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Business Profile

Battery Retail

Battery Clerk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Retail.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a battery for my *** around Christmas time. It arrived late after New Years and I was off on vacation. When I returned I realized they had sent me the totally wrong battery, *** *** **** **** ***** *** ******* ** *** ******** It was a wheelchair battery. I asked for a return label and they agreed to send one. I was off on another trip and when I returned I realized they had never sent me the label,. Now they say it is too long and are trying to close my return request. **** ** *** **** *** ******** ******* *** ******** ********** ******** ********* * ** ***** ** ****** **** ** *** *********** *** **** *** ******** ** ** ****** ** *** *** **** ******* ******

  • Initial Complaint

    Date:16/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I purchased 2 batteries from batteryclerk May 8th 2022. I received the batteries May 15 2022.
    Recently I discovered 1 of the batteries is defective. It has a dead cell and wont charge over 6volts. I tried contacting batteryclerk to warranty the battery may 11th during business hours. They got back to me May 12th saying my 1 year warranty was expired.
    My issue is that I only became in possession of the batteries as of may 15th of 2022.
    They never stated the the warranty begins while they still have the battery.
    Or else that only makes it a 51 week warranty. Not a year warranty as stated.
    All i was looking for was a replacement battery for this one.
    I have dated emails to/from.
    Thanks

    Business Response

    Date: 08/06/2023

    Hello, 

    Good morning. I hope this email finds you well.

    Thank you for reaching out regarding this issue. Kindly be informed that this has been resolved with the customer since the 15th of May, 2023, wherein the replacement order #******** has been processed and sent to the customer.
    Kindly see the attached Replacement Order invoice for your reference.

    We never intended to disappoint our valued customer in any way, and we are more than willing to make things right. We hope this clarify the issue. 

    Please let us know if you have any questions. 

    Have a great day, and keep safe.

    Regards,
    Rosie
    BatteryClerk

    Customer Answer

    Date: 08/06/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

Battery Clerk is NOT a BBB Accredited Business.

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