Reviews

Review Details

• Review fromAlex M. W

  Date: 13/08/2023

  5 stars

  Alex M. W

  Date: 13/08/2023

  We recently had some issues with our driveway, and **** from Black Tar worked diligently to rectify them. His attention to detail, professionalism, and commitment to customer satisfaction were second to none. We are extremely satisfied with the result and thankful for ****** exceptional service. Highly recommend Black Tar!"
  

  Black Tar Construction

  Date: 14/08/2023

  Dear ***************,Thank you for sharing your experience with **** and Black Tar. We're delighted to read about the positive impact he had in addressing the issues with your driveway.****** dedication to detail, professionalism, and commitment to ensuring customer satisfaction are qualities we truly value in our team members. We're thrilled that his exceptional service left you extremely satisfied with the result.Your recommendation means a lot to us. We're grateful for the opportunity to serve you and look forward to continuing to provide the same level of excellence in the future.If you ever require our services again, please don't hesitate to reach out. Thank you once again for choosing Black Tar.Best regards,

• Review fromLewis C

  Date: 11/08/2023

  5 stars

  Lewis C

  Date: 11/08/2023

  I hired Black Tar for a driveway redo and was extremely pleased with their service. They showed a high level of professionalism and the end result is stunning. The online tracking kept me well-informed of the project's progress, which was a great touch. Definitely recommending Black Tar for all driveway-related services."
  

  Black Tar Construction

  Date: 14/08/2023

  Dear ***********************,Thank you so much for taking the time to share your positive experience with Black Tar. We're thrilled to hear that you're pleased with the driveway redo we provided. Your kind words about our professionalism and the stunning end result mean a lot to us.We're glad that our online tracking system was able to keep you well-informed throughout the project. It's great to know that this added value was appreciated.Thank you for recommending Black Tar for driveway-related services. We're honored to have earned your trust and recommendation. If you ever need our services again in the future, please don't hesitate to reach out.Best regards,

• Review fromStephen L

  Date: 02/06/2023

  1 star

  Stephen L

  Date: 02/06/2023

  I paid for a complete driveway replacement in August of 2021, and the prep team showed up the following May to get everything ready.When they left, they said that they would return as soon as the pavers were installed.Pavers were not installed until last month.The "Paving Project Deadline" was June 30th, 2022.They are happy to keep my deposit, but not happy enough to do the work they contracted to do in 2021...When do you think that they will be embarrassed enough to do something?They had to subcontract the pavers out to someone more competent/willing to work, but the pavers were not installed properly so will need to be replaced.Can't see that happening any time soon...
  

  Black Tar Construction

  Date: 15/06/2023

  Dear *******,We sincerely apologize for the significant delays and frustrations you've experienced with your driveway replacement project. We take full responsibility for the extended timeline and improper paver installation.My interlock ******* stated he spoke to you regarding ************* installation and that you are satisfied with ************* implemented. Thank you for bringing your concerns to our attention, and we appreciate your patience as we work towards resolving this matter, we will make sure to book you in for the asphalt paving installation immediately. As a token of appreciation for your patience and understanding, I have just sent you a free sealing visit worth $217+hst. I know this does not do justice for the delays, but I hope it will allow you to give our company another chance to make this right! *********************** (CEO)

  Stephen L

  Date: 18/06/2023

  *************************** Chief **************************************** Reference: Quote **** - Accepted August, 2021, Stated Final Completion Date - June 30th, 2022 Sir,I have included the bulk of your response to my complaint (** italics) as it has not yet shown up on the BBB website..."Dear *******, We sincerely apologize for the significant delays and frustrations you've experienced with your driveway replacement project. We take full responsibility for the extended timeline and improper paver installation. My interlock ******* stated he spoke to you regarding ************* installation and that you are satisfied with ************* implemented. Thank you for bringing your concerns to our attention, and we appreciate your patience as we work towards resolving this matter, we will make sure to book you in for the asphalt paving installation immediately..."Firstly, let me say how grateful I am that you have taken the time to respond to my complaint. As a CEO, I am certain that you have far more pressing items on your agenda.Also, let me say that I am grateful, both as a senior citizen and as a military veteran (Army, 1970's, Navy, 1990's, and Air Force, 2005-2008, 3b medical release), that your company offers a 5% discount for either of these instances. I will be happy to pass this letter on to all of my military brothers and sisters and to all of the *** people with whom I currently work; we all need to save money wherever we can.Sadly, due to my continuing physical situation, and the certainty that that deterioration will progress, I will not be able to do much more than get my 2019 ***** Gold Wing Touring DCT motorcycle out of storage, where it has resided since the fall of 2021, shortly after agreeing to your quote.I was, in May of 2022, when your prep crew came and did its work on my driveway, overjoyed by the prospect of riding the summer away, but my joy was short-lived.I am currently left with the prospect of asking a friend or paying someone to drive my motorcycle to my home, just so that I can park it in my garage and run a 'For Sale' notice on AutoTrader.Due to a medical accommodation, I have been designated as a 'work from home' individual, and that provides me ample time (with 24 hours notice) to meet with people during the daytime, as opposed to waiting until my return home in the evening.That being said, I look forward to meeting with you and your job-site ******* at my home in the days before your paving crew arrives, so that we can discuss the attached drawing, examine the model I have created, and go over your intended plan of execution.Also, I would welcome the inclusion of *****, the paver installer, as I value his input in this matter.Sincerely,************************

  Stephen L

  Date: 19/06/2023

  *************************** Chief **************************************** Reference: Quote **** - Accepted August, 2021, Stated Final Completion Date - June 30th, 2022 Sir,I have included the bulk of your response to my complaint (** italics) as it has not yet shown up on the BBB website..."Dear *******, We sincerely apologize for the significant delays and frustrations you've experienced with your driveway replacement project. We take full responsibility for the extended timeline and improper paver installation. My interlock ******* stated he spoke to you regarding ************* installation and that you are satisfied with ************* implemented. Thank you for bringing your concerns to our attention, and we appreciate your patience as we work towards resolving this matter, we will make sure to book you in for the asphalt paving installation immediately..."Firstly, let me say how grateful I am that you have taken the time to respond to my complaint. As a CEO, I am certain that you have far more pressing items on your agenda.Also, let me say that I am grateful, both as a senior citizen and as a military veteran (Army, 1970's, Navy, 1990's, and Air Force, 2005-2008, 3b medical release), that your company offers a 5% discount for either of these instances. I will be happy to pass this letter on to all of my military brothers and sisters and to all of the *** people with whom I currently work; we all need to save money wherever we can.Sadly, due to my continuing physical situation, and the certainty that that deterioration will progress, I will not be able to do much more than get my 2019 ***** Gold Wing Touring DCT motorcycle out of storage, where it has resided since the fall of 2021, shortly after agreeing to your quote.I was, in May of 2022, when your prep crew came and did its work on my driveway, overjoyed by the prospect of riding the summer away, but my joy was short-lived.I am currently left with the prospect of asking a friend or paying someone to drive my motorcycle to my home, just so that I can park it in my garage and run a 'For Sale' notice on AutoTrader.Due to a medical accommodation, I have been designated as a 'work from home' individual, and that provides me ample time (with 24 hours notice) to meet with people during the daytime, as opposed to waiting until my return home in the evening.That being said, I look forward to meeting with you and your job-site ******* at my home in the days before your paving crew arrives, so that we can discuss the attached drawing, examine the model I have created, and go over your intended plan of execution.Also, I would welcome the inclusion of *****, the paver installer, as I value his input in this matter.Sincerely,************************