Complaints

This profile includes complaints for Simplii Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Simplii Financial

  PO Box 603, Stn Agincourt Scarborough, ON M1S 5K9

• 

  Simplii Financial

  595 Bay St Toronto, ON M5G 2C2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my Simplii account due to receiving my reoccurring payment of the *** credit for my 1year old daughter. I have had no issues with deposits of this type going into my account until my June deposit. For some reason due to my *** credit being in my common law partners name Simplii has told me that my account has been deemed inactive now and that I'll have to see a notary to show both my identification but my common law partners as well. She has gone thru month's off work to open her own simplii account as our initial thought was to have a joint account with simplii. Her account is now active with simplii. So why can't the *** credit be transferred. Seriously considering closing my account

• Initial Complaint

  Date:29/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27 2023 i log into my bank account to pay a bill my capital one cerdit card for the amount 1014.56 once i swiped i look at my account and the 1 payment came out. I log out . My dad sent me some money to pay a bill for him, i when to check if it was in my acoount about 10 mins later still only one transaction post. I got the notification it was deposited I when in to pay his bill and look at my account and bang two payments to to capital one for the same amounts. I called and was put on hold for 26 mins i spoke to an agent and i told her the issue and she said she was going to look into it. She put me on hold and came back and said its been to long to revise it. I saw well not my fault your phone line put me on hold for 26 Minutes. She asked me to hold on again to further investigate, after about 15 mins she came back and said we can't do anything right now i am going to have to escalated and will take 5 days. I wasn't happy i didn't do the double payment and i have to wait for the money i worked for . She made suggestions which just upset me. I explained all my bills are going to bounce becasue of there system error. And i am the only would is going to get  not one with NSF fees but it goes against my cerdit.
  They won't take an responsibility for there systems error. I need that money back and they don't understand. There system took money out of my account with out my permission

  Business Response

  Date: 24/07/2023

  Thank you for providing us with the opportunity to review your complaint. We will be reaching out directly to further assist.

  Customer Answer

  Date: 25/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:28/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a cheque into my Simplii chequing account on June 13, 2023. I understood that there would be a four day hold on the cheque so I waited. After the four day hold the funds were cleared and my account was credited 408.00. But Simplii Financial held 100.00 for no reason so I had a balance of 508.00 with 408.00 apparently available. Yet they locked my account so I had access to nothing. I finally was able to get through to them after holding for an hour and a half on the phone. As I was on hold they took away my cleared funds and placed the full 508.00 on hold saying that they didnt accept third party cheques. This cheque had my name on it and was not third party. Now they want me to jump through hoops to gain access to that money. ******* ********* ** ******** ***** ********* **** ***** 
  I want Simplii Financial to put these funds into my account as available so I can tra after my money to a different bank and I want them to close the account which they said they were going to anyway ******* ** * ******** ******** ********* ** **** *******. * ** * ***** ******* *** **** ******** *** **** **** ***** *** ** ************

• Initial Complaint

  Date:26/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never had an account with you guys everytime i open an account its closed the next day what gives??

• Initial Complaint

  Date:02/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 2022 I opened a simplii bank account and after 5 months was suppose to get a $350.00 bonus. On the web site is says that if you open an account in Aug you will have your bonus by January 2023. Today is Feb 1 and no bonus. I called Simplii January 31 and was told if I dont get the bonus by end of Feb call back March 1st. That would be 6 months not 5. **** * ****** **** * ****** **** **** ********** **** **** ** ** **** **** ******* **** * ******* I just want answers. * ******** **** **** **** *** ***** ************

  Business Response

  Date: 06/02/2023

  Payout for the promotional offer is scheduled for the end
  of February. If a client applies for a new account on the last day of a month,
  the account opening date applied is the first day of the next month.
  

  Customer Answer

  Date: 06/02/2023

  I am rejecting this response because: I did get the payout. I spoke to a manager in the escalations team. He agreed that I should have had my account credited already and doesn't know what happened. He apologized to me and shortly after that money was placed into my account. ******* ********** **** ** ***** *** ** ** **** *** *** ****** ******* ** *** ****** ******** ***** *** **** ****** **** ** ** *** ********* ********** ******* ******* ** ******* *** ** ***** ********* ** ** **** *** ** *** ** ******* *** **** ****** ** ** **** **** **** ********* ****** ******
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account about a month ago made a few deposits, now my accounts are being closed by them! They have had my accounts locked with $2,161.80 in it that I can’t access for 3 and a half weeks now! Everytime I call to see when I can get access I am told that no updates are there. This is just a very poor way to handle people’s money. * ******* ***** ** * **** ******* I haven’t had money in almost a month ** *** *********. ***** **** *** ** **** ******* ******* * ***** **** **** They need to finish the job and give me access to my money.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a chequing account with Simplii Financial on 07-Dec-2022. 3 days after opening the account, they locked me out of my account with no explanation. It was reopened a couple of days later.
  
  The following week, they locked me out again with no explanation. I wasn't worried as I did not have any money deposited and I thought that was their process of account opening. A few days after, they unlocked it again and said it was ready to use. I received my debit card in the mail, and I went and activated it. After activating it, I found out I couldn't access my account as they have locked it again on 19-Dec-2022. I called their customer service over 7 times since to find out why. **** **** ******* ** **** ** ** *** ****** *** ** *** ******* I was informed that my account was locked by their operations team and no explanation or notes was given for the customer service team to work with.
  At the time of the second lock I have deposited money into my account and directed all my bill payments to my Simplii checking account. With the 3rd lock, I lost access to my funds. I even received an email that I have low funds in my account when this is completely false. I have called repeatedly and nobody has been able to explain why the lock happened as according to them, my account is in order. I have slated for my bills to be paid using this account and as a result, * **** **** **** ** *** ** ***** ******* ** ********* ************. I also want Simplii to compensate me for all late bill payments penalties. **** *** ****** ** ***** *********** ** *** ** ***** ** ******** * **** *** *********** **** ***** ** ************* **** ***** ** ***** tell me or even their colleagues why they put my account on hold. I have spoken to 2 managers already and both promising to do something, yet nothing came out of it. At this point, I want to be able to retrieve my money and close this count for good. Simplii does not deserve my business *** * ***** ***** **** **** ** ******

  Business Response

  Date: 10/01/2023

  We have worked with our client to find a resolution.

  Customer Answer

  Date: 10/01/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******** ******

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  I attempted to open an account with Simplii Financial. I sent over the government documentation as requested and confirmed my documents at Canada Post. I received my card and activation code
  When I tried to activate it, I was then forwarded to their fraud department. They said I needed to send in my documents again which I did. A month goes by and I still have not received an email saying that my account has been activated. I call them again and they want me to send in for a third time my documentation. This is now 3 months after initially sending in my application. I tell them I would like to cancel my application and to remove my private information from their systems. I also emailed their privacy department to remove my data. That was October. Today in December I am still receiving Simplii Financial marketing to my name and address.

  Business Response

  Date: 18/01/2023

  We
  have worked with our client to find a resolution. Marketing preferences have been updated. Upon
  closure of products, the process of deletion of personal details in our system can take some time, depending on those
  products/services held.

  Customer Answer

  Date: 18/01/2023

  
  
  I am rejecting this response because it does not address the additional identification requests and delays sent to me because I had a legal name change. 
  
  
  
  Sincerely,
  
  
  

• Initial Complaint

  Date:14/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an RRSP GIC maturing dec 12 2022 and asked Simplii to transfer it to a rrsp savings account ** ******* ******* **** **** ******** *** ****** **** **** ***** and I did call Simplii the day of the maturity of the GIC that I was requesting **** to transfer it to their bank and they confirmed it. ************* today I found they cashed my rrsp and sending me the draft.
  This transaction will impact my net income while filling my 2022 tax return ** ********** ******** ** ********** ****** *********** *** ***** **** ** **** ******* *** *** **** ******* **** ** ****** **** *** ***** *** *** ** **** *** ****** ** ******* *** **** **** *** ********** ** **** ** **** ******* ***** *** ************ *** ** ******

  Customer Answer

  Date: 16/01/2023

  Hello,

  
  

  Just wanted to inform you that my issue with Simplii financial was finally resolved albeit with a lot of frustration and multiple follow ups.

  
  

  Appreciate your help and follow up
  

• Initial Complaint

  Date:05/12/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 Simplii Financial offered me an Interest rate of 3.85% on my Savings account *********** until October 31, 2022. Despite having over $34,000 in this account, I have never received this promotional interest. I have e mailed Simplii Financial twice and received no response. I have contacted them by phone and was told I would receive the interest payment Nov. 30,2022.
  It is now December 3 and I have still not heard from them or received my interest payment.
  Can you help?

  Business Response

  Date: 12/12/2022

  Promotional interest is paid given the promotional interest offer’s
  terms and conditions are followed as stated. To review if the offer’s terms
  were followed, we invite our customer to call Simplii Financial at
  **************. Assistance is available 24/7.

  Customer Answer

  Date: 12/12/2022

  
  
  I am rejecting this response because:

  As I stated in my original complaint, I have contacted customer service by phone and I was advised my interest would be paid November 30 2022. It is now December 12 and I have still not received my interest payment.