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Business Profile

Perfume

Fragrancecanada.ca

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am trying to make a return and I'm told i cannot return my items. I want to return the products because the business did not send me the products that were advertised on the website. I received the product with different packaging.  Nowhere where my items were purchased does it say anything about luxury Order # *******

    Customer Answer

    Date: 10/10/2023

    There was a issue with my items which got messed up and it was for a gift so i missed the deadline and i no longer need them

    Business Response

    Date: 12/10/2023

    Hello, 

    Customer has ordered high end fragrances which are stated final sale. We do not offer refunds or exchanges on high end luxury items such as *** ****, ***** and etc. 

    https:*******************************************

    Best Regards

     

     

  • Initial Complaint

    Date:29/05/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Searched for a specific cologne as a gift. Found a picture, description on fragrancecanada. I specifically bought an item with the picture showing exactly what I needed. I received a different cologne from the same collection. I sent them picture of what l ordered and received. They are different. They said items are same and picture is for illustrative purposes only. I'm sorry but these are not ***** ***** but a specific cologne that someone wanted. They refused to help. **** ** ***** ************

    Business Response

    Date: 29/05/2023

    Hello, 

    The product received was the same product as advertised. We do have a disclaimer on our website under our refund policy. 

    Disclaimer: Product images displayed are for illustrative purposes only and are not indicative of sizes available. Fragrance houses often update packaging/bottling (whilst leave the fragrance intact), or alternatively, update the fragrance, without altering the presentation (reformulation). Our image may differ from what is sent. Please inquire if you need to confirm the exact packaging we have in stock before purchase. 

    *************************************************

    However we will honour a full refund. 

    Best Regards

    Fragrance Canada 

    Customer Answer

    Date: 30/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business and find that this resolution is satisfactory to me.

Fragrancecanada.ca is NOT a BBB Accredited Business.

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