Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

188 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:17/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting calls from TSI for my number asking for some person who I don't know.
These guys never stop calling and I keep getting calls every day. These are all automated calls, calling from different a number each time. **** ** ********* ******* *** ********* ***** ***** ******* ****** **** ******* ** *** ***** *****
Business Response
Date: 18/06/2024
Good day,
After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have
updated our records as such.

We apologize
for any inconvenience this may have caused.
Customer Answer
Date: 18/06/2024

Complaint: ********

The response isn’t satisfactory. It still doesn’t have an explanation for WHY they are/were keep calling every single day when it was clear the person they are looking for is not reachable, and WHY they don’t have an opt-out option. It also doesn’t mention what action are going to to not ******* other people in future. For example: have they atleast added an opt-out option?

Business Response
Date: 10/07/2024
Thank you for your email regarding your concerns.

At this time, we have located and identified your number as an incorrect
contact, and we have updated our records as such.

We apologize for any inconvenience this may have caused.
Initial Complaint
Date:12/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They contact me 3 times a day sometimes. Mostly if I answer the phone just goes dead.
They’re supposed to be representing either ***** ******* or ***** ***********. **** ***** **** ** ****. I have now contacted ***** *** about this but have still to hear back. TransWorld tell me they won’t confirm any details unless I confirm my personal details which I won’t do ******* **** **** ****** ** ****.
I sent an invoice from ***** ******* with a 0 balance and they said it wasn’t good enough. They won’t talk to ***** directly to try and resolve it ***** ** ***** ** ********** **** *** ************ *********
They are now calling on behalf of a company called: ******** *** **** ****** ***** ** ** **** ***** ** ***** **** ** ********** *** **** **** ** ***** ** ******
Business Response
Date: 13/06/2024
Good day,
After reviewing the complaint, the file is currently on hold the consumer will no longer receive phone calls from TSI.
Our office was attempting to contact the consumer regarding an outstanding file we are handling for ***** ************** ****. The correspondence we received from the consumer via email only entails an invoice from ***** ************** **** without proof of payment. We request the consumer to email the proof of payment to *************. With regards to the verification process, our office undergoes right party verification prior to disclosing information on the file to ensure the consumer's private and confidential information is safeguarded from third parties. For further information the consumer may contact our office, the number to call is ###-###-#### and refer to file *********
Customer Answer
Date: 13/06/2024

Complaint: ********

I am rejecting this response because:
* **** ******* ******** * **** ** *** ******* *** **** ** ** **** ********** *** ***. IT STATES THE BALANCE OWING IS 0.00 Euros. It’s the only thing I have from ***** I have had no luck contacting ***** ******* so I have contacted ***** USA to see if they are capable of solving this I still haven’t heard back from them.
I asked the TransWorld rep to contact ***** directly and ask them if it was correct but they said no. How can TransWorld have a client that they are unable to contact?
**** ** *** *** *** ** ************ **** ** * ******** ***** ** ** ***** This is for some 40-odd euro charge for going between Germany and France in a rental car 2 years ago that appears to have been paid.
Sincerely,

**** ****
Business Response
Date: 10/07/2024
We will review the information provided.
Customer Answer
Date: 23/08/2024

Complaint: ********

I already have this receipt from ***** which states bottom right 0 Euros to pay and the address is wrong so I never got the original bill from ***** instead they took it straight to a collections company. This collections company refuses to talk to their client, ***** about this which makes no sense at all.

Sincerely,

**** ****
Business Response
Date: 26/08/2024
Good day,
After further review, we sent your supporting documents to the client and are awaiting communications. We will send another follow up to the client regarding this matter.
Initial Complaint
Date:29/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The collection company won't stop calling. I do not owe them money
Business Response
Date: 29/02/2024
At this time,
we have located and identified your number as an incorrect contact, and we have
updated our records as such.

We apologize
for any inconvenience this may have caused.
Initial Complaint
Date:19/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has consistently been harassing my telephone for months. Calling multiple times a day, using different numbers. They don’t leave a message. When I pick up, they hang up. Pure definition of ********
Business Response
Date: 20/12/2023
Good day,
After reviewing the complaint, the phone number is linked to two files in our office, under the names ******** *** ******.
Please advise if this phone number belongs to these individuals, if they do not, we will remove the phone number from our office.
Thank you.
Initial Complaint
Date:17/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received multiple calls from this company. They tell me to contact the city of Sault Ste. Marie about an unpaid parking ticket. Not only have I never been to the city but when I called them they explained that they have no record of the ticket.

This business is constantly ********* me by calling and hanging up on me, going to voicemail with no messages and not will to disclose the information in regards to the so called ticket. If I get a ticket anywhere else in the province it is payable at the Ministry of Transportation.

I would like this company to remove me from their system immediately. I have never had a contract with them or the city of Sault Ste. Marie and therefor do not owe them anything.

Thank you for your time,

********* *********
Business Response
Date: 09/01/2024
Good day,
After reviewing the complaint, the file is currently on the hold to prevent further calls. The consumer can contact our office to retrieve the ticket number, after right party verification is completed. The consumer can then contact the City of Sault Ste. Marie directly to gather further information or dispute the ticket.

Customer Answer
Date: 09/01/2024

Complaint: ********

I am rejecting this response because:

I have never been to Sue Saint Marie. Nor have I ever entered into a contract with the city or your company. Therefore I cannot owe you money as I have no contract with you.
Overdue parking tickets are handled by the Ministry of Transportation, not collection agencies. If there was an over due parking ticket the city should have followed the guidelines in the Parking and Provincial Offences Act. This would have insured that the ticket was reflected with the Ministry of Transportation.
Please provide me with a copy of the ticket you are trying to collect on at the very least.
Sincerely,

********* *********
Customer Answer
Date: 22/01/2024

Complaint: ********

I am rejecting this response because:

The city of Sault Ste. Marie has no record of this alleged parking ticket on file. Please provide your proof of said parking ticket please.

Sincerely,

********* *********
Business Response
Date: 26/01/2024
Good day,
After reviewing the consumer's response, it is important to ensure that all parties involved are treated fairly and have their concerns addressed. In regard to the situation with the consumer, it appears that several attempts have been made to assist them with resolving their matter. However, it is noted that the consumer has refused to properly verify their identity during the last few phone call interactions, which hinders the progress of the resolution process.

Furthermore, it is concerning to learn that the consumer has been using profanity and verbally abusing our agents during their interactions. Such behavior is unacceptable and goes against our commitment to providing a respectful and professional environment for both our agents and consumers.

While we have made efforts to provide the necessary information and assistance to the consumer, it is unclear if they possess all the required details to proceed with the review of their outstanding ticket. Without this crucial information, it becomes difficult to further address their concerns.

With this in mind, we would like to reiterate our commitment to resolving issues and providing assistance to all consumers. However, it is necessary for both parties to cooperate and engage in a constructive dialogue. Considering the consumer's uncooperativeness and their refusal to properly verify their identity, we have placed the file hold until the consumer contacts our office to discuss the matter.
We would like to facilitate fair and equitable resolutions for all involved parties. We encourage the consumer to reconsider their stance and actively engage with our office to come to a satisfactory resolution. We remain committed to assisting them but, ultimately, progress can only be made if both parties are willing to cooperate respectfully.
Customer Answer
Date: 08/02/2024

Complaint: ********

I am rejecting this response because:

You have not been able to provide me with the alleged parking ticket. You can include an attachment in your response.
Also, I would be careful about making false accusations in regard to swearing and harassment. Especially, because you have stated that you were unable to verify. How can you accuse me of doing something if you have no evidence, how do you know it was Mr. *********.
Once again, I have contacted The city of Sault Ste. Marie and they D o not have anything on file in regard to this alleged parking ticket. Please provide your proof of said, parking tickets to the Better Business Bureau for verification. if you are unable to provide proof I will assume that you do not have any and therefore your claim is invalid and possibly fraudulent.

********* *********
Business Response
Date: 13/02/2024
After reviewing the response, our stance does not change on the matter. The consumer must contact The City of Sault Ste. Marie with the ticket number ********************
*****, to obtain information.
We again provided all information we have pertaining to the matter, there are no further information to provide to the consumer.
Customer Answer
Date: 13/02/2024

Complaint: ********

I am rejecting this response because:
If you have provided all the information you have on this matter and cannot provide a copy of the ticket, then your claim against me is invalid.
******* ** *** ****** ******* * **** ** *** ****** *** *** ********** ******
I have contacted the city of Sault Ste. Marie and they don’t have anything on file.
Where’s the ticket? Because there isn’t one.
***** ** * ******* **** *** ***** **** * ****** **** *** *** *** **** ******* *** * **** ** *******
*** *** ***** Prove me wrong and provide the ticket.

Sincerely,

********* *********
Initial Complaint
Date:03/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested for TSI to stop calling me, on three occasions now over the past month-two. Yet still the calls continue to come in multiple times a week, sometimes daily. My request has been completely ignored multiple times which is unacceptable.
Business Response
Date: 03/11/2023
Good day,
After reviewing the complaint, our office has a file under your name pertaining to **** ********. We currently placed the file on hold, you will no longer receive phone calls.
The onus is on you to contact our office and resolve the matter in third party collections.
Thank you.
Initial Complaint
Date:06/10/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,

I have been receiving lots of calls daily from caller name "TSICO" for long time. They changed phone numbers each day but kept the same caller name "TSICO". I tried to pick up but they hang up immediately. A quick search shows they are debt collection agency. I do not owe any money to anybody, now and in the past. These calls are exceedingly ******* and irritating, and have affected my normal life. ****** ****** *** ****** ** ***** ****** **** *** ******** ** ******** ***** **** **** **** ***** ***** **** **** ***** ******* **** ***** ********** ********** ********** ****
Business Response
Date: 10/10/2023
Good day,
At this time,
we have located and identified your number as an incorrect contact, and we have
updated our records as such.

We apologize
for any inconvenience this may have caused.
Customer Answer
Date: 10/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****
Initial Complaint
Date:28/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company repeated calls me and hangs up after 2 rings and leave no voicemail. After doing this for many, many calls they finally left a voicemail indicating they are calling for someone by the name ****** ******* collecting on behalf of the ******** ** *******. This is definately not the right number. I have never heard of this company nor do I owe the ******* ** ******* nor do I know anyone by this name. I have repeated tried to contact them to stop calling to no avail.
Business Response
Date: 28/09/2023
Good day,
After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have updated our records as such.

We apologize for any inconvenience this may have caused.
Customer Answer
Date: 28/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:19/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving many phone calls from TSICO. Recently, I got a notice in the mail saying that I owe $1400 to *****. I do not have a registered an account with ***** and I am not sure how they even got my name, address and phone number. Please stop trying to contact me about a debt I do not owe!
Business Response
Date: 19/09/2023
Good day,
After reviewing the consumer's complaint, we have placed the file on hold no calls no longer be made to the phone number in concern by TSI.
We had received confirmation from ***** stating the account is valid, the onus is on the consumer to resolve the matter in third party collection.
Customer Answer
Date: 27/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:24/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For months, I have been receiving multiple calls a day from your company, if I pick up, it hangs up right away. Otherwise it leaves me voicemails regarding a "provincial offence". I have committed no offences and do not owe any money. These calls are super disruptive. Please review and remove my phone number from your call list. Thank you!
Business Response
Date: 24/08/2023
Good day,
After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have updated our records as such.

We apologize for any inconvenience this may have caused.
Customer Answer
Date: 24/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

***** ****

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Transworld Systems Canada Inc is NOT a BBB Accredited Business.