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Business Profile

Travel Agency

UTOvacation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

1.02

Average of 106 Customer Reviews

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Review Details

  • Monica K

    Date: 16/08/2024

    ******** ******** Purchased travel for a group of 16 to China in 2020…obviously didn’t go bc of Covid. They wouldn’t refund and only offered to extend our credit use date. We’ve extended 3 times since then because they never offer any trips anywhere remotely close to the cost of the trip we booked in 2020. I’m trying to get in touch with them to extend travel credits again and the email I’ve responded to in the past is no longer used for correspondence. I received an auto response saying to call for help. I’ve called many times snd no one answers. The recording says to use their online form to submit questions or to use their online chat. When I click on the online chat icon nothing happens and their online form submission says they only respond to requests regarding travel in the next 30 days. Basically there’s no way to talk to them. ***** ***** ** ************

  • Timothy M

    Date: 13/08/2024

    UTO vacation promises and never delivers. They issue credits that can never be used because all affordable trips, which is why one uses a travel site, are forever sold out. No one ever answers the phone; emails are short and curt if you get a response. This is a scam, and they got me for $2000. ****** ***** **** ***** ** *** ******

  • Marisa G

    Date: 11/07/2024

    This company ** * **** *** ******** **** *** uto vacation they lost accreditation ** **** ****** ***** ****.
    They **** me us 1646 they gave me useless credit the prices skyrocketed now cheapest price over 7000 us

  • Diana G

    Date: 10/07/2024

    Original trip was cancelled twice, whenever a new similar deal comes out it’s immediately sold out. This is preventing me from booking a trip and they are not refunding either!!

  • Ann W

    Date: 09/07/2024

    ***** ******* ****** Lure you in with a special. Cancel the trip so that they can keep your money because no refund credit only and no trips ever will be that price. **** *******

  • Irene C

    Date: 08/07/2024

    **** ******* ** ******* * **** **** ******* ** ******* * ***** I booked with them for the China Thailand Tour and received a credit of $7000 cdn for to book a trip before Sept when the credit expires. There were 10 of us in total going so approximately $17,000 of our money they have and we can't use it...The trips are overly inflated and also in American dollars. They have changed their name on the business but are still booking trips under UTO. ***** ** **** ***** *** ***** **** *** **** ******** ****** *** ** *** **** **** **** ******** They are booking trips but you cannot use your credit towards these trips.. You cannot get your money back from **** as the 564 days has expired. You cannot talk to anyone and your emails go unanswered. ** ** * ******.I will never book with this company and will let everyone know my experience.* **** **** * *** **** *** ****** ** **** ***** *** ******** ******. What a terrible company to deal with..*******I feel bad as I talked a bunch of friends into going.
    Date of experience: July 08, 2024

  • Stephanie J

    Date: 12/06/2024

    We booked a trip using a cancellation credit from 2020. I had a small balance on the trip payment, $200 due six months before the trip. I never got any reminders to pay it. I called in late September to ask a question about the trip and they said they cancelled it for non payment. I said I didn't get any reminders...they said it was my problem for not remembering. What kind of business nowadays doesn't send reminders of these types? Anyway, I said, I booked the upgraded breakfast package, which was $200. Can we cancel that and consider this paid? Nope. Still cancelled. They gave me a credit for the cost I had put towards the trip so far, which is about $1200 USD. However, the prices of all of their tours skyrocketed to several thousand, or all the trips are "sold out." I think I just lost all of my money to them with no retribution on their end.

  • Jasmine

    Date: 04/06/2024

    On May 2, 2022, I booked a trip to China & Thailand 12-days package for two persons from UTO vacation website, and made deposit total of $1206 as required. The tour was supposed to depart at April 2024. Then on earlier November 2023, I found out that my booking was being cancelled!!! I contacted UTO through online chat, a lady agent told me that the cancellation was because we didn't summit our passport copy on the 180 days before the tour depart...but we have not received any e-mail reminder regarding that :( Then she told me that the $1206 deposit will be credit on my account for one year which will expired soon on this November.
    Since then I have been keep checking on UTO website and hope to sign up the same package again, but it's always show "Temporally Sold out", until couple months ago, their packages are available for booking but the price become 10x as before!!! All their other trip package price are crazy high compare to any other travel company, I don't think I will booking any trip form them, probably will loss more and more money if I do so!!! ** * **** ***** ******* **** ** *** **** *** ******* **** **** **** ** ***** *** *** **** ** * **** ********** ** *** **** *** **** **** *******

  • Thada L

    Date: 30/05/2024

    ********* ******** **** ** *** ***** ****** ******* ** *** ******* *********** ** *** **** **** * **** **** ***** I bought a package during Covid and couldn't use it so I received a credit. The company adamantly refused to send me the deals. I called, emailed and chatted them for seven months BEGGING to speak with a manager. I told them I would choose a vacation from the special deals if they would send them to me. They would not. They said that my credit was expired and ***** $1,624 from me.

  • suzy H

    Date: 29/05/2024

    ***** ****. They canceled my trip to Thailand/China trip for a bogus reason and didn't give me a refund. Too good to be true, Lesson leaned.
    No star rating

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