Business Profile

Ecommerce

Shopify Inc.

Complaints

This profile includes complaints for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,487 total complaints in the last 3 years.
849 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a Shopify Customer for roughly five years. A couple weeks ago I noticed in my admin portal that I needed to update my company information. I didn't receive any contact from Shopify, just happened to come across it in my admin portal. I confirmed everything was correct but the notice remained. It asked me to upload verification documents, without explaining what they are looking for. I uploaded a couple documents that I guessed were sufficient based on the information on that page but they were rejected. January 27th, I contacted support because it said my payments would be suspended February 3rd. I was told my case was being escalated and I should hear from someone "very soon" and that this support person would stay in contact with me to ensure it is handled. I've tried contacting them every day since but have not received a response. I used their support chat again and talked to a different person. I got almost word for word the same response. I've tried contacting this person everyday too but haven't heard back from him either. I contacted a third ******* got the exact same response except she said that even though my case is "escalated" it wasn't tagged as "urgent", which is why it hasn't been dealt with. I'm now 9 days past my first contact and still no further ahead and no one can even tell my what they are trying to verify or what they need uploaded to verify it and not my payments have been suspended. I'm currently owed over $9,000 and that number is going to climb at a rate of $2000-$6000 per day being withheld without explanation. For a small family run business that relies on cashflow to operate their business, this is putting a major strain on our business at the worst time of year, on top of the countless hours that I've had to take away from our operations, just trying to get a response.
Business Response
Date: 13/02/2025
Hello ********,

My name is Lali, and I am an Operations Lead here at Shopify. This message is regarding your Better Business Bureau complaint. I will be personally handling your request to ensure it is resolved efficiently.

To proceed, I require some specific information to help locate your store and verify your identity, as maintaining the privacy and security of our stores is our top priority. Please provide the following details:

- Your Shopify store URL (e.g., example.myshopify.com)
- The email address associated with the store (if it differs from the one you initially used, kindly CC that email address in this thread and respond from it to confirm your identity)
- Any related support ticket numbers concerning this issue

Once I receive this information, I will conduct a thorough investigation and update you on the next steps.

Thank you for your cooperation.

Lali
Operations Lead | Shopify

Customer Answer
Date: 19/02/2025
Complaint: 22902117

I am rejecting this response because:

-Our Website is ******************
-My email address is ******************************
- Support Tickets ********, ********, ********, 54739986
It took me close to two weeks to get a reasonable answer from your people. The information the were looking for is something that we've never been asked for in 40 years in business. I had to engage both my accountant and my lawyer to figure out what you were looking for because your people were of no help. My account has been practicing for 30 years and my lawyer for over 40 and neither have ever had such a request. This whole process cost me probably $2000 in legal fees, $10,000-$20,000 in lost sales and hundreds of hours of mine and my staff's time. I was just getting ready to switch my POS to your platform and use your ****************** to help fund and expansion. I'm glad I hadn't done that as I'd likely be out of business right now.

While I have received what was owed to me before this happened, I still haven't received any further regular payments.

Sincerely,

******** Rusted
Business Response
Date: 27/02/2025
Hello ********,

We have reviewed your request and noticed our Merchant Verification team emailed you on February 12th, where they informed that your account has been verified, and your pending payouts will restart as normal. We confirmed payouts have been processed successfully.

Reference Ticket: e07371f2-0101-4d28-8374-2dc479b0b53f

Don't hesitate to reach out if you have additional questions.

Regards,

Lali | Shopify Operations Lead
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying for a subscription to Shopify that I didn't need for 5 years. I went to login to my account today to finally cancel it and I find my login information no long works. The website tells me while it's accurate long in information my account is inactive and I have to input a code sent to my email address to access my account. The email address used for my account is no longer active. I have tried every way imaginable to contact someone at Shopify to cancel my subscription and it is absolutely impossible. Every link on their help page directs you to their virtual chat bot that sends you in circles repeatedly asking you to long in. After several hours of attempting to use that I finally found a support email address on Reddit. I emailed them and received a response saying that they no longer offer support via email and referenced their virtual chat. I cannot find a phone number anywhere to contact them. I actually tried this about 2 years ago and had the same issues not being able to log in to my account and not being about to get in touch with anyone. I eventually got so fed up with it I just continued to pay the monthly fee until now. They are scamming people by doing this. Making it so difficult (or really impossible) to cancel your subscription that you eventually give up and continue paying.
Business Response
Date: 12/02/2025
Dear ******,

Thank you for reaching out and sharing your experience. Im sorry to hear about the challenges youve faced while trying to cancel your Shopify subscription. I understand how frustrating this situation can be, especially with issues surrounding account access and email verification.

If you are unable to log in to your account, the recommended way to contact our support team is through our support page. In order to create a ticket with our support team, please visit our 'Cant login' page at ********************. At the bottom of the page, you have the option to email our support team to request further assistance. This will guide you through the verification process and connect you with our support for further assistance and authentication.

Lastly, please note that according to our Terms of Service: **********************************************, we do not provide refunds - it is ultimately the merchant's responsibility to manage their store and reach out to support timely as we cannot provide refunds for previous fees.

Thank you for your understanding, and we appreciate your patience as we work through this situation together.

Best regards,

**** | Shopify
Operations Manager
Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a business on this platform (Shopify) a couple months back and I made a couple sales and my account was closed without any notice. I've contacted this business numerous times since this closure being owed money, and I've been told countless times that I will receive an email about this and I've never received anything. My funds at the time were to be deposited in my Shopify balance account so they leave me with no way in ever getting the funds I am owed. It's been 133 days and nothing. It's ridiculous I have to go through this with a business to get my money.
Business Response
Date: 10/02/2025
Hello *******,

My name is ****, and I am an Operations Lead at Shopify. Thanks for reaching out to us about your payouts.

I reached out to our Shopify Payments team about getting your payouts sent to. I have Escalated it to their team under ticket ID "********" with urgent priority. They will reach out to you with the next steps to get your payouts sent to you.

Best Regards,
**** | Operations Lead, Shopify
Customer Answer
Date: 10/02/2025
Complaint: 22896733

I am rejecting this response because:

I have been getting told that my case has been escalated for many months now and I have still not received my money. Its way past the 120 days you guys hold money for. I need my funds.

Sincerely,

******* **********
Business Response
Date: 11/02/2025

Hello *******,

**** here again, thanks for sharing your concerns.

I can see our Billing specialist has reached out to you under ticket ID "********" with the next steps for getting your payout. Please respond to them and provide the required documents. This is the only option for resuming your payouts.

If you have any other questions about your payouts, you can respond to the above ticket with them.

Best Regards,
**** | Operations Lead, Shopify
Initial Complaint
Date:03/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: September 3, 2024 I requested a Shopify Loan of $6200, which would be repaid with daily sales plus interest. As of today, 2/3/2025, $6,610.34 (94%) has been repaid.The problem is the loan was never deposited into my business checking account, which ends in 0450, at ********** in *****, ********. After three weeks of chatting with Shopify Support, I have been told the funds were deposited to an account ending in 0562. I do not have an account with that extension, and I have never had an account ending in those numbers. ********** has verified they did not receive the deposit to 0562 or 0450 (the correct account). At one point, support told me the 0562 was with **********. I do not have an account with Chime. I have attached the last communication with support at Shopify.************************, dba Chocolat *******, *******************************************
Business Response
Date: 11/02/2025
Hello ****,
I am *****, a Support Lead here with Shopify.
I have looked into your Support Ticket - ********. This ticket is with our Money Specialists and as the Ticket is still open, is the best place for real time updates. As with the public nature of the BBB and the sensitive information and personal identifiable information being discussed with that Ticket I would not be able to discuss any aspect of it here.
Please respond to the ticket link directly and our specialists will continue working with you to resolve the issue.
Regards
*****
Initial Complaint
Date:03/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shopify has a non existent customer support service. I have attempted multiple times to get problems fixed and get nowhere with the bots offering a Support Advisor and not getting me in touch with a Support Advisor. I am computer savvy. There is no possible explanation for the run around. They recently charged me $348 for a service that doesnt have a customer service department. I have attempted to resolve this over a dozen times. There is no excuse for this rotten service.
Business Response
Date: 10/02/2025
Hi *******,

My name is **** and Im an Operations Lead at Shopify.

I am sorry to hear that you had difficulties with contacting our Support team, I want to make sure you are able to access an advisor as required to support you at any time for your queries. Let me guide you to our Support team. Please follow the steps below:
1. Visit our Help Center.
2. On the right-hand panel in the typing field at the bottom, type your inquiry.
3. If you have a store, click "Select a store to get personalized answers" and log in to your account. If you don't have a store or wish to continue with our general support, skip this step.
4. Type your inquiry in the text box at the bottom.
5. Click on the prompt that's closest to your inquiry. If the prompts are irrelevant, type "Get me to support".
6. If you've already logged into your account at Step 3, you'll be connected to our Support team directly. Please follow the prompt to prepare a screenshot or relevant information while you wait in the queue. One of the Support Advisors will be with you soon.

If you didn't log into your account at Step 3, please follow the prompt and click "Select a store" to log into your account of the account in question. If you can't access your account, click "I can't access my account". Follow the prompts to receive Account Support.

Otherwise, if you are able to provide me with some further information regarding your query, I would be happy to take a look and support you further.

Warm Regards
**** | Shopify, Operations Lead
Initial Complaint
Date:03/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a shopify account. Never opened up the ************* store. I have tried numerous times to login and cancel the account. Every time I do I get stuck in a loop asking for a code from ******. Once I get past that it'll ask me if I logged in some other time....won't let me hit yes or no. Loops right back around to ****** then tells me I've requested too many codes. My account has been inactive for WELL over three months. If shopify KNOWS IT'S INACTIVE WHY STILL CHARGE ME? Then not let me into my account??
Business Response
Date: 06/02/2025
Hello *****,

***** here, an Operations Lead at Shopify.

Thank you for bringing your account access concerns to our attention. Due to the public nature of the Better Business Bureau forum and our commitment to maintaining strict confidentiality guidelines for merchant information, our ability to discuss specific details here is limited. This is to ensure we are communicating with authorized store personnel and protecting the privacy of our merchants.

To assist you effectively, our Support team is best equipped to help you regain account access. Please visit our "Can't Login" page at ********************************************************************* create a support ticket. At the bottom of the page, you will find an option to email our Support team for further assistance in regaining access to your account.

We appreciate your understanding and look forward to assisting you through our secure channels.

Sincerely,
*****
Customer Answer
Date: 07/02/2025
Complaint: 22891356

I am rejecting this response because: this doesn't refund my money for the online store that was never opened. If the shopify platform is never used for a store and remains inactive, why keep charging for it? Especially when shopify knows that the account is inactive.

Sincerely,

***** *************
Business Response
Date: 18/02/2025
Hello *****,

Thank you for reaching out and giving us the opportunity to clarify your concerns. We appreciate your feedback.

According to Shopify's Terms of Service, Section 5.10, we do not provide refunds. Our platform operates on a subscription basis, which means the responsibility for managing your account, including its activation and cancellation, rests with the account holder. Our system does not automatically monitor account activity or proactively reach out in cases of inactivity. We respect the autonomy of our merchants to manage their businesses according to their individual preferences. Additional our records indicate that there hasn't been any contact made with our support team regarding issues you might have experienced with logging in or managing your account.

Sincerely,

***** | Shopify Operations Lead
Initial Complaint
Date:02/02/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I closed my business last year through my web host, shopify. Shopify claims i owe them over $100 for unpaid website fees, but that is untrue. Shopify is refusing to send me my 1099-k form so i can file my taxes without payment of the website fees and reactivation of the site. So now i am unable to get my 1099-k which is a federally required document, to which i cannot file taxes without. Shopify customer support has been no help, and only suggests i pay them to get it. These documents cannot be accessed if your website is frozen. All i want is my 1099-k sent to me so i can file my taxes.
Business Response
Date: 06/02/2025
Hello ****,

***** here, an Operations Lead at Shopify.

Thank you for sharing your concerns regarding your 1099-K form. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, can you please provide me with the ticket number from the chat you had with our Support Team so I can investigate this with more detail?

Thank you,
*****
Initial Complaint
Date:02/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shopify has hosted my web store since 2019. I received a notice in the fall of 2024 requesting updated business information to continue receiving my store income. I have provided my Articles of Incorporation, Annual Corporate Return from my registry, 2024 Tax Assessment documents and personal identification. All which confirm that I am a director of the company, and that the business number they have on file is correct. There was an issue with their software when I uploaded the requested information. I was told to contact support. I did, and I was told that I would be receiving an email from the verification team to sort it out in 3-5 days. It has now been months. I have followed up numerous times to no avail. As of February 3rd, 2025, they will suspend my account and I will no longer receive income from my store front on their platform. I have done everything in my power to give them what is needed, I have followed up numerous times with support. I have reviewed the help documentation as to what is required. I have met the requirements with the documents I have provided. Their communication and support has been terrible, they have not resolved the issue, and as of tomorrow, (Feb 3rd 2025) I will not longer be able to receive the proceeds of sales I make on my store front. This will significantly impact operations of my seasonal small business. I do not know where else to turn to solve this. Shopify has not fulfilled their obligations and now I am in a precarious situation with my business. I do not know where else to turn. I am paying for their service, which includes handling payments and distributing them to me, but as of tomorrow this will be suspended. Despite months of trying to resolve this from my end, nothing has been done on their end and I am suffering the consequences.
Business Response
Date: 05/02/2025
Hi ****,

My name is *****, Im a Support Lead at Shopify. Thank you for letting us know about the issue youre having with verifying your documents. Our Merchant Verification team sent you an email with the ticket ID ************************************ yesterday (February 4th, *****) to let you know that the issue has been resolved.

Please let us know if you continue to experience issues by replying directly to that ticket ID.

Thanks,

***** | Shopify Support Lead

Customer Answer
Date: 05/02/2025
Complaint: 22890043

I am rejecting this response because:

The company failed to address my concern in a timely manner. Despite 7 interactions with support, they did not acknowledge my concerns until I reached out to a third party. While the issue is now resolved, there is a systemic issue with their customer support that was not acknowledged. I would like to know that my complaint is still valid, despite the late resolution, and that actions will be taken to improve service to myself and others who rely on their platform for income.

Sincerely,

**** Michael *******
Initial Complaint
Date:02/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I launched an Shopify Online store and have not been able to access the store for two years. I paid $9.00 for 24 months and wasn't able to access the store. There is no option to speak with a live customer service *** and when I go through the live chat is is not a live chat it keeps on ***eating the same answer to every question or concern I have asked or addressed. I have contact Shopify by email numerous time and the issue has not been resolved. I had to go into the bank and close the card so they wouldn't continue to charge me for a product I don't have access too. If you ****** you will see several complaints about Shopify live chat is not a live person. I would like a refund for $216.00 to resolve this issue.
Business Response
Date: 05/02/2025
Hi ********,

My name is *****, Im a Support Lead at Shopify. Thank you for letting us know about the issue youre having with logging into your store and requesting a refund.

To start, I want to set the expectation that Shopify does not offer refunds, as mentioned in our Shopify Terms of Service section 5.10 (*************************************************). Additionally, I see that our Accounts Security team reached out to you on ticket # ******** on April 15, 2022 to assist you with accessing your store, and did not receive a response from you.

With that said, Im happy to look deeper into the issue youre experiencing to see how we can assist further. Due to the public nature of this platform, we are unable to share specific information about your account here. I have sent you an email with the ticket # ********. Please respond to that email directly if you have any questions or concerns.

Thanks,

***** | Shopify Support Lead
Initial Complaint
Date:02/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am writing once again regarding the refund of $545.74 that was issued to my previous credit card account (ending in 3716) on October 21, 2024. This issue has been ongoing for months now, and despite numerous escalations and continuous efforts on my part, I have yet to receive the refund.Since last year, I have been in contact with multiple Shopify representatives and your billing department. Several cases have been opened and escalated, yet in every instance, the case was either closed without resolution, or I was advised to contact my bank, which I have done on several occasions. Each time, I have been informed by the bank that they have no record of receiving the refund, as the credit card is no longer active. I have spoken with several bank representatives, and they have confirmed this repeatedly.Please note that the credit card associated with this transaction is in my fiance and business partner, Katherines name, as you can see in the email thread.Despite the numerous cases opened and escalated with Shopify, no one has ever been able to help resolve this issue. It has been an ongoing cycle of opening and closing cases, with no final resolution or action taken to actually get the refund. As of now, we have not received any of the funds, and the bank continues to confirm that the payment was never processed.I am attaching a screenshot as supporting evidence, which shows that the refund was issued but has never been received. You can also access additional supporting documents via this ****** Drive link: ************************************************************************************ I would greatly appreciate it if your team could issue the refund to my current bank account, and send me the appropriate form to update my banking details.This situation has been both frustrating and time-consuming, I look forward to your prompt response and hope for a quick *************** regards,****** Krasnopevtzev
Business Response
Date: 05/02/2025
Hello ******,

My name is ****, and I am an Operations Lead at Shopify. Thank you for reaching out regarding the refund for your account.

I can see that your request has been escalated to our Billing Team under ticket ID ********, and they are actively working to resolve your refund issue.

If you have any other questions, please reply to that ticket.

Best regards,
**** | Operations Lead, Shopify
Customer Answer
Date: 18/02/2025
The refund has been received. Thank you, BBB, for assisting in resolving this issue. I appreciate all the help; Shopify successfully managed to resolve the case and issue the refund.
Customer Answer
Date: 11/03/2025
Dear Shopify Support Team, I hope you are well. I am writing to file a complaint regarding the ongoing difficulty in converting my Shopify account, currently set up as a personal account, to a corporate account for my business, ************, which operates in the **** This issue has been ongoing since last year and has been incredibly challenging to resolve. To summarize the issue: - I initially set up my Shopify account under a personal account as a **** business, but I now need to convert it to a corporate account under ******. - My business, ************, is owned by a corporation in Canada (*************), and the *** operates in the **** - I attempted to start this process, but I am unable to upload the necessary documents for my corporation due to the account being initially set up as a single-member ***. As a result, I am stuck and unable to move forward. Despite several attempts and many conversations with Shopify support, I have not received the proper assistance to resolve this. My case has been escalated under Ticket number ********, but I have not received any follow-up or resolution. I need Shopify to: - Convert my account from a personal account to a corporate account for ************. - Allow me to upload the required documentation for my ***, including Articles of Incorporation and other necessary corporate documents. - Provide direct assistance from a Shopify specialist who can ensure that my account is properly set up for **** corporate use. The lack of resolution and difficulty reaching support has caused significant delays in managing my business. This has been ongoing for over a year. I am requesting that this matter be escalated to senior management or someone with the authority and expertise to help me convert my account and move forward with uploading the necessary corporate documents. I look forward to your prompt response and a resolution. Best regards, ****** Krasnopevtzev
Business Response
Date: 11/03/2025
Hello ******,

My name is ****, and I am an Operations Lead at Shopify. Thank you for reaching out regarding your Shopify Payments account.

I have reached out to the team responsible for your account, and they request that you respond to ticket ID ************************************ to specify whether you would like to continue with Shopify Payments US or switch to Shopify Payments Canada. Once you provide this clarification, the team will be able to set up your Shopify Payments account according to your preference.

Please direct your response to ticket ID ************************************ and indicate your choice moving forward. The team will then be able to assist you further.

Best Regards,
**** | Operations Lead, Shopify
Customer Answer
Date: 11/03/2025
Dear ****,

Thank you for your response.

It appears there has been some confusion regarding my issue. My Shopify Payments account is functioning correctly and is linked to my **** business bank account. There are no issues with Shopify Payments.

To clarify, the issue I am encountering is that I need to change my Shopify account type to a business account in the **** Currently, my account is set up as a personal account in Canada. I would appreciate it if you could provide me with a secure link where I can upload all of my corporate documents, enabling the change to a **** business corporate account.

I would also like to note that I have followed up several times via the ticket, but I have not received any response. I have attached a screenshot of the related ticket for your reference.
I kindly request that this issue be addressed promptly, as it has been pending for some time.

Thank you for your attention to this matter. I look forward to your response.

Best regards,
****** Krasnopevtzev
Customer Answer
Date: 12/03/2025
Complaint: 22889543

I think there is a confusion here, this complaint is actually done and resolved and even sent a message that it is now closed. I do have a new complaint #******** which is on a different topic. I will be waiting for a resolution for the ticket #********

my shopify address is: soulffee-coffee.myshopify.com

Sincerely,

Arkadi Krasnopevtzev

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