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Business Profile

Long Distance Phone Service

SelectCom Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Long Distance Phone Service.

Complaints

This profile includes complaints for SelectCom Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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SelectCom Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have cancelled service with SelectCom and they continue to bill us for the last 8-10 months now. We unfortunately paid a couple of these invoices by accident as our bookkeeper was not aware. Looking for get these refunded but mainly get the bills to stop. Nobody will return our emails and our calls are just getting pushed to "we will let the billing **** know".

      Business Response

      Date: 07/05/2025

      In response to Complaint ID: ********.


      We would like to reiterate that we worked with the client to best overcome their challenges with our services. Subsequently the client elected to port their phone numbers to a different carrier.
       
      As telecom is a critical service to businesses, a closing of account flows through several checks and balances to ensure that clients are insulated from outages and loss of phone numbers.
       
      Internally we have launched an audit of activities relating to the account to ensure the proper sequencing of notification, account closure, and balance closing. This process is currently sitting with our financial team who will advise the best resolution path for the client.
       
      We will be sure to update this file with our findings and advise the outcome of the dispute. We appreciate your patience as these steps are completed.
       
      Best,

      Customer Answer

      Date: 08/05/2025

      Complaint: 23170869

      I am rejecting this response because:

      There is no resolution yet. I will accept it once there is a resolution made. How long can an audit of activity take, cant that be done before responding to the BBB many weeks later?


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:07/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      E-mailed the company on August 16th to request my services (business phone and internet) be cancelled before my next bill as I was moving locations and no longer needed the service. I received confirmation on the same day from a person named *** that my request was forwarded to their "orders team".Between August 16th and today (October 27th) I have sent 12 e-mails and had several phone conversations regarding this issue with no resolution.I was promised a refund for my September bill (the account was supposed to be cancelled by an employee named ******* who I spoke with on the phone. She told me that my request had been "missed" and it was not assigned to anyone for completion. I e-mailed and called ********* from SELECTCOM on October 22nd after noticing ANOTHER charge from them taken on October 21st. She tried to tell me they did not take any money and then told me I had to go to my bank to have them stop the payment (not how it works). The conversation ended with her telling me she would reach out on Friday because that is when their payments are posted.I then emailed her manager "****" regarding my frustrations with SELECTCOM on October 23rd.I spoke with the bank so said that the company is to cancel auto-payments on their end (which I knew). I paid $12.50 to put a stop payment in hopes that they will stop taking $$ from my account.I have not heard from ****, ********* or anyone else in regards to a resolution.I have all emails in a PDF but kept getting an error when I tried to attach it.

      Business Response

      Date: 18/11/2024

      On November 8th, 2024, ******** **** emailed *************** regarding the payment issue. A reply by email was sent on November 8th to confirm that the payments being received were not being initiated by SelectCom and they are being processed as a payment through the bank.  It was suggested to verify with the bank that it was not set up as a scheduled/pre-authorized payment. Later that same day, I was notified that the bank had been contacted and that the payments had been stopped.  A refund was requested for the overpayments made.  I confirmed that a ticket was created to our Accounting team to process the refund.   A refund will be issued after the next billing cycle in December.

    SelectCom Inc is NOT a BBB Accredited Business.

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