Complaints

This profile includes complaints for Venom Motorsports Canada/ USA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Venom Motorsports Canada/ USA

  2481 Kaladar Avenue Unit 103 Ottawa, ON K1V 8B9

  
• 

  Venom Motorsports Canada/ USA

  1380 S Caldwell Cir Anaheim, CA 92805-6408

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 2nd 2023 I saw an unauthorized charge to my debit account for the amount of $2,585.98 which I quickly disputed with my bank. I live paycheck to paycheck and can hardly afford to keep my family afloat, I cannot afford this nonsense. My bank has heard back from this company where they are stating that the charges are legit, the address it was shipped to has not been our address in over 6 years. My bank forwarded me all of the documents that this company provided as proof where I have reviewed the information to find that they are lying. They are adamant that the motorcycle was delivered to an ******** address, however, the tracking information that THEY PROVIDED states that it was delivered somewhere in *******, there isnt even a solid address shown in the tracking information. I dont have any information on this charge other than what venom Motorsports sent my bank which was forwarded to me. My ******** believe that they forwarded the product back to themselves for whatever reason since they are located in ******* themselves, where it was signed for by someone named **** on December 13th at 10:03am. At this point we do not know who ordered this or who received this product. The fraud agent with my bank, *****, has a theory that they have both the product AND my money. ***** is Being given the run around by this company so its slowing down her investigation. I need this company to stop what ever shady business they are doing and give me my money back.I have attached all of the *** documents that Venom Motorsports provided *****, my banks fraud investigator, on page 6 they state it was delivered to ******** **, however, they contradict themselves on page 12 stating it was delivered to ******* **.

  

  Business Response

  Date: 16/02/2024

  Hello,

  We hope this message finds you well. The cardholder associated with the transaction has opened a chargeback for fraudulent activity. As a result, the funds pertaining to your purchase have been refunded to the cardholder, and our company has borne the financial loss. We understand that this situation is concerning and inconvenient for you, and we sincerely apologize for any inconvenience it may cause.

  We want to assure you that we take the security of our transactions seriously. The decision to ship the products was based on the positive CVV and AVS responses received during the authorization process, indicating that the transaction was legitimate. Additionally, the order details, including the billing address, delivery address, and phone number, matched those provided by the cardholder.

  When a chargeback is initiated, funds are withdrawn from our account and refunded to the cardholder, who is safeguarded by their credit card. The cardholder retains possession of the funds and does not suffer any losses during this process.

  At this time, we kindly request your cooperation in resolving this matter. If you have any information or insights that could assist us in investigating this issue further, please do not hesitate to reach out to our customer support team at **************. Your assistance in this matter would be greatly appreciated.

  Thank you.

• Initial Complaint

  Date:28/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please refer to the attached document.

  

  Business Response

  Date: 07/12/2023

  We hope this message finds you well. We sincerely appreciate your feedback and your time in bringing your concerns to our attention. After a thorough review of your file, including email correspondences and warranty claims, we would like to address the issues you raised in your complaint.
  
  Firstly, we would like to confirm that our team has diligently reviewed your case, and we have concluded that we have fully complied with the terms and conditions outlined in our warranty agreement. As stated in our warranty policy, each product is covered by a 1-year warranty. We are pleased to inform you that the required parts for your motorcycle have been identified and replaced under warranty, and this has been done at no cost to you.

  Warranty Policy: ****************************************************************************
  
  Upon reviewing your email communications with our technical support team, it was noted that your bike required a new spark plug. It's essential to highlight that motorcycles, like any machinery, require regular maintenance to ensure optimal performance. In your specific situation, it seems that the prescribed maintenance, which includes crucial tasks such as an oil change and spark plug replacement within the ******* mile range, *** have inadvertently been overlooked. Notably, your motorcycle has now reached 721 miles, and regrettably, no routine tune-up or maintenance procedures have been performed on it to date.
  
  Nevertheless, we understand that maintenance oversights can occur, and we appreciate your understanding. Despite the lack of regular servicing on your part, our team has gone above and beyond to assist you by providing the replacement spark plugs and oil covered under warranty. The replacement spark plugs and fresh oil have been shipped to your residence via **** with tracking number 9374889685025059536721.
  
  We'd like to take this opportunity to emphasize the importance of ongoing upkeep and maintenance for your motorcycle. Regular servicing ensures the longevity and optimal performance of your bike. We genuinely hope that you will consider this in the future to ensure the continued smooth operation of your motorcycle.

  We trust that this resolution addresses your concerns, and we remain committed to providing excellent service to our valued customers. Please feel free to contact us if you have any further questions or if there's anything else we can assist you with.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:17/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bike came in dissaray the fenders were cracked as well as the fairings and then the bike wouldn’t even start not to mention it was the wrong bike entirely. I feel I deserve a full refund after I called and was accused if committing fraud which as an absolute lie i feel the customer service shouldn’t have been this horrible. The company needs to make this right

  

  Business Response

  Date: 19/11/2023

  Dear ***,
  
  I hope this message finds you well. We value the opportunity to address the concerns brought to our attention by ******* regarding the recent transaction and associated product shipment. We take such matters seriously and are dedicated to providing a comprehensive explanation.
  
  Upon thorough investigation, it was revealed that the actual cardholder, based in New York, reported the transaction as fraudulent and unauthorized. We were promptly notified by the cardholder, who took the necessary steps to inform their bank. Consequently, the bank deducted the funds from our account and returned them to the rightful cardholder.
  
  Regrettably, due to the timing of the cardholder's report, the product had already been dispatched to ******* in Florida. Despite the bank debiting the funds from our account and rightfully returning them to the legitimate cardholder, ******* currently possesses the product due to this fraudulent activity.
  
  Fraudulent transactions are a severe breach of our policies and the trust we place in our customers. As a consequence of *******'s involvement in this fraudulent activity, we regret to inform you that we cannot provide any future services to her.

  To ensure transparency and substantiate our findings, we have attached all pertinent supporting documents, including proof of the reported fraudulent transaction, the bank's deduction of funds, and the subsequent return to the cardholder.
  
  Thank you.

• Initial Complaint

  Date:09/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Motorcycle and since the first day riding it, its been having serious dangerous mechanical problems. One major problem I had was the engine kept stalling so I had replaced the part myself and apparently this wasnt the problem so now its been becoming worse The engine light is coming on and when that happens, I lose power of the motorcycle and its very difficult to control the motorcycle. The Motorcycle is also jerking, and the throttle gets jammed and sends me out of control to appoint that fell off the bike and the bike got scratched on the side left panel. I paid for two year warranty, and all the work needs to be done by me that has no mechanical Trade. This Motorcycle puts your life at risk due to all these mechanical problems happening at the same time. When a person buys a brand new motorcycle, youre not supposed to have all these mechanical dangerous problems. And I know theres such thing as a lemon law, and this motorcycle is clearly a lemon. If they cant completely refund me i demand an exchange Because theres nothing that you can do to this motorcycle to get it to run safely and properly.

  

  Business Response

  Date: 16/11/2023

  Hi ******,

  I hope this message finds you well. We appreciate your reaching out to us regarding the stalling issues you experienced with your motorcycle, and we wanted to update you on the resolution of your case.

  After reviewing all available documents since your purchase last year in November 2022, we confirmed that our team promptly addressed your concern in accordance with our terms and conditions. The engine light code indicated a Throttle Position Sensor issue, and our mechanics efficiently diagnosed this through the video you provided. We subsequently covered the necessary replacement part under warranty and shipped it to your residence via *** (Tracking Number: 1Z8FX6901231516581). Additionally, our team created a step-by-step video on how to replace the part, available on YouTube: *******************************************
  
  It has been three months since the replacement part was sent, and we haven't received any follow-up from you. We sincerely hope that the replacement has resolved the stalling issues with your motorcycle. However, if you are still facing any challenges or have further concerns, we are more than willing to assist you.
  
  As a gesture of goodwill, and to ensure your continued satisfaction with our product, we are extending your motorcycle's warranty for an additional three months. This extension aims to provide you with peace of mind and the assurance that we are here to support you. Feel free to contact us at ************** or by emailing ****************************************************** if you encounter any issues or require further assistance.
  
  Thank you

• Initial Complaint

  Date:31/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i purchased a new charger & new batterys for my grizzly **** after owning 1st batterrys and charger for 4 years and 1 month. never had any issues. new charger i put on and new batterys and used maybe 6 hrs of riding between mid feb and April and then we dont ride again until fall just too hot around here. i went to use it around 1st week of sept and charged but no power ****** had me send videos and when i looked at batterys they were swollen so the charger over charge feature failed ****** said which is common since since batterys are swollen. i paid almost ****** and had about 7 mos only used 2 mos. i want a refund or at least half of what paid. i have got another battery and charger ive purchased for around ****** lipo 50 amp.

  

  Business Response

  Date: 07/11/2023

  Dear Mr. ********************************* trust this message finds you well. I am writing to address the concerns you raised in your recent complaint regarding the replacement battery packs purchased for your Electric ATV. Our team has thoroughly reviewed your case and has taken into account all interactions and details provided.
  
  Upon thorough examination, it was noted that you purchased the replacement battery packs on January 25, 2023. The first report of issues with the batteries was received approximately 8 months later, in October 2023. Our records indicate that our team had no prior knowledge of any complications until this time.
  
  Upon receiving 360-degree images of the batteries, our mechanics observed that the batteries had swollen, suggesting possible overcharging or usage beyond the recommended specifications. While we empathize with the situation you're facing, it is important to note that such circumstances fall outside the coverage of our standard warranty, as per our terms and conditions.
  
  However, in an effort to provide a viable solution and alleviate the inconvenience caused, we are more than willing to assist you by sharing the costs of new batteries. This shared cost arrangement is our way of demonstrating our commitment to your satisfaction as a valued customer.
  
  Should you wish to take advantage of this offer, please feel free to reach out to our customer service team at ************** or simply respond to our emails. We are dedicated to helping you navigate through the process and ensuring a smooth resolution to this matter.
  
  Thank you for your cooperation and understanding.

• Initial Complaint

  Date:19/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the venom 250 auto bike and its been ***********************. When I received the bike we unwrapped it and all the oil leaked out of it so had to fill it with oil. It was pretty beat up and wouldnt stay running. I called customer support and they sent me a ******* link to repair it myself. Mind you, I paid extra to have it assembled and tested before it left the facility. I now have to pay to have it transported to a repair shop to get it fixed, thats what customer support advised me to do. I will never recommend this company to anyone for any reason.

  

  Business Response

  Date: 25/10/2023

  Hi ********,

  I hope this message finds you well. We want to express our sincere apologies for the inconveniences you have experienced with your recent purchase of the Venom 250 automatic Motorcycle. We take all customer concerns seriously and have thoroughly reviewed your file and interactions with our company.
  
  Upon reviewing your videos, which showed your attempts to start the bike while it was still in its original shipping packaging and still on the shipping pallet, it became evident that the bike's failure to stay idle was primarily due to a lack of fuel. While you paid for assembly, it is important to note that the shipping carrier mandates that we drain the gas from the bike before it's shipped to ensure safe transportation. In the carburetor, there typically remains a residual amount of fuel. This is why your bike starts but promptly shuts down, as it lacks the sufficient fuel necessary for proper operation. 

  To resolve this issue, please do the follow:
  

  1) Remove the bike from its packaging and shipping pallet.
  2) Fill the bike's gas tank up to capacity.
  3) Take the bike for a **** mile ride to allow the fluids to circulate and the engine to run properly.

  Please be advised that it is crucial for the bike to be taken out for a substantial ride, particularly after being in transit for an extended period. This step will help the fluids to circulate and enable the engine to function optimally. We value your business and would like to ensure your complete satisfaction with our product.
  
  If you are still interested in resolving this matter and would like to work with us to find a solution, we kindly request that you follow our recommendations and respond to our emails and phone calls. Kindly fill up the tank with gas and take the bike for a 5-mile ride. After doing so, please send us another video to assess the bike's performance following these steps or call us @ **************.

  We are committed to providing you with the best possible service and product experience. Should you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your patience and understanding in this matter and are looking forward to your reply.

  Customer Answer

  Date: 26/10/2023

   
  Complaint: 20757113
  
  I am rejecting this response because:
  You can obviously tell from the pictures that we completely unpacked the bike. The pallet has oil all over it and the gas was filled to 1/2 tank. I have a video that was sent put not able to post here. I received a call back from venom saying the idle needed adjusted and I need to learn how to do it myself. I went to take the skills test this morning to get my motorcycle endorsement but the back left blinker is not working so I failed the inspection. You can take this trash back
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/11/2023

  Hello,
  
  To proceed with the return process, kindly ship the motorcycle back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S ********************
  *******, **, 92805
  *************
  
  Once we receive the motorcycle at our facility, we will promptly initiate the refund process. The refund will be issued to the card on file that was used for the original purchase.
  
  We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you 

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ,I purchased I nine from venom motorcycle Canada . Which I made a bike mistake buying a bike made in ***** everyday something breaks . When you call the company they starts blackmailing saying you complain to bbb your creditors & review in googled . They give me hard time helping me .My bike is one month old & battery died is not only I am complaining

  

  Business Response

  Date: 13/10/2023

  Hello,

  After conducting a thorough search within our database, we were unable to locate a customer by the name of ******************* residing at **********************************************************, CANADA.
  
  To assist you further with your complaint, could you kindly confirm your name and provide us with your order number?
  
  Thank you for your cooperation.

• Initial Complaint

  Date:28/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a motorcycle from Venom Motorsports details:Jun 15 Debit ********** **** SP VENOM MOTORSP On ****** ************ CA REF # *********************** ********** $ 2,799.99-Upon receiving item found one tire was factory defective. Was told by Venom they were out of stock and production having none available for replacement. Was told by Venom to locate one on my own for purchase and I would be reimbursed. Found one in ** and purchased. Cost was $203.22. In the meantime Venom sent me two tires and rims that are a total different style and size, which I told them prior that I did not want if they were not exact replacements. Have requested reimbursement for the tire I was told to buy and return shipping fees to send back the tires and rims I did not want. Have even offered to settle for a parts credit for the amounts with the company. They are currently non responsive to any emails or ph calls. Have all documentation from day 1 for Venom motorsports. Emails, receipts, voicemails, etc...seeking refund of $203.22 the replacement tire cost I incurred as a result of being told to find and purchase one on my own that would be reimbursed.

  

  Business Response

  Date: 06/10/2023

  Hi ****,
  
  I hope this message finds you well. We would like to address the complaint you opened with us regarding your refund request. We apologize for any inconvenience you may have experienced during this process and appreciate your patience.
  
  We are pleased to inform you that, as of today, October 6, 2023, we have initiated the refund in the amount of $203.22, in accordance with your request. Please see attached confirmation. Please allow a reasonable amount of time for the refund to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we apologize for any inconvenience you may have experienced, and we appreciate your understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at ****************************************************** or by calling **************.
  
  Thank you!

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:14/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an electric ATV from Venom in May of 2021 for $1,186.49.By June of 2021, the motor stopped working. I contacted them about that and also other warranty items that have still never have been resolved to this date. I've accepted the fact that they don't honour their warranties and was simply just trying to purchase a replacement motor off them through multiple emails over the past year with no response. I decided to leave them a 1 star ****** review, which then prompted communication with *****. I filled ***** in with the situation and he advised over the phone that if I can provide any proof of correspondence via email within the first year of purchase stating that the motor was having issues, he would provide me a warranty motor immediately. I provided him with emails showing that I raised the issue of the inoperable motor only a month after purchase. He didn't own up to his offer, and instead offered via email for me to purchase a motor at 50% off for $112.50. All I would need to do is provide my shipping info and he would provide an invoice for the discounted motor. I sent my shipping information and then he called me to tell me that he would only provide me an opportunity to purchase a replacement motor if I delete my 1 star ****** review. I declined to allow him to extort me for a motor I shouldn't even be paying for to begin with.

  

  Business Response

  Date: 24/09/2023

  Hi *********

  I trust this message finds you in good health. Your feedback is greatly valued, and we are committed to ensuring your satisfaction as our customer.
  
  Upon conducting a thorough review of the email correspondence you shared and cross-referencing it with **************'s documentation, we have identified that the initial concern you raised on June 20, 2021, pertaining to brake issues was promptly addressed by our technical team on the following day. Our team kindly requested additional video evidence to aid in diagnosing and confirming the brake-related problem, and there was no mention of any motor-related issues at that time. It's important to note that you specifically reported issues with your brakes. See attached email thread for your reference.
  
  In response to our request made on June 22, 2021, you informed us that the *** was located at your cottage and that you intended to retrieve the video demonstrating the brake issues upon your return, which was scheduled for the upcoming Friday. Regrettably, our technicians did not receive any further communication from you until you reached out regarding a separate issue a whole year later in July 2022. This new issue involved starting and throttling problems reported 14 months into ownership on July 7, 2022, unfortunately falling outside the coverage period of your warranty. Nevertheless, our team remained committed to assisting you. However, it's worth mentioning that our team faced threats, an aggressive tone, and profanity from your end during this exchange.
  
  Considering these circumstances, I hope you can understand that we are unable to fully cover the cost of the replacement part under the warranty. Nevertheless, I'm delighted to inform you that I have secured approval for a one-time, exclusive discount of 50% on your order of replacement parts. If you are interested in taking advantage of this offer, please do not hesitate to get in touch with us.
  
  Thank you.
  
  

  Customer Answer

  Date: 24/09/2023

   
  Complaint: 20607672
  
  I am rejecting this response because:

  My issue is solely regarding the fact that Venom Motorsports tried extorting me to sell me a new motor.

   

  They refused to provide me with a warranty motor, which I've accepted. Then they offered to sell me a discounted motor which I also accepted. The next step was to send them my info then they would send me an invoice. After sending my info, instead of sending the invoice, I received a call from ***** who then told me he can't sell me the motor until I delete my ****** review. This is the time I got upset, and yelled at *****, advising him I will not delete my review in exchange for being able to purchase a motor at 50% off, which is insanely the same offer he's providing me now through this BBB complaint.

  I will not give this business any further business. To resolve this, I expect a new motor free of charge for how ***** handled the situation.

  It's.worth noting that ***** also advised me that if I can prove to him that I sent a message to ****, who no longer works there apparently, within the first year of purchase regarding the motor issue, he will send me one right away without any hassle. He lied and instead offered to sell me one, with the condition of deleting my ****** review - which won't happen, and is now the reason for my BBB complaint.

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/10/2023

  Hi ****,

  I'm pleased to inform you that I have secured approval for a one-time, exclusive discount of 50% on your replacement motor purchase. If you are interested in taking advantage of this offer, please do not hesitate to get in touch with us.
  
  Thank you.

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 20607672
  
  I am rejecting this response because:

  That is a copy & paste response posted only to make it appear that they are attempting to resolve this issue. When I did reach out to purchase the motor for 50% off, they refused to do so unless I delete my ****** review. That's extortion and I refuse to comply & refuse to give this business any more money. That's not a resolution to this issue. 

  I highly advise everyone reading this to stay far away from this company. They sell terrible products and do not stand by their products when they become faulty. Read all the reviews and do your own homework.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:29/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been contacting this company for ** g time and they keep giving me runaround and send me damage motorcycle . Even I cant even take this to mechanic because its ***** made bike .they do t even have parts for there equipments.

  

  Business Response

  Date: 08/09/2023

  Dear *****,

  I hope this message finds you in good health. We would like to extend our gratitude for taking the time to share your concerns with us regarding your recent motorcycle experience. We understand how important it is for you to have a smooth and enjoyable riding experience, and we are committed to addressing your issues.
  
  Upon reviewing the information and the attached pictures you provided, it's clear that your motorcycle was delivered to you in impeccable condition, and we are pleased to hear that. However, we'd like to clarify that the damages depicted in the subsequent images you shared, which occurred after the first day of riding, were not a result of any shipping-related issues. Our inspection revealed that these damages were consistent with curb rashes on the fenders and mufflers, in addition to a bent brake lever, indicating an unfortunate accident during your ride.
  
  In alignment with our dedication to customer satisfaction, we immediately acknowledged the incident and took swift action by offering to provide replacement parts at no cost to you under the warranty. We ensured the prompt delivery of these replacement parts, which can be tracked with *** number 1Z4A5E070305850203, to assist you in restoring your motorcycle to its original condition. Our primary objective was to help you get back on the road and enjoy your motorcycle once again.
  
  We empathize with the challenges faced by new motorcycle owners, and our commitment to your satisfaction extends beyond the initial incident. However, it is essential to understand that the subsequent damages, resulting from a second crash, were unrelated to the first accident and occurred independently. While we regret that we cannot offer free replacement parts for accidents caused by the rider a second time, we did extend a discount to help alleviate the costs of the necessary repairs.
  
  We understand that this situation may have led to some frustration, and we genuinely apologize for any inconvenience it may have caused. Our ultimate goal has always been to support our valued customers and ensure a positive ownership experience. We sincerely hope you reconsider our discount offer on the replacement parts for the second accident, as we remain eager to assist you further in resolving any outstanding issues.
  
  Thank you for your understanding and patience in this matter. We are committed to providing the best possible service and ensuring your satisfaction as a valued member of our motorcycle community.
  
  If you have any further questions or concerns, please do not hesitate to reach out to our customer support team, who are here to assist you at any time.