tests. Your system flagged them as fraud.

  - Order 3 was also flagged as fraud by your system.

  -There was no way for me to know that this was actually fraud.

  * * *** ********

  -You thoroughly punished me for that. I took the hit and I moved on.

  -I corrected the problem by following all of your guidelines. (That were not revealed to me until after the scam by your support team).

  -Months have gone by.

  -Again you punish me by now banning me from displaying my shop on the Shop App - which I'm paying for. Your 1% chargeback rule is uneven and skewed to severely punish small shops with minimal amounts of orders.

  - You know full well that I will not be able to earn 100+ more sales in 6 months as it took 5 months to earn 5 real orders.

  -You are punishing my business for longer than I've been a customer over 1 mistake caused by confusion and inconsistent information in your system.

  -Your support team has ignored me and have just regurgitated the same talking points over and over again - Or they don't even understand what I'm saying and work for hours in the complete wrong direction.

  -I've asked for this to be overturned - ignored.

  -I've asked for you to reduce the duration of the punishment in relation to the severity of the problem - ignored.

  -I've asked for you to just delete the record as it wasn't real to begin with - ignored.

  -This would literally take 2 minutes of your time to resolve - instead you would rather waste weeks of copying & pasting non-answers back to me that do not resolve the issue.

  - I've asked for someone to show a minimum amount of compassion. You have instead acted like robots in order to antagonize and frustrate me for your own enjoyment.

  The only actionable response you've given is to threaten me with a ban from using your support system in the future. I do not plan to use your support system any longer as it is a waste of time.

  Again, please resolve this and reactivate my shop on the Shop app. This is an unjust punishment.

  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 17/07/2023

  Hi *******,
  
  ******** here again.
  
  I understand your frustration regarding the Terms of Service for the Shop App, and I apologize for any disappointment caused. Your feedback is highly valued, and we constantly strive to enhance our services.
  
  Moving forward, I want to emphasize that as the account owner, you bear full responsibility for your business. In order to assist you, I recommend accessing this article ***************************************************************** for tips on boosting your traffic and this article ************************************************************************** for increasing your sales.
  
  Also, if you need to conduct test orders, I suggest following the steps outlined in this public article on our Help Center: Placing a test order: ********************************************************************************************************************************** 
  
  This will help prevent any errors in your reports and avoid potential issues in the future.
  
  Finally, we have thoroughly reviewed the case and find no further information or details to contribute at this time.
  
  Kind regards
  ******** | Shopify Support Lead
  

  Customer Answer

  Date: 17/07/2023

  
  Complaint: 20274109
  
  I am rejecting this response because:
  

  I disagree with your non-answers. You haven’t considered any of the situation and are only concerned with punishing my account.  Your system caused this whether you care or not.

  No need for you to waste time responding I’m done arguing with you. It is a waste of time. I will wait out your punishment.

  I hope others will learn from this and avoid dealing with you. I will not contact your support system again as they are bots and cannot assist in any way beyond their programmed responses.

  ******* *******