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Business Profile

Heating Contractors

Rick Menard Heating & Cooling Ltd.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:16/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Menard Heating & Cooling installed a new furnace and a/c unit at my property at *** ******** **** ****** in July/August 2014. The contract for the new HVAC system included a 10 year warranty on parts and labour.
    The contractor completed an annual service on the furnace in January 2022 and discovered that the gas valve was not operating correctly. The technician concluded that the gas valve will need to be replaced and possibly the control board.
    I have emailed the company numerous times requesting an update on when the repairs will be completed (see attached) as well as called the office and left messages. I have not received a response to my emails or phone calls.
    Now that the winter season has arrived it is important that this repair be completed asap.

    Business Response

    Date: 17/11/2022

    Good morning,

     

    Thank you for sending this to us. Please send our apologies to the client, as we did have this call on our radar but with higher-than-normal calls the last few months we have pushed back non-urgent requests. This however has been pending for way too long and we will resolve ASAP. We will order the part and contact the client right away to schedule a time. We normally respond to all calls and emails and for this we apologize once more. 

     

    Thank you

    *******

    Customer Answer

    Date: 17/11/2022



    ****** ******** *******



    I have reviewed the response made by the business in reference to complaint ID 18414772, and find that this resolution is satisfactory to me if Menard Heating follows through on its commitment to complete the work in a timely matter.

    Note that the defective gas valve restricts the operation of the furnace to 40% capacity, therefore, with significantly colder temperatures expected in the coming months, time is of the essence.




    Sincerely,



    ******* ****

Rick Menard Heating & Cooling Ltd. is BBB Accredited.

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