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Business Profile

Pool Contractors

Blok Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Gabriel D

    Date: 03/05/2023

    Blok Pools and Hot Tubs are very professional, courteous, and knowledgeable. Their staff memwbrs are friendly and always willing to help.

  • Gerald B

    Date: 05/09/2022

    I purchased a ********** 2018 Classic Apex hot tub from Blok Pools and Hot Tubs in ************ on 6 Nov 2019. This summer (end-June, 2022), the spa began to make some strange noises when the pump cycled on. We contacted Blok Pools, who contacted ********** and were told that the 3 year warranty actually began 6 months before we purchased the spa and that the replacement of the pump was not covered. The warranty information provided to me at the time of purchase by both the ********** website and the ********** local dealer did not specify that the spa was under a reduced warranty and at no time was this information provided to me. I was not provided a manual or warranty card at time of purchase that specified any reduced warranty period either. In fact, when brought to the attention of Blok pools, they were unaware as to why the warranty was refused given that it was still within the 3 year warranty period and only later acknowledged that there was a reduced warranty. Not only should a hot tub pump that ********** "claims" is made of quality materials not break after 2.5 years but if it does, that should be concerning to the manufacturer (which it was not!), especially if they in fact believe that they produce a quality product (which they do not!)In the end, both ********** and Blok Pools and Hot Tubs refused any coverage or responsibility. If you are thinking of buying a Coast Spa from Blok Pools in ********, **; BEWARE and confirm every condition or detail of your warranty because they will find ways to not honor repairs to your $10,000+ purchase!

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