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Business Profile

Light Fixtures

The Modern Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

This profile includes complaints for The Modern Shop's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased two lightbulb cameras for security along with a sd card. Cost $106.95. Order was confirmed with a notice that we would receive another email with shipping info. On the order confirmation the order numbers were blurred out. Of course we haven’t received any other communication or any product. In addition there was an additional charge of almost $40.00 for something we have not idea what as we didn’t order anything else.

      Business Response

      Date: 06/12/2022

      This is not for our company. We do not cary security equipment. Our shop is home designer goods: **************************

      This has happened before. There is a company using a similar name that deals with security equipment.

    • Initial Complaint

      Date:06/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: July 25, 2021
      Amount Paid: $127.13
      Item Purchased: Twist Family Cutlery Set (by Georg Jensen)
      Order Number: *****

      Nature of Dispute:
      I placed an order as a baby shower gift. At the time, the item was listed as 'in stock' but when I later contacted the store to see if I could pick up the cutlery set in person, they indicated that there was an approximate lead time of 6 to 8 weeks. I have subsequent written correspondence throughout the following 14 months asking for updates as I still hadn't received my order. The business indicated lead times had increased due to the impact of the pandemic on supply chains - I was patient and understanding with this. Throughout this time the business continued to evade my requests for updates, and occasionally promised delivery within the month, or within two weeks etc. to no obvious conclusion. For example, in April 2022 they said it would be delivered within the month, in August 2022 they said it would be two weeks. The baby, for whom this gift was intended for, turned one in August 2022 (when I purchased the set, he had not been born). They sited the manufacturer in Europe was behind in production. In June 2022 I purchased the same set directly from said manufacturer and it arrived in less than two weeks - so evidently, the production line was in full operation. 14 months after I paid for this set, I informed the business that I would be contacting the *** if they did not issue a refund. They replied that they would do so on September 14th. It is now October 6th and I have yet to receive said refund, and so I am reporting my experience to you. I was more than fair with this business. A brief read of recent Google reviews indicates that this is not an isolated incident. I feel this is a completely unreasonable timeline, and that the business in question is not operating in a transparent and professional manner.

      Business Response

      Date: 06/10/2022

      She has been refunded in full. 

      Customer Answer

      Date: 12/10/2022

      ****** ******** *******

      The order was originally placed on a credit card that we had since canceled in December 2021. I hadn't realised this, though if the order had come in a timely manner, this wouldn't have been an issue to begin with. The funds were accepted by the institution despite the account being long since closed, so it was necessary to resolve this issue with the bank itself. The business did refund the full amount at my request. 



      I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ******* *******

    • Initial Complaint

      Date:19/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed on online order on 13MAY2022 for $118.65. On 30MAY2022 the business contacted me to say they hadn’t received the item yet. I didn’t know at the time of placing the order that the item wasn’t in stock so I asked them if I could cancel the order and get a refund. I was told this is not possible. On 23JUN2022 I contacted the business again requesting an update as I still hadn’t received the item. On 24Jun2022 they responded saying they were expecting it to ship in 2 weeks. On 19JUL2022 I contacted the business again for another update and they couldn’t give me a date as to when the item is expected to arrive. I have been charged in full for this item and I have waited almost 10 weeks and I still don’t have an answer as to when I will actually receive the item I ordered. I want to cancel my order and get a full refund which they will not agree to.

      Business Response

      Date: 19/07/2022

      Hi. What is your order number and we can look into it. We have no orders under your name. Thank you. Tell us why here...

      Customer Answer

      Date: 19/07/2022



      ********** ********



      I am rejecting this response because: You do have an order under my name the order # is ******



      Sincerely,



      ****** *********

      Business Response

      Date: 20/07/2022

      Your order shipped today tracking ******** via *** 

        Thank you for supplying order number. 

    The Modern Shop is NOT a BBB Accredited Business.

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