Complaints

This profile includes complaints for President's Choice Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  President's Choice Financial

  PO Box 603 Station Agincourt Scarborough, ON M1S 5K9

• 

  President's Choice Financial

  14650 104 Ave Surrey, BC V3R 1M3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am forwarding my email complaint for the PC Financial I've had an account with these people for quite some time now and through the time that I have been a customer there it's been multiple days hours time spent and wasted on making phone calls to these people having myself be passed through 10 to 15 customer service agents in one phone call having customer service agents tell me things that they don't even know it's made up and asking for things like employee IDs which I was told by a manager they should be given when asked and not once has one of their employees ever handed me their employee ID to file a complaint I've filed multiple complaints through PC Financial I'm with nothing happening and like the my last attempt was to speak to the manager because when you call this place never can I get a hold of a manager they never will pick up their line there was one that finally called me back to I thought resolve some of the issues on my account and he was supposed to call me back today this morning and he couldn't even be bothered to do that I did send through an email which then all the sudden my phone rang but I didn't answer because I'm tired of giving my time and energy to them when they're not giving it to me and so I didn't answer their phone call today after my email sent in I have had nothing but problems since day one with this account they've done things like placeholds on my money when I would get paid my disability every month and they would make up unreal excuses as to why my money was held or why I couldn't access it I had a friend sit here and listen to one of the agents talking about this when they held my money and she couldn't believe what she was hearing I had to have her listen to this because I can't make this stuff up I recently had one of their agents tell me that my account was at Collections and I just recently used my account two days ago. This is not the end I hope there's a way that I can send more info

  Business Response

  Date: 05/05/2023

  Tried to call CH no answer will try again

  Customer Answer

  Date: 08/05/2023

  I recently filed a complaint with you guys regarding PC financial i seen thier response in no way was this issue resolved i tried to reply i didnt know exactly what i was sending but i meant to respnd with its not resolved. I have had to startt recording these calls i am trying to seek advice on what else to do about this matter, These emplyees are not doing thier jobs they lie and i get passed to CS agents non stop i get hung up on they dont know what they are talking about most days. The managher tried to call me and i missed his call he was supposed to call friday morning i had to email him around noon because he had not followed through. He then sent an email saying i called but being friday it was late by the time i could respond. In no way was the issue resolved i called today Sunday to find out why again i have not recieved my money mutiple amounts im out and refunds. I also have asked non stop why my account is overdrawn in no way should i be 125 dollars overdran im seeing new fees coming up on my account and i am not gettiing answers when i did speak to this manager he told me that if i ask employees for id they have to give it tried today they wouldnt give it. I got told by first agenty was being transfered to a speacilist but once again she trasnfered me to another CS agent that agent then tried to make up his positions which in the end he finally told me he was CS not a supervisor of any sorts I dont know what else to do i cant afford legal help i live on dissbility and as of sat i have not eaten im out alot of money and getting no answers please help me with this.i also have screen shots of my accounts and recordings of the calls i dont know how to send this to you.
  

  Explanation of charges; Billing adjustment; I need answers, these agents make things up. i want all my recordings and calls and statements

  Business Response

  Date: 08/05/2023

  We need to speak with the customer and have left another voicemail a few moments ago.

  Customer Answer

  Date: 09/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I don't have a phone number I can't pay my bill because these guys owe me 100's of dollars I also emailed yesterday with no response there responses do not even address the situation and complaint filed.
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 09/05/2023

  Have called the CH trying to explain the situation and what had happened when we reviewed the account that caused it to go over limit. CH was very irate and began to swear and yell stating I was not paying attention or listening to what he had said previous or stating. Was trying to inform the CH why the account was over limit and CH just began to argue and refused to listen continue to swear and yell. Advised CH of a warning then disconnected the call since he was still yelling and swearing, CH then emailed ECC back and stated he does not want to speak to me anymore

  Customer Answer

  Date: 09/05/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: once again they have avoided the actual matter at hand ... How many times have I called PC financial how many people did I speak to in one call, how many tines did I request a manager getting nonrespinse , hos many people told me different things and made  up ? You wonder why someone is irrate and upset respond to my questions and we can then move on to the next issue at hand 
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26th 2023 ***** **** ******* took a payment from my account accidentally early. In turn they issued me a refund on the same day April 26th 2023 in the amount of $355.30. PC financial allowed it to post to my account that afternoon and it was still there around 11pm on the 26th.
  On April 27th I checked my bank account and the money was gone and the transaction of the return was erased from my history. I called them on april 27th the customer service agent said 2 to 5 business days for it to be returned. I also contacted support through email on the 27th in which there reply was up to 30 days, it's ***** **** *******s fault and I can go in my history and dispute the refund transaction. I called ***** **** ******* they can see I have all my money returned to me so there is nothing they can do. I cannot file a dispute on the return because PC financial erased it from my bank history all together to make it look like I was never issued one.
  I called again on May 3rd 2023 in which I got another customer service agent. *** ******** **** **** ******** *** ***** **** **** ***** **** ******* *** **** PC financial was holding it for up to 30 days. **** * ********** *** *** **** ******* *** **** *** **** **** ***** **** ******** ***** *** **** ** ******* ** ** ** ***** ** ********* ** ******** ******** ***** *** **** ******* ************ **** *** ******** *** *** *** ****** **** *** ******* *** ****** ** * ** ***** **** ** **** ****** ** ** **********

  Business Response

  Date: 03/05/2023

  We will contact the customer to discuss their concern.

  Customer Answer

  Date: 03/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  They have contacted me and returned all funds  
  

• Initial Complaint

  Date:28/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16th, 2023 I opened a new Money account with PC Financial. Right away, I was unable to 'fund' the account. I sent in a support message via their support centre. At that time, I was asked to call.
  
  On February 18th (might have been the 19th) I called support and was told the issue of not being able to send or receive money into that account was likely a web support issue and that it would be fixed and I would be contacted within 2 business day.
  
  On February 22nd, I submitted another support chat that it was still not working and that I had not heard from anyone. They apologized and said it looked like a ticket was never created. They said they would create a ticket and someone would be in touch within 48 hours.
  
  On March 3rd, I still had NO resolution or word from anyone. So I contacted support again and requested my new Money account be closed, as I do not want to be charged their inactivity fee. To be clear, I have never been able to use this account. Support replied back to me on March 5th stating they are sorry for my experience, and my account will be closed and that I will receive an email confirming this.
  
  It is now April 26th and this has not been done. The account is still open, and I have received no word. I sent another support message today, with no reply yet. I am looking to get this resolved by having that Money account closed. *** ******* * ** ****** ** ***** 

  Business Response

  Date: 29/04/2023

  The Account ending in **** was closed on March 5th, 2023. The customer will receive a confirmation of closure letter within 7-10 business days.

  Customer Answer

  Date: 29/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business and find that this resolution is satisfactory to me.
  
  
  
  

• Initial Complaint

  Date:27/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund of three NFS charges on my PC Financial Account. I called the Customer Service Center at PC Financial but they refused to refund the NFS charges, saying you can see when they were posted based on the fact that it is a version of a credit card, stating transactions are often pending posting and that amounts in my account may not reflect the actual amount in funds.
  ******** ** *** **** ** *** *********** * **** ****** **** **** ********** The day the NFS charges are posted is different on the browser site from the App site. On the browser account, the NFS charges are posted as April 10, 2023, February 20, 2023, and November 29, 2023. Whereas the NFS charges on the App site are posted on April 11, 2023, February 21, 2023, and November 29, 2023. How am I supposed to keep up with the actual amounts of money in my accounts, when the company does not post transactions consistently on both the browser and app sites?
  ***** *** ******** ********** ** *** ****** ** **** ***** ********* *******. I have the money in the account. The PC Financial Money Account has glitches in its posting of transactions. *** * ** ****** *** ***** ********* **** ** ******  * ***** **** ** *** **** * ** * ***** ** ******** I use the PC Money Account when I need to use it as a credit card, for daily transactions, preauthorized payments, and for my paycheck deposits.

  Business Response

  Date: 27/04/2023

  We will contact the customer to discuss their concern.

  Customer Answer

  Date: 02/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business . It will be resolved to my satisfaction once I see the $120 in my PC Financial Money account.