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Business Profile

Online Shipping Broker

Secureship Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, we sent a package to ***** using SecureShip. The Package was picked on April 30, 2024. But during transit the package was lost in *******, **. This has been confirmed by SecureShip as well as ****** I have reached out to SecureShip for a refund on May 22nd, 2024 for the cost of Shipping + the cost of package and it was a total of $200.SecureShip has been constantly telling me that my claim is under review. The claim has been under review for almost 2 months now. SecureShip has stopped replying to my emails. The last email from them was on June 28, telling me they expect a response in 1 week. Since then I have emailed them multiple times and they havent responded.This is a very sick way of doing business, their customer service is mostly auto response there is no real person who replies to me most of the time.

    Business Response

    Date: 19/07/2024

    Thank you for bringing this matter to our attention.

    We sincerely apologize for the inconvenience and frustration you have experienced regarding your shipment to ******
    We have been in constant contact with you, with the last one being 2 days ago. We understand the importance of timely communication and resolution. As previously discussed, we confirmed that the package was indeed lost in *******, **, and ***** have acknowledged this unfortunate event.

    Regarding your claim, we appreciate your patience during the review process. We issued the agreed-upon claim payment of $200, which includes both the cost of shipping and the cost of the package, as per our last call today.

    We are committed to improving our customer service and ensuring that such delays do not occur in the future. Please let us know if there is anything else we can assist you with.
    Thank you for your understanding.

    Customer Answer

    Date: 27/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Secureship Inc. is BBB Accredited.

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