Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted their services at an agreed-to price. Twice since completing all my agreed-upon payments they made two transactions totaling $700 from my credit card that I did not authorize. Their excuse was I never responded to their inquiries. i have kept all emails pertaining to my file and I did, in fact, respond as well I was told I would only be charged after their third attempt to contact me. They took $350 for my credit card after the second attempt to contact me. and an additional $350 after their third attempt to which I did respond within 1 hour. This business should not be making CC transactions without proper notification and just cause.

  

  Business Response

  Date: 18/08/2022

  Hello **** , 

  As per our terms and conditions if we do not receive responses to our information requests or the correct documentation back within 3 months of sending the request we do charge a fee to hold the file as we cannot hold each file indefinitely . 

  This fee is placed on a file in order to avoid a cancellation of the file and takes care of the storage of the file both hard-copy and soft copy in addition to the protection of your personal information both physically and electronically. 
  
  We are still awaiting your completed consent form, client information form and fingerprint results from you.

  Please send them in as soon as possible so that we can complete your file

  
  Warm Regards, 

• Initial Complaint

  Date:13/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I set up an account with Canadian Pardon Application Services. I agreed to a monthly payment plan with them in the amount of $77.33 per month, On July 29, 2022 I decided to cancel my relationship with them and paid a cancellation fee of $275.00. This fee was to free my from my relationship with them and any future obligations to them. On August 13, 2022 they billed my credit card in the amount of $77.33 after I cancelled the service and paid the cancellation fee.

  

  Business Response

  Date: 15/08/2022

  Hello ******, 

   

  We apologize for the mistaken payment . 

   

  The payment is being refunded immediately and your payment plan has been manually stopped. 

   

  Unfortunately, mistakes like this should not happen. 
  
  
  However your additional payment is being refunded immediately.

   

  Warm Regards, 

  Customer Answer

  Date: 15/08/2022

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:18/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying this company for over 2 years trying to get my Canadian and US waiver with no good results. A bunch of running around and overspending. They sent me wrong papers and make me do my finger prints over again say they are not expired. I am fed up with this company and would love to receive a full refund so that I can go somewhere that can actually assist me.

  

  Business Response

  Date: 19/07/2022

  Hello ******, 

   

  We have sent you multiple information requests to try and expedite your file. 

  
  These requests have been asking for the necessary information so we can complete your file. 

   

  The first was on Jan 14 2021 
  
  The Second was on Feb 8 2021
  

  The Third was on May 19 2021

  The Fourth was on Jan 17 2022 

  The Fifth was on Jun 7 2022 

  The Sixth was on July 18 2022. 

   

  Please respond to these information requests so that we may complete your file. 

   

  We are currently awaiting the Local Police Record Checks that were sent to you from the Sudbury Police. 

   

  Moving forward please respond to our requests for information so that the file can be moved along. 

   

  In addition, you are unfortunately not eligible for a refund due to the work that has already been done on your file as well as being past the 10 day timeline from the date of signing up. 

   

  Warm Regards, 

• Initial Complaint

  Date:16/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started paying them 100 per month about 2 years ago. The total was about $1500. After I finished paying them they say I have an unpaid fine and I have to wait 5 more years I asked for a refund and they refused. This is a summary of the info, I can come up with exact dates and money amounts through bank statements and email.

  

  Business Response

  Date: 17/06/2022

  Hello *****, 

   

  Unfortunately, after two years of casework to come to conclusion that you had neglected to pay your court fines would leave you ineligible for a refund. 

   

  We will hold your file and, once the fine is paid, re-instate your file to complete your Pardon(Record Suspension) 

   

  Warm Regards, 

  

  Business Response

  Date: 17/06/2022

  Hello, 

   

  Unfortunately, we do need to gather court documentation in order to find this information out which in turn requires work and fee's to be paid out. 

   

  Warm Regards, 

  Customer Answer

  Date: 26/06/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I should have been told before I paid your company almost $2000 that I had to wait 5 years.

  Pleased refund my money.

  
  Sincerely,
  ***** ********