Complaints

This profile includes complaints for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shopify Inc.

  151 O'connor Street Ottawa, ON K2P 2L8

  
• 

  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

• 

  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

• 

  Shopify Inc.

  8189 Walnut St New Albany, OH 43054

• 

  Shopify Inc.

  57 Erb St W Waterloo, ON N2L 6C2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Details for Better Business Bureau Date of Transaction: November 8, 2024 Amount Paid: $348 (Yearly Shopify Subscription)I subscribed to Shopify and paid for a yearly plan of $348, expecting to receive the online store services necessary to operate my eCommerce business. However, when I prepared to officially launch my business in January, I discovered that my Shopify Payments had been paused without any explanation.Following Shopifys instructions, I contacted their support team through the ************** to resolve the issue. While their representatives were polite, they continuously failed to provide any solution or even a clear explanation regarding the deactivation. Over the past three months, I have reached out to Shopify support more than ten times, yet I have not received any meaningful response or resolution.I have requested two possible solutions:A full refund of my payment.Reactivation of my Shopify Payments so I can use the service I paid for.Unfortunately, I have received no resolution, leaving me with no way to operate my business. As a startup, losing $348 is a significant financial burden, and I urgently need this issue resolved.I have attached relevant files for reference. Please let me know if any additional information is required to further describe my case.Thank you for your time and assistance.

  

  Business Response

  Date: 13/03/2025

  Hello **** ,
  
  My name is ****, and I am an Operations Lead at Shopify. Thanks for reaching out about your Shopify Payments account. 
  
  I have contacted the team responsible for your account, and they have reopened your case under ticket ID ************************************. They will follow up with you shortly regarding the next steps to verify your Shopify Payments account.
  
  If you have any additional questions about this process, please feel free to respond to that ticket.
  
  Thank you for your patience, and we appreciate your understanding as we work to resolve this matter.
  
  Best regards,
  **** | Operations Lead, Shopify

• Initial Complaint

  Date:10/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/25 I received an email stating that my email was used to create an account( i never created an account), then received an email stating my account email had been changed to ************************* another email stating my payment method had been changed. I have tried to contact shopify numerous times with no luck as they always send a message back to go to help desk which is no help. there is no way to contact anyone by phone or email.i need this account deactivated as I did not create it. i would like a phone call from the company by end of day

  

  Business Response

  Date: 11/03/2025

  Hello *********
  
  My name is ****, and I am an Operations Lead at Shopify. Thank you for reaching out regarding the account that was created without your knowledge.
  
  Please note, Shopify does not currently offer the options to schedule a callback. To deactivate the account created under your email, please click on the following link and follow the steps listed below: **************************************************;
  
  1. Click on 'Erase My Data'.
  2. Select 'Shopify merchant, partner or ******* user' then 'Don't have access'.
  3. Click on "All accounts are closed" and provide your name and email address if unable to log in.
  4. Verify your email address.
  5. Sign the affidavit, and our team will process your request promptly.
  
  The Privacy Team has 30 days to respond, and once approved, youll receive confirmation that your data will be deleted within 10 business days.
  
  Best Regards,
  **** | Operations Lead, Shopify

• Initial Complaint

  Date:09/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Shopify did a false advertising for their seller protect.I received a large order and on the side it says ship before a specific date to be able to be protected by charge back.I initially wanted to ship partially the order but since the message was clear I shipped all the order to the client as advertised by shopify.I received a fraudulent charged back I then contacted shopify, I was told its not covered anymore for this type of charge back, and its better to reply to the charge back and I will most likely win the charge back.I lost the charge back and shopify did a false advertising. Both the buyer and shopify were fraudulent.

  

  Business Response

  Date: 14/03/2025

  Hello ******,
  

  I am *****, an Operations lead here with Shopify.
  Shopify Protect for Shop Pay (Shopify Protect) offers chargeback protection from fraud for Shopify merchants. This feature is available for free and helps protect eligible orders against fraudulent and unrecognized chargebacks. High Risk orders will be marked as such in your admin to help you recognise a possibly fraudulent order.
  
  The order in question did not have the high risk flag. The chargeback that was received stated that the product was unacceptable. In this circumstance the chargeback would not be deemed as fraudulent and it is up to the Merchant to resolve the issue, either by contacting the customer directly or by responding to the chargeback with enough evidence that will hopefully win the case. With this particular chargeback there is nothing more that Shopify can do. 
  

  Regards
  *****
  

  
  

  Customer Answer

  Date: 15/03/2025

  Complaint: 23042481
  
  I am rejecting this response because:
  
  The order is fraudulent and therefore should have been protected by Shopify. Attached you will find another order not covered where the client clearly says their credit card was used and again Shopify didnt protect.

  Additionally Shopify mentions to ship the order on time to be protected. This is clearly false advertising. 
  

  I want a remedy for the damage caused to my business because of this false advertising. I have enough proof to win in court if needed.

  Sincerely,
  ****** *********

  

  Business Response

  Date: 24/03/2025

  Hello Vanick,
  

  ***** here again from Shopify. I understand your frustration with the chargeback process. Shopify does not control chargeback outcomes, and unfortunately, we cannot take further action on this dispute.
  

  Our protection covers high-risk orders from fraudulent sources. Since your order was not flagged as high risk and was placed willingly, the chargeback reason of "item not received" does not fall under our fraud protection policy.
  

  Sincerely,
  *****
  

  
  

  Customer Answer

  Date: 24/03/2025

  Complaint: 23042481
  
  I am rejecting this response because:
  
  Like mentioned in the previous screenshot you can see that it was fraudulent therefore Shopify should have categorized the charge back as fraudulent.
  

  But beside that fact, Shopify recently changed the message on the order page with this order may be eligible for seller protect whereas before it was ship by date to be protected with no other mention or exception, therefore this is clearly false advertising.

  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's the revised summary:# Complaint Summary I'm reporting a dispute with Shopify regarding my Breaking the Chains Wellness and *************** business account and website. Despite being the verified owner, I've been locked out due to alleged fraud. Shopify claims to have sent emails, which I never received. A mysterious third store was created on my account without my knowledge or consent. I've been unable to access my original content, including writings and images, which are essential to my hypnotherapy business. Shopify's lack of direct customer support and inconsistent communication has exacerbated the issue.# Key Issues 1. Unauthorized account suspension 2. Alleged fraud without evidence or explanation 3. Missing emails and lack of communication 4. Unauthorized creation of a third store 5. Inaccessible original content # Additional Context I believe it's essential to mention that I've been a victim of stalking, and the perpetrator has accessed my Poshmark accounts. This individual has also documented emails to my Shopify website when it was operational. I suspect that this person may be involved in the issues I'm experiencing with Shopify, including the alleged fraud and unauthorized account activity.# Business Information Business Name: Breaking the Chains Wellness and *************** Type: Hypnotherapy Business/Life Coaching

  

  Business Response

  Date: 10/03/2025

  Hello *******, 
  
  My name is ****, I am a Support Lead here at Shopify. Thank you for providing us with a detailed summary of your recent experience with regaining access to a closed shop. Due to the public nature of the BBB and the internal account information needed to review this case, I have sent through a seperate email for us to discuss next steps in an authenticated channel. 
  
  I look forward to hearing from you. 
  **** | Shopify 

  Customer Answer

  Date: 23/03/2025

  They have erased my hypnotherapy site or it looks like it. Theyre not giving me access. They keep sending me this email saying Im selling branded products. Im a hypnotherapist one of my websites. Moms yellow rose was selling stuff. Thats the one I can get access to theres no brand all theyre doing is keeping me away from my Own writings and dissertation and actually research which is illegal. 

  

  Business Response

  Date: 25/03/2025

  
  Dear *******,
  
  My name is ****, I am stepping in to assist my colleague ****. Thank you for reaching out to us, we value your feedback and patience as we work through this matter.
  
  I've checked the status of your ticket 0dae93ed-e2f7-425f-8a6e-80565057721f and can confirm that the Trust & Safety Team has responded with further information required to assist with your account. I encourage you to continue following up there directly, as they will be best equipped team to provide you the support you need to resolve this issue.
  
  Please continue to follow the steps provided in ticket 0dae93ed-e2f7-425f-8a6e-80565057721f & forward any further questions there.
  
  
  Best regards,
  
  **** - Support  Lead | Shopify

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue with Shopify that has caused me financial hardship and frustration. Despite my repeated attempts to contact Shopify regarding unauthorized charges to my account, I have received no assistance, and the charges have continued for over a year.I no longer have access to my Shopify store, yet my account is still being billed. I have made multiple attempts to resolve this matter through Shopifys support channels, but I have not received any resolution. This lack of support and unauthorized billing is unacceptable.I am requesting the following immediate actions from Shopify:1.Immediate cancellation of any active subscriptions or charges to my *********** full refund for the unauthorized charges.

  

  Business Response

  Date: 12/03/2025

  Hello ****,
  
  ***** here, an Operations Lead at Shopify.
  
  Thank you for sharing your concerns regarding the charges for your account. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. 
  
  I have sent you an email via Ticket #******** so we can discuss your account in more detail through our secure, authenticated email service. To ensure we can assist you effectively, please review the email and respond with the necessary information and answers to the questions provided.
  
  Thank you,
  *****

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card had fraud on it, so a new card was issued. When I went to ********** website to change the credit card info, the new card info was already there and attached to shopify. I could not delete the card number associated with shopify (I did not really know what it was anyway). I finally deleted my subscription order for the Mega Foods and was then able to delete the credit card attached to shopify. When I contacted Shopify, an employee emailed me back several times, but after a few emails they refused to assist in removing all of my info from their system and would no longer respond. I want all of my info and my card information deleted from this company. I do not trust them to do that. I also don't know where the fraud on my card came from. Terrible service, that after I mentioned the fraud, they stopped communicating with me. Makes you wonder...

  

  Business Response

  Date: 14/03/2025

  Hello ******,
  
  ***** here, an Operations Lead at Shopify.
  
  Thank you for sharing your concerns regarding your credit card information. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. 
  
  Based on your description of what you experienced, this sounds like you are referring to our accelerated payment gateway called Shop Pay. Here is some helpful information to assist you with opting out of Shop Pay: 
  
  - Opt-out using your email address at the following website: ************************
  - After opting-out, you need to confirm the deletion of your account using the verification code in your email.
  - You might also need to opt-out your account through ******************** if you registered your phone number on your account. Simply enter your phone number through this link: ***************************************** opt-out.
  
  Please be advised that opting out means:
  - your phone number will be deleted from Shop Pay and you will no longer receive verification text messages.
  - ******** associated with your phone number will be deleted: Email address; Phone number; Order and delivery history; Shop Pay information including credit and debit card numbers, billing, and shipping addresses.
  - When opting out, please ensure that you are entering your phone number in the full international format e.g ****************.
  
  It is important to note that you can sign back into the Shop app with the same email address to start tracking your orders again, and you can opt back into Shop Pay with the same email address and phone number.
  
  Thank you,
  *****

  Customer Answer

  Date: 14/03/2025

  When I go to most companies to purchase on the page I put in my name and address, I find a box highlighted saying keep my info in shop pay.  So I have to click on this box to take it out.  I should not have to do that.  You should have to click the box to opt in.  I have already opted out of Shop pay, but you must still have my email, because I am able to opt out more than once.  I opted out more than once to see if that would unclick that box to opt in, and in does not unclick.  How do I know all of my info is gone from your system because Shopify refuses to respond to emails.

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Shopify telling me my payouts from my Shopify hosted website would be put on hold because my Taxpayer Identification Number didn't match ny entity. I contacted customer support via text on February 26, 2025 (This is the ONLY way to contact anybody in support BTW) and told them that the TIN was correct but they had my business type listed as a sole proprietorship instead of an LLC. Their customer service assistant promised me on February 26, 2025 that my payouts would NOT be stopped until the issue was resolved. That ended up not being true. My payouts were stopped on February 28, 2025. I have contacted customer service four times since (five times total) with a promise from each advisor that they would "escalate" the issue to their tax department with a promise of an email from them. As of today, March 8, 2025, I have not received even one email from their tax people and my payouts are still on hold and have been for ten days.

  

  Business Response

  Date: 13/03/2025

  Hello ******,
  
  ***** here, an Operations Lead at Shopify.
  
  Thank you for sharing your concerns regarding your payout hold. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. 
  
  Our records indicate you have been in contact with our Money Support team via ticket #******** and the issue has been resolved. Please respond back to this ticket number if you any additional questions or concerns as this team is best suited to help you regarding this matter. 
  
  Thank you,
  *****

  Customer Answer

  Date: 13/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to the attached letter of complaint and supporting documentation. Thank you.

  

  Business Response

  Date: 14/03/2025

  Hello ****,
  
  ***** here, an Operations Lead at Shopify.
  
  Thank you for sharing your concerns regarding your Shopify Payments account. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. 
  
  Our records indicate you are in contact with our Money Support Specialists via ticket #******** and they are working with our payment partners to resolve the issue as soon as possible. Please continue to work with this this team via that ticket as they are best suited to help resolve this matter. Please be advised that we are unable to provide refunds as per the Shopify Terms of Service section 5.10. 
  
  Thank you,
  *****

  Customer Answer

  Date: 14/03/2025

  Complaint: 23038950
  

  Dear *****:

  Please provide the following:

  (1) Written guarantee that my issue will be prioritized. As of today, it is still not resolved (item #1 of the list of resolutions that I seek)

  (2) An answer to what your company will do with items #2, 3 and 4 of the resolutions that I seek, and that are stated in my complaint. Your reply does not address that part. I specifically refer to these items:

  - Immediate reinstatement of my Shopify Payments and release of all withheld payouts, including that of order #**** of my online store.

  - A commitment from Shopify to improve its customer service response time and escalation process to prevent similar cases from happening in the future.

  - Credit for the money paid in excess in ****** transaction fees for having to shut down the Shopify Payments platform in order to process payment of order #**** of my online store. That is the difference between what I would have paid under the Shopify Payments System and what I ended up paying in *******

  
  Sincerely,

  
  **** ********

  

  Business Response

  Date: 17/03/2025

  Hello ****, 
  
  Thank you for your prompt response. We understand the significant impact that the required update to your information may have caused, and we are committed to ensuring a seamless experience for you. Our Money Support team prioritized your issue and worked diligently to resolve it in a timely manner. I am pleased to inform you that, as per Ticket #********, your information has been successfully updated, verified, and the hold on your payouts has been lifted.
  
  Your feedback regarding this process is invaluable to us, and it has been forwarded to the relevant teams to further enhance our services. While we strive for excellence, our policies and terms of service do not currently allow us to provide a credit for the difference in transaction fees. As a gesture of goodwill I have applied a 1 month subscription credit of $39.00 USD to be used against future subscription charges. 
  
  Thank you for your understanding and continued trust in our services.
  
  Best regards, 
  
  ***** | Shopify Operations Lead

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have owned a shopify store since last year. I recently bought a domain through ******* called *****************. And I have been working with the Shopify team to get this transferred/connected with my existing store. But shopify keeps showing an error saying 'Could not verify due to frozen domain'. I have reached out to the support team multiple times and they keep saying that the issue is escalated with no timeline on when this will be resolved. I was supposed to launch my store already and start selling my products but I am not even able to get my store up and running due to this issue. There is no one even responding to this situation from shopify and this is extremely frustrating. The case number is ********. I have shared proof that I am the rightful owner of this domain and nothing has been done on their end yet. This needs to be settled **** because I am paying Shopify every month to run my store!!!

  

  Business Response

  Date: 13/03/2025

  Hi, Remya.
  
  This is ****** and I am a Support Lead here at Shopify. Because the BBB is a public forum and were unable to verify that were working with authorized store staff here, were limited to providing general information and pointing you back to our Support for further assistance.
  
  I note that this is now resolved for you, please refer to ticket ID: 741d5feb-80e0-4201-ab7f-a435b6042feb for more details.
  
  Thank you,
  ****** C | Support Lead 
  

  Customer Answer

  Date: 13/03/2025

  Complaint: 23035121
  
  I am rejecting this response because the issue was not resolved. I am still getting the same error message. See screenshot. 
  
  
  
  Sincerely,
  
  ***** ***********

  

  Business Response

  Date: 18/03/2025

  Hi, Remya.
  
  If you're still having difficulty connecting your domain, we recommend logging out of your store, clearing your cache & cookies, then logging back in to see if it is resolved. If the issue persists, contacting our Support via the *********** link below will be more effective for troubleshooting than replying here, because we can't provide store-specific support via public forums.
  
  I do note you connected with Support on Thursday in ticket ********; if you're still experiencing any issues, please continue the conversation there or head to the ***********: ************************************
  
  Best,
  ****** C | Support Lead 
  

  Customer Answer

  Date: 18/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all my elderly husband usually does all the computer work but he has need very ill for the last year. I took it upon myself to open only one account for my jewelry business. Each time I would go back it wanted me to log in for a new store so being also uneducated about this company I apparently opened nine stores and tried to get someone to help me was a disaster! No phone number and no one to understand where I was coming from For about a year I tried everything to stop 3 store payments and even called my bank. No way for this mess to be resolved!!! Over $1000 whats taken from my account so I decided to at least set my store up and actually still not got it up and running yet since I really dont understood how the void be still taking the monies out of my account with nothing to show for it I finally went back and forth on chat for the last month with different people and no resolution! Finally I just received 2 shop refunded fo the last month. What a joke So they understand I was being falsely charged but said that was all the could do Please help me!!! My husband and I are on Food stamps and ******** and ******** and had no extra money to fund 3 shops. I at least was trying to make extra money through my jewelry business but now ripped off for being stupid. I beg you just to get all of the money back from only the 2 shops that I accidentally and unknowingly opened!

  

  Business Response

  Date: 12/03/2025

   Hello *****,
  
  My name is ****, and I am an Operations Lead at Shopify. Thank you for reaching out about your Shopify accounts. 
  
  As the account holder, managing your subscription details is your responsibility. Our team ensures that all agreed-upon services are delivered, but usage is up to you.
  
  According to our Terms of Service, specifically Section 5.10, Shopify does not offer refunds. Our service is classified as an ***************** meaning it incurs charges until canceled. Whenever a monthly subscription fee is paid, a confirmation email is sent to keep you informed about your account status. If you have questions about your subscriptions or how to manage them, our support team is here to assist you 24/7.
  
  Regarding the refunds that were processed, those would have been handled by our Billing team on a case-by-case basis as a one-time goodwill gesture and additional refunds cannot be granted. 
  
  Best Regards,
  **** | Operations Lead, Shopify