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Business Profile

Collections Agencies

Pro Collections Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/02/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Pro Collections Ltd. regarding their repeated and unwarranted contact with me, including at my workplace, despite my clear request for them to stop.

    Over the past two days, I have received multiple calls at work from an individual named ****** from Pro Collections Ltd. This is after I explicitly told them to stop contacting me. They have also ********** that "the calls will continue," ***** * **** ** ** **** ********* *** **********
    The debt in question is an old *** credit card balance of $1,000 that went to collections over a decade ago when I was 21. I am now 34. ***** ***** ******** **** * *** ***** * *** ********** ***** ******** **** *** ***** ******* ** ******* ** *** ***** ********* *** ********** ******* *** ************* ***** ********* ****** *********** * **** ***** ******** ******* **** ****** ******* **** **** ***** ****** *** *********** ***** *** ********** ********* *** I do not feel comfortably paying off the debt to a this type of company.

    I do not wish to be contacted by them any further, especially at my workplace. * **** ** ********* **** ****** ** *** ******** ** ******** ******** *** ******* ******* In the meantime, I would appreciate your help in contacting Pro Collections Ltd. to demand they stop all communication with me immediately.

    Let me know if there's any additional information you need from me!

  • Initial Complaint

    Date:18/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A payment was sent to this company in error* *** ** ********** *********** ******** ** ** ** ******* *********** *******. Pro Collections was supposed to send me my money back, as they said they would, but are now refusing to respond to any further emails or send the money back. * **** ******** * ***** ** ** *** ********** ****** *** ********** *** **** ************

  • Initial Complaint

    Date:05/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** **** *********** they call me everyday saying I have on outstanding debt, this does not exists. Have tried blocking their number but they won't stop contacting me.

  • Initial Complaint

    Date:19/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is continuously emailing me telling me that they hold a bill from ****** and want me to pay it. Only problem is that I'm about to make my last payment on this ****** bill to another collection agent. The bill stems from many years ago and I was garnisheed last year. Final payment comes off this paycheque, but this other company listed here keeps saying I have to send them money.
    I've emailed back repeatedly to ask them for documentation and any contracts they have as well as to tell them I am paying my ****** bill to another company and I'm not willing to pay the same bill twice!
    They have never once addressed my comments or concerns and simply repeat the same emails over and over. *** ****** ** **** *** ******** ** ** ***** *** **** ** ********* **** ******** ** * ********* **** ******* ****** ** ** ***** ****** **** I do not intend to pay twice.
    They are telling me to quote ****** as a reference number

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When **** ****** was bought out, I switched over to ****** ****** last November. A week ago Pro Collections Ltd. sent me an email demanding money. They claimed that I owed **** ****** $67.02. This is news to me since I assumed that everything carried over to my ****** account. I asked where I could send the money and they said I could only pay it by giving them my bank information. Not going to happen I told them. Where can I send a cheque? They said I couldn't send money or a cheque - only online or telephone banking, which I refuse to do. Since then they have continued to ****** *** ******** by email and telephone. They call 10 times a day at least.

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This man calls me and hangs up. I’ve tried to call and speak with him and he continues to hang up. I called back he hangs up. I called and asked for a manager and told me he was the highest I said there’s no one above you that I could speak with that will help me said absolutely not. It is 100% me there’s no be above me. I am the boss. I am the biggest boss and so I realize that he was working on behalf of **** although the account number is not something I’ve ever seen before. The number he keeps giving me isn’t mine.

  • Initial Complaint

    Date:02/10/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** ** ***** ******* ********** ***** ****** ****** **** ** *** *********** I don't even owe anyone money.

Pro Collections Ltd is NOT a BBB Accredited Business.

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