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Business Profile

Moving and Storage Companies

Access Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Access Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Access Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Access Storage

      100 Canadian Rd Scarborough, ON M1R 4Z5

    • Access Storage

      1545 Victoria St N Kitchener, ON N2B 3E4

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 13, 2023 I entered my storage unit at Plains Rd., Burlington, and noticed that there was a large amount of mouse excrement and urine throughout the first couple feet of my large full storage unit. Several items are ruined boxes chewed through mattresses, soiled, etc. I spoke with the regional manager who showed concern and stated that the matter would be addressed immediately. I advised the unit would need to be emptied to determine the amount of damage, as well as to eradicate the vermin. As requested that same day, I sent several photos of damage and excrement. I sent several emails including on the 13th and the 15th and the 26 in addition to the two emails sent including photos. My most recent email on the 26 advised that I had not heard anything and that I would be taking further steps to seek remedy. As far as resolution and remedy, I need my unit to be completely emptied, so that I can determine the amount of damage, and whether or not the contents need to be transferred out of this unit. I do not expect that they should be done at my time or cost. And I expect some remedy in terms of refund of storage fees. Money paid below is per month

    • Initial Complaint

      Date:16/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a storage locker back in June 11 2022 and had paid over the phone for the storage. When I went in person I was charged for the same amount again and was told that the original charge will be used for the next bill. When I got the subsequent bill in September I was charged again and so I decided **** * *** ** ****** ***** **** ******** and cancelled. Up to this day I have been constantly calling the storage location **** ******** ******* ***** and have been told that they are processing my refund. Because it has taken multiple months now and have not gotten a refund I would like to initiate a formal complaint against this location.

    Access Storage is NOT a BBB Accredited Business.

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