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Business Profile

Trailer Equipment

Rvcover.ca

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a travel trailer winter cover (September 2021), which I believed was a quality product, based on the advertising. When I took the cover off in the spring of 2022, there was a tear in it. I wrote to RVCover.ca to ask them about the tear. That was April 24, 2022.

    On April 25, 2022, they advised me that I was entitled to a replacement cover under their warranty! Initially I was thrilled to read that, however, there was a caviat....I would have to pay a $95 shipping fee!

    I responded on April 26, 2022 that I did not agree with having to pay a shipping fee, for a product that was covered under warranty. I wrote again on April 28, 2022 after not hearing from them. They responded on April 29, 2022 stating that my request was updated.

    From May 4-May 11, I wrote to them 4 times & they responded to only 2 of those emails, stating each time that my request was updated.

    I have not heard from them since, nor have I tried contacting them since.

    * **** **** ** ******* **** **** * *****  There is no justification to charging me $95 for shipping, for a product that was covered under warranty. ************ ***** **** ********* ********* ** ****** ** *** ** ** ***** ****** *** **** **** ********* ******* ** ****** *** ** **** ** ******* ******** **** **** ***** ** **** ** *** ** ******* *** * ***** * ******** **** ******* ************* **** *** 
    If you can get them to ship me a replacement cover, that would be amazing. If not, I would like my complaint published, so that other potential purchasers will see that the so called warranty, is not what it appears to be.

    Thank you .

    ******* ******

Rvcover.ca is NOT a BBB Accredited Business.

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