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Business Profile

Financial Services

President's Choice Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

This profile includes reviews for President's Choice Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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President's Choice Financial has 2 locations, listed below.

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    Customer Review Ratings

    1.26

    Average of 35 Customer Reviews

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    Review Details

    • P.R

      Date: 22/05/2025

      P.R

      Date: 22/05/2025

      ** * ***** **** * **** * ****** I was approved and then my account was closed without notifications

      President's Choice Financial

      Date: 28/05/2025

      We will certainly reach out.

      P.R

      Date: 28/05/2025

      Thx

    • Chantelle S

      Date: 11/05/2025

      I had ******** ******* take an extra $1250 out of my bank account. I called PC Financial fir help to dispute the amount. First I was given the wrong forms to fill out. I talked to someone else who gave me the right forms. I submitted them and was told they couldn't do anything because it was **********, which it is not. I called and was finally able to speak to a supervisor who said they would escalate the complaint. When I called back a week and a half later I was told they could not dispute it because I do not have a ********** !! Good luck getting ahold of a supervisor or mananager. Out of 10 days calling , I was able to speak to 1. You are supposed to leave an email message that the customer service person put in. Not once was i called back. Staff does not know anything about the dispute process and you will continue getting false information until they just forget about you

    • Aabid H

      Date: 05/05/2025

      Aabid H

      Date: 05/05/2025

      * ******* **** *** ** ******** ** ******* ** ************ *** **** ******* ******** *** *********** ****** ********* *** *** **** ***** ******** ******* **** *** **** ****** *** * ** ****** **** ** * ****** ********* ****** * ******* ** *** **** **** ** *** * ************ ****** ***** ******** ***** ** ** ***** I transferred about 3K to my PC Money account to pay my PC Financial Credit Card, big mistake.
      I could not move money from my PC Money account to my Credit card account, even though I had a balance of $3100. On calling the support, found out that the account was closed. OKAY so why take in money and hold it if the account was closed. The customer service reps are unable to move my money from my PC Money account to my Credit card account or return it to me and now I have about $3000 stuck in my PC Money account, which is my money that I cannot use. Its been over a month and nothing has being done by PC Financial.
      Getting hold of a customer service rep can take forever and after an hour long process of explaining multiple reps the same thing, nothing is ever done, in spite of their so-called promises/reassurances. **** * ** * ****** *********** ****** ********* ******** *** * *** ***** *** ******** *** ******** ******* *** ***** ** *** ** *** ********* ** *** ***** ******** ******* *** ******** ** *** ******* ** ********* ******

      President's Choice Financial

      Date: 09/05/2025

      We will reach out.

    • Shauna

      Date: 24/04/2025

      Shauna

      Date: 24/04/2025

      **** ** *** ***** **** ********* The points are awesome don't get me wrong, but not worth the hassle of dealing with this bank. My authorized payments would decline costing me so much money in NSF's even tho the amount was actually in my account, not only that but money will mysteriously just go missing out of my account and guess what they do not list the balance before in any of the transactions so to prove that money went missing is impossible. Getting any resolution is also impossible with their customer service. They couldn't even give me back the NSF they charged me for THEIR MISTAKE!!!!! ** *** *** **** *****

      President's Choice Financial

      Date: 28/04/2025

      We will reach out.

      Shauna

      Date: 07/05/2025

      Closed the complaint saying they contacted me numberous times, however, I do not have one voicemail left from anyone at this company. Still waiting on my money from a fraud that I reported awhile ago, haven't heard anything from them on this either.

    • Arthur S

      Date: 03/04/2025

      Arthur S

      Date: 03/04/2025

      I applied for a PC credit card with the promise of getting PC points. I had to call customer service to ask for my points and they said no such promotion existed even though I had the email confirmation. Customer service is hard to get a hold of, lacks knowledge, is ***** *** unapologetic… and this extends to the call centre managers too. Within 2 months of having my card issued, I canceled and deactivated my account. ** ********* ** *** ***** ********* *********** ******* Never again!

      President's Choice Financial

      Date: 07/04/2025

      We will attempt to contact the client

    • Dion P

      Date: 20/03/2025

      Restricted access to my account for no reason in the day that I get paid only to tell me I have to wait 3 to 5 business days to regain access not caring that I have payments coming out and that now I have no access to my money for 5 days **** **** **** ** *** ****** ******

    • Corey P

      Date: 04/02/2025

      Corey P

      Date: 04/02/2025

      **** **** they will take your money with no limits but not release it when you want to leave. Only 10k every week your are aloud to with draw. So it’s your money 10k at a time lol.
      And good luck trying to get a hold of anyone.

      President's Choice Financial

      Date: 10/02/2025

      We will contact the CH to address his concerns.

    • Rod S

      Date: 15/12/2024

      Rod S

      Date: 15/12/2024

      Almost impossible to contact PC Financial. Phoned, went through the menu. "Talk to a rep" disconnected !!! Their customer service is **********. Previously tried to call, on hold for almost an hour, gave up !!!

      President's Choice Financial

      Date: 19/12/2024

      As with many other financial institutions this year we are experiencing extended wait times. We sincerely apologize and are working on improving our speed of answering our customers important questions.

    • Mark N

      Date: 30/11/2024

      Mark N

      Date: 30/11/2024

      It seems to be easier to cancel your card and apply for a higher level card than it is to upgrade your current card. They have some arbitrary rule that says you must have spent 25k over a 12 month period to qualify for the world elite card 'upgrade' however the application for this card mentions nothing about this requirement. If I were a new applicant with no payment history I would qualify. I keep getting pushed towards their insiders card with offers everytime l log in. This card has the same financial requirements as the world elite, but has a an annual fee I'm not interested. How can I qualify for one and not the other when the requirements are the same...

      President's Choice Financial

      Date: 04/12/2024

      We will reach out to assist.

    • Léo B

      Date: 18/11/2024

      Léo B

      Date: 18/11/2024

      I can accumulate points alright but to redeem them? Nope! They stopped my account because of ‘suspicious activities’ (all my bank accounts and credit cards are fine) and they didn’t warn me, I had to call them and wait 90 minutes on the phone. 2 months later and several inquiries later, this isn’t resolved. I’m canceling my credit card with them because their point system is now worthless, if I can’t use it. Also, their customer service is horrible!

      President's Choice Financial

      Date: 22/11/2024

      We will have the customer contacted to assist

      Léo B

      Date: 23/11/2024

      You don't get it. I've contacted the customer service several times *** ******* ********** ********

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