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Business Profile

Perfume

Fragrancecanada.ca

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • David R

    Date: 09/01/2023

    The worst customer service. I understand language barriers. What I don't understand is the mistreatment from the employees. Regarding customer service, the customer is always right. Ironically enough, this business was awesome when I was living out in Dunnville, Ontario. But when I moved to Hamilton, then I started being mistreated. I updated my address with all companies I use. obviously. As this is what you do when you move. First I placed an order using my credit card. They cancelled it right away. Blaming it on the IP address saying it was flagged for fraud. which makes no sense as nothing of the sort has ever occurred with my IP address. or my laptop or internet or anything. as it's never been done. period. I let it go. I just agreed with them and said okay. so I waited days for my money to be returned back to my method of payment which took longer than expected. Now, months later, I go to order a couple bottles of cologne and this time I used a DIFFERENT method of payment. This time I used my debit card, hard earned cash. Fragrance Canada took the money. They cancelled in the same minute the order was placed. Which again I thought was weird. so I reached out via email and inquired about what is going on. The person I spoke with (who did not provide me with their contact information so that they could stay hidden behind the poor customer service) told me my address was different than what was on the method of payment. Also incorrect. ( I beieve they cancel orders, depending on where a person lives, or their last name, ************** ***** and they have a list of phrases to say) such as "your address hasn't been updated, update before you order" My address has been changed for over a year, of course I updated all my information. including their website. I shop online and have NEVER had an issue at all until FRAGRANCE CANADA. * ** ******* **** ****** ** **** ****** *** *** ********** ** ******** ** **** ***** ** ** * ********  Thank you ***** 

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