Business Profile

Ecommerce

Shopify Inc.

Complaints

This profile includes complaints for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,487 total complaints in the last 3 years.
844 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:30/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a Shopify store front customer. ******************** without warning or a given reason has deactivated my store and taken my access to my store away. I have reached out to their customer service many times, I have sent them the information they requested to resolve the "issue" and I still have no access to my store, I have not been given an eta or a reason for my store being shut down. I have many chat logs of their lies, neglect and mishandling of the issue. They are denying me the right to talk to a supervisor, they are denying me the right to talk to management, they are denying me the right to make a complaint.
Business Response
Date: 03/02/2025
Hello ****** York,

My name is Lali, and I am an Operations Lead here at Shopify. This message is regarding your Better Business Bureau complaint. I will be personally handling your request to ensure it is resolved efficiently.

To proceed, I require some specific information to help locate your store and verify your identity, as maintaining the privacy and security of our stores is our top priority. Please provide the following details:

- Your Shopify store URL (e.g., example.myshopify.com)
- The email address associated with the store (if it differs from the one you initially used, kindly CC that email address in this thread and respond from it to confirm your identity)
- Any related support ticket numbers concerning this issue

Once I receive this information, I will conduct a thorough investigation and update you on the next steps.

Thank you for your cooperation.

Lali
Operations Lead | Shopify

Customer Answer
Date: 03/02/2025
Complaint: 22876212

I am rejecting this response because:

I may have clicked the wrong button but did not see a reply button on the BBB page. My store URL is kx03pn-dn.myshopify.com and my email is the email on the account *********************************************************
Shopify Merchant Trust Team

Ticket ID: ************************************
Your ticket ID is ********
ticket number 54556018
ticket number 54592674
ticket number 54611216
I hope this is all the information needed, let me know if you need anything else. I also have already sent my ID, Business License, I have an EIN if needed, and I am not sure how to prove my inventory as I am a dropship seller and my products ship direct from my wholesaler, if you still need proof of inventory please advise

Sincerely,

****** York
Customer Answer
Date: 06/02/2025
Hello, I got a response from Shopify but did not know how to respond with the information they requested. It appeared there was two options, one to accept their reply and close the case which I do not want to do until the problem is fix and the other option to reject their message, so I rejected their reply but wrote them all the information in that response that they requested.
Is there anyway to get their direct number so that I can call them? It has been 3 business days, maybe 2 since I responded and I have yet to hear from them and I checked my Shopify account this morning and it is still down. This is causing huge inconvenience for my small business.
Business Response
Date: 13/02/2025
Hello ******,

Thank you for providing the additional information. I've reviewed your request and noticed the Merchant Shopify Trust Team sent communication regarding your store via ticket 664b9e5f-c9c3-45cb-99c8-007309950c5c

As mentioned in the email, If you believe that your account was terminated in error, as a first step, please use the following link to appeal the decision: ***********************************************************************************************************

Regards,

Lali | Shopify Operations Lead
Customer Answer
Date: 18/02/2025
Complaint: 22876212

I am rejecting this response because: I clicked the link in the original message from Shopify and sent in the information requested 22 days ago.
I have not got a response, the problem has not been corrected. Its been 23 days since this started and my site is still down.
I need this to be corrected in a timely manner and despite multiple conversations with Shopify advisors and them telling me someone will be right on it and they are working on it now, nothing has been fixed, no one has told me why my site was closed and obviously this has not been handled in a timely manner.
What do we need to do to get this corrected?

Sincerely,

****** York
Business Response
Date: 27/02/2025
Hello ******!

We have reviewed your request and noticed our Shopify Merchant Trust Team emailed you on February 24th informing we have reinstated your account.

Please note that you may need to select a paid subscription plan for your store when logging in.

Reference ticket: 664b9e5f-c9c3-45cb-99c8-007309950c5c

Don't hesitate to reach out if you need further assistance.

Regards,

Lali | Shopify Operations Lead
Initial Complaint
Date:30/01/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Shopify, **** regarding their withholding of my funds and placement of a reserve on my account.On December 3rd I discovered that Shopify had placed a reserve on my account, withholding 20% of my sales in funds. Despite my repeated attempts to resolve this issue, Shopify has failed to provide a satisfactory explanation or release the withheld funds.I need these funds to pay my bills and full fill my orders how am I supposed to full fill orders without my full amount of money? I also have over ****** sitting in my pay out account I have reached out to customer service over 9 times with no help what so ever except they will create a ticket! I am seeking legal council and have a lawyer looking into my account and digging further into this matter I also have 25 other merchants that are having the exact same issue within communication. Withholding funds is a breach of contract and illegal. Please release my funds. As a merchant, I rely on timely access to my funds to operate my business. Shopify's actions have caused me significant financial hardship and inconvenience.I request that Shopify immediately release the withheld funds and remove the reserve from my account. I also expect a formal explanation for their actions and assurances that this issue will not ************** Information:***** *** boutique LLC **************** I appreciate your attention to this matter, and I look forward to a prompt resolution.Sincerely,***** ******
Business Response
Date: 03/02/2025
Hello *****,

My name is Lali, and I am an Operations Lead here at Shopify. This message is regarding your Better Business Bureau complaint. I will be personally handling your request to ensure it is resolved efficiently.

To proceed, I require some specific information to help locate your store and verify your identity, as maintaining the privacy and security of our stores is our top priority. Please provide the following details:

- Your Shopify store URL (e.g., example.myshopify.com)
- The email address associated with the store (if it differs from the one you initially used, kindly CC that email address in this thread and respond from it to confirm your identity)
- Any related support ticket numbers concerning this issue

Once I receive this information, I will conduct a thorough investigation and update you on the next steps.

Thank you for your cooperation.

Lali
Operations Lead | Shopify

Customer Answer
Date: 03/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:30/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been with Shopify since February 2024 and everything was great. On January 9th, 2025 our bank refused a Shopify payment because of check fraud on our account. Big mistake by the bank!! However, since then we haven't been paid for over 300 invoices for various amounts. They have made a handful of small payments but have not paid us in full for any day since January 8th. We have tried the "chat" that they recommend, and it has gotten us nowhere. A "BOT" is not going to solve this issue, and it is impossible to actually get a human on the phone. They recommended that we try a different account number, and we have tried to install it 4 different times and the payments continue to fail. This reinstall your bank account seems to be their way of stalling. We cannot talk to a human to try to resolve this situation which is now over $45K that we have not been paid. Every day the payout says "FAILED". We are a small business and cannot continue to ship product and not get paid. We are not sure what the next step needs to be other than legal action, because there is NO customer service. It's hard to imagine that a worldwide company with NO customer service. We are not the only ones with this issue. There are plenty of complaints on their own website and on their ******** site with people having the exact same issues.The site has been good for our company, but we can't continue to ship out $2,000 worth of product a day and NOT get paid for it. It is a real shame that a 30-minute phone call with a human could probably get this solved, but they will not let you speak to an actual person. Maybe this will spur them on?
Business Response
Date: 04/02/2025
Hello Lem,

***** here, an Operations Lead at Shopify.

Thank you for sharing your concerns regarding your bank account change and payout hold, we recognize the impact this can have on your business. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward.

According to our records, our Account Security Team sent an email to you on January 23, 2025, notifying you of the newly enabled functionality to update your bank account information. We requested that you respond via Ticket ID: ************************************ upon completing this update in order to remove the hold on your payouts. New updates regarding the status of the payout hold have been communicated on February 4, 2025 under the same ticket number following your discussion with our live Support Advisor Team, who escalated your request to Account Security. If you have any further questions, please respond back to this Ticket ID as the Account Security Team is best suited to support you in regards to this matter.

Best Regards,
*****
Initial Complaint
Date:30/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A client submitted a chargeback for two rings she purchased.1. She said the crystals are fake - which is not true i have proof my crystals used are certified real.2. The client complained about only 1 ring being make with fake crystals but she got a refund for 2 rings. (The other ring was made with shell.) Shopify settled the case in favour of the client but it does not seem fair seeing as my items are NOT in genuine! I spoke with my bank and they agreed to recover the $214.55 to me and not Shopify is keeping the money out of my next payout. This seems extremely unfair as they should either make the client return the rings to me (as i offered her the option to exchange for another item if she wasnt happy with the rings)Please help me with a resolution as I am a small business and cannot affored a loss of inventory and funds like this.Thank you.
Business Response
Date: 07/02/2025
Hello,

My name is Lali, I am an Operations Lead here at Shopify. I will be supporting you through this request.

We recognize the challenges you have been experiencing with chargebacks. I understand how challenging they can be to manage, and depending on your bank, they may pose significant issues for the stability of your account.

******************** cannot predict whether a customer will initiate a chargeback. Our fraud analysis system is among the best in the industry; and help identify fraudulent activity and flag high-risk orders: **********************************************************************************************************

In this case, Shopify's role is solemnly transactional, since we act only as a link between your store (the merchant) and your customer's bank by transmitting information from one party to another. When chargebacks do occur, we offer a mechanism for you to respond directly to the customer's bank, as well as the option to contact the customer to resolve the issue directly. You can find more information regarding chargebacks in the following *********** document: ******************************************************************

Regards,

Lali | Shopify Operations Lead
Initial Complaint
Date:30/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I transferred a domain to Shopify, and since my subscription lapsed they have held the domain hostage. The domain was not purchased on Shopify, and I want it to be transferred back to me.
Business Response
Date: 03/02/2025
Hello ****** ******,

My name is Lali, and I am an Operations Lead here at Shopify. This message is regarding your Better Business Bureau complaint. I will be personally handling your request to ensure it is resolved efficiently.

To proceed, I require some specific information to help locate your store and verify your identity, as maintaining the privacy and security of our stores is our top priority. Please provide the following details:

- Your Shopify store URL (e.g., example.myshopify.com)
- The email address associated with the store (if it differs from the one you initially used, kindly CC that email address in this thread and respond from it to confirm your identity)
- Any related support ticket numbers concerning this issue

Once I receive this information, I will conduct a thorough investigation and update you on the next steps.

Thank you for your cooperation.

Lali
Operations Lead | Shopify
Initial Complaint
Date:28/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shopify provided me as the Merchant who host my website on their platform that adding the fraud risk checkbox for customers would automatically protect me against chargebacks. December **************************************************** which ******************** automatically deducted $25 from my account as well as $337.00 for the order as their was ***** tracking available showing the order shipped and delievered, a no refund policy in place, and the checkbox that Shopify told me to add. Shopify got this chargeback request on December ******* and did not submit my supporting evidence to the BANK until January 27, 2025. When asking Shopify why are you all holding the evidence for so long with submitting this, they indicated that it is apart of their policy and if we want to edit or update anything. Well I told them multiple times I do not want to edit or update nothing, I need my money back as they customer reported this as "credit not received" but NEVER shipped anything back to me for me to even provide a credit. That is stealing. I questioned Shopify several times if their is NOTHING in place to protect the merchants that host on their sites. They stated they only work as intermediary between merchants and banks for chargebacks. I then asked them to go back to the bank as I had good evidence such as tracking, return policy, no communication showing that the customer even returned back to an actual address that belonged to my company. they stated they could not go back to the bank.
Business Response
Date: 03/02/2025
Dear Shaqualla,

Thank you for reaching out and sharing your experience regarding the recent chargeback issue. I understand how frustrating situations like this can be, and I appreciate your patience as we clarify the process.

I want to emphasize that while adding the fraud risk checkbox can help mitigate certain risks, it does not guarantee protection against chargebacks. Chargebacks are initiated by the cardholders bank, and once initiated, Shopify acts as an intermediary in the process rather than as a decision-maker on the outcome.

Regarding the submission of evidence, it is important to note that evidence is not submitted to the bank until the due date in the chargeback portal. This policy allows merchants the opportunity to adjust or update their submissions should additional information become available. We understand this may seem frustrating, but it is a standard practice to ensure that you have the chance to present your best case.

Additionally, I want to clarify that Shopify does not resolve chargebacks directly. Our role is to facilitate communication between you and the bank involved, and we provide you with the tools necessary to respond to chargebacks. For more detailed information on chargebacks, please refer to our Chargeback Guide: *************************************************************************** Reasons for a chargeback: *************************************************************************************.

If you have documentation showing that the order was delivered as per the ***** tracking, along with your no-refund policy, I recommend consolidating that evidence and ensuring it is submitted during the evidence submission timeframe for future chargebacks. This could greatly assist against any claims, but ultimately the decision is held with the cardholders bank.

We understand this situation is difficult, and we appreciate your understanding of the chargeback process. Please feel free to reach out if you have further questions or need additional support.

Best regards,

**** | Shopify
Operations Manager
Initial Complaint
Date:28/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Shopify, **** regarding an unresolved issue with my website access and a lack of satisfactory customer support. The incident started when I attempted to pay my bill for a single charge of $66.71. I updated my credit card information and pressed Submit to complete payment via Shopifys platform. Immediately afterward, I lost access to my website.
Business Response
Date: 04/02/2025
Dear 7xchange Llc,

My name is ****, and I am an Operations Manager here at Shopify. Thank you for reaching out and sharing your experience regarding the status of your account. I understand how frustrating situations like this can be, and I appreciate your patience as we clarify the process.

Upon further review, I have noted that our Merchant Trust Team has reached out to you today in Ticket ID: ************************************. Please follow up directly with this team, as the ultimate decision regarding your account status rests with them. This is the best escalation path for any further questions you may have.

Thank you for your understanding, and I hope your concerns are addressed promptly.

Best regards,
**** | Shopify
Operations Manager
Customer Answer
Date: 05/02/2025
Complaint: 22868605

I am rejecting this response because:
Good afternoon,

We are writing to formally dispute the unjust termination of our Shopify account and to demand immediate reinstatement. Our business does not present any level of risk, and we have never processed a single payment using Shopify Payments. We exclusively use ************** Services for payment processing.

This issue arose solely when we attempted to update our payment method to pay our Shopify bill of $67. As you can see from the multiple support chats over the past few weeks, our account became inaccessible after updating our card information and attempting to process the payment. A Shopify specialist confirmed that our payment was processed and assured us that our account would be unlocked soon. However, nearly three weeks have passed, and we are still unable to access our account.
Subsequent conversations with your support team have only added to our frustration. We were initially informed that our account was terminated due to a "flagged credit card." However, this makes no sense, as our new debit card was issued directly by *****. We contacted ***** to verify whether our card had been compromised, and they confirmed it had not. Another Shopify specialist later acknowledged that our account malfunctioned due to multiple failed payment attempts while we were waiting for our new physical card to arrive.
Given these facts, we fail to understand how our business presents a risk. We were simply trying to pay our bill, and the mishandling of this situation has resulted in unnecessary financial losses for our business. The lack of transparency in your review process, coupled with the conflicting explanations from your team, is unacceptable.
We have already filed a complaint with the Better Business Bureau (BBB) and have retained legal counsel. If this matter is not resolved immediately and our account is not reinstated this week, we will pursue legal action in small claims court to recover our losses.
We demand a prompt and reasonable resolution to this matter. Please reinstate our account and restore our access without further delay.
We expect your response within 24 hours.

Sincerely,

*************
Business Response
Date: 10/02/2025

Dear BBB,

I am reaching out regarding BBB complaint ********. The status of the merchants account is being handled by our Merchant Trust Team in Ticket ID: ************************************.

Due to privacy and safety reasons, we are not able to share details of the investigation against the account, but the status of the account is final as communicated to the merchant in Ticket ID: ************************************.

Best regards,
Shopify | Operations Manager
Initial Complaint
Date:28/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have reached out multiple times in regards to missing $1,770.34 from my payouts. This has yet to be resolved, my account is now frozen as I have been unable to make the orders for the customers or pay the reinstate fees due to them holding. This is my only income source so this has made it extremely difficult and frustrating. Conversation with support was 11/14/2024 where they stated they would get back to me and never did.
Business Response
Date: 31/01/2025
Hello Jordyn,

My name is ****, I am an Operations lead at Shopify. Thank you for reaching out about your account and missing payouts.

I have sent you an email under ticket ID ******** with the subject line 'In Regards to Your BBB Complaint ********'. In order to look more into these missing payouts, I will need to authenticate you as the account owner. Here at Shopify, we take the security of our merchants and their accounts seriously and must follow certain steps to resolve situations like this. Please reply to that ticket with the requested information so we can help resolve this matter for you.

Best Regards,
**** | Operations Lead, Shopify
Initial Complaint
Date:27/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shopify continues to send us emails about losing access to our Partners account (ID ******** as we have not logged in in over 2 years. When we try to login to reactivate the account, it asks us to create a new account. We have been signed up as a Partner in the past, so please advise. We tried getting in touch with your Support Team and they either said it was spam (which it is obviously not, and it's wrong to not look into issues) or that they would escalate and we never hear back. Please advise.
Business Response
Date: 31/01/2025
Hello *********,
I am *****, a Support Lead here with Shopify. I am sorry to hear you are having difficulties logging into your account.
In order to troubleshoot this issue with you further I will need some more details. Due to the public nature of the BBB and the sensitive information we will be discussing, I have sent you a new ticket to your email. Please respond to that email directly so that I can continue to resolve the issue.
Regards
*****

Customer Answer
Date: 31/01/2025
Complaint: 22866095

I am rejecting this response because:

I did respond and have all information mentioned in this ticket. I will need you to be specific on what you need.

Sincerely,

********* *******
Business Response
Date: 05/02/2025
Hello *********,
***** here again from Shopify. I have replied to you directly in Ticket ID - ********. I have explained why I am requesting the particular information. Please respond to that ticket directly so that I can help resolve your issue as quickly as possible.
Regards
*****

Customer Answer
Date: 05/02/2025
Complaint: 22866095

I am rejecting this response because:

My issue has not been addressed. Im providing the information sent to Shopify over email below:
Hello,

The link provided in the email is below.

Again, as mentioned in the complaint, when we enter our email *************************** to login, we are sent to create an account, meaning your company doesnt detect our account. Please advise on this. Also including screenshots of the email received in case this wasnt provided before.
Sincerely,

********* *******
Business Response
Date: 14/02/2025
Hi *********,
***** here again from Shopify. As I have already advised in Ticket No - ********, the email address that you are entering may be incorrect. This is the reason the system is showing you the create account screen. Please work with the Account Owner of the account to input the Account Owner email address to resolve the issue.
Regards
*****

Customer Answer
Date: 17/02/2025
Complaint: 22866095

I am rejecting this response because:

No email received. I need some confirmation on if you sent it and where. The only email that could possibly be a primary is ******************************* and I do not see ************************* added as a user on any of our stores. Again, please advise.

Sincerely,

********* *******
Business Response
Date: 25/02/2025
Hello *********,
***** here again from Shopify.
Security is paramount here at Shopify. We cannot give out details of any store or account without a Merchant chatting within our authenticated software. I have advised on the steps to gain access to your account. It is a Merchants responsibility to keep all login details. You can contact our *********** if you have any other technical issues. This matter is now considered resolved.
Regards
*****

Customer Answer
Date: 25/02/2025
Complaint: 22866095

I am rejecting this response because:

I cant even log into my account to do anything Shopify is asking for. ***** is well aware of the same and has done nothing here.

Sincerely,

********* *******
Initial Complaint
Date:27/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 22, 2024, Shopify blocked more than $150,000 without any communication or explanation for such a measure. All attempts to contact the company are an endless delay with no possibility of resolution. They say they will keep the blockage until March 12, 2025 and nothing more. I have had and am having a huge loss due to this attitude. And because my business model is dropshipping, I had to refund more than $26 thousand dollars, causing extreme loss. I ask for your help in this resolution so that I do not have to go to court.
Business Response
Date: 29/01/2025
Hi *******,

My name is ********, and I'm a Support Lead here with Shopify. I regret to hear about your experience; however, I can confirm that the best course of action is to direct any inquiries you may have regarding the status of your account to the ticket noted in this complaint. The BBB is a public platform, and account details cannot be discussed here under any circumstances.
The team working on the matter is best equipped to provide any additional context you may need.
Kind regards,
******** | Support Lead

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Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

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